Your company, your values, your career!

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The National Sales Coordinator contributes to the overall success of Coast Hotels by providing superior customer service to internal and external key stakeholders, intermediate administrative support to the National Sales department, and support the maximization of revenue growth through the selling of Coast Hotels owned, managed and franchise products or services as identified in the Commercial Strategy Plan.

Acts as a key point of contact for National Sales; liaises with internal and external contacts including Coast Hotels sales Ambassadors to facilitate work outcomes.

Responsibilities

• Performs moderately complex tasks in the area of sales and marketing support such as responding to product and service inquiries, assisting with the development of content for product and promotional material, and tracking account activity
• Liaises and communicates with Coast Hotels Sales Ambassadors to ensure all leads are responded to promptly and a high conversion rate is achieved throughout the portfolio of hotels
• Monitors, screens, and responds to/distributes incoming communications
• Generates reports and assists properties with proposals
• Promotes Coast Hotels products and services; assists with the organization and coordination of campaigns, events, and tradeshows or other promotions/activities as required
• Ensures timely processing of all activities to the sales function, including detailed, updated, and completed client files
• Drafts correspondence, prepares presentations and coordinates related materials with the corporate Marketing department
• Maintains accurate files and organized sales automation techniques and customer communication standards
• Ensures accurate billing and record maintenance
• Demonstrates a high customer service attitude with Coast Hotels properties, Ambassadors, clients, and third-party vendors
• Activates records of all customer relationship management initiatives and sales activities utilizing the company-assigned automation tools
• Participates in corporate and chain-wide committees as assigned
• Other duties as required

Competencies (Operational & Tactical)

Leadership – operational: works with a results-driven focus; executes effective processes

Accountability – tactical: takes initiative to problem solve

Integrity – operational: understands and is aligned with organizational values; always shows professionalism

Teamwork – operational: able to work with and problem-solve cross-functionally

Guest Satisfaction – tactical: communicates and integrates the needs and expectations of National Sales in the decision-making and planning process

Change Management – tactical: adjusts original plans to respond to change with the best possible outcomes

Emotional Intelligence – tactical: able to communicate the team objectives, set goals, and coach to the success

Business Acumen – tactical: determines priorities when there are multiple work activities; can accomplish tasks with measurable results

Minimum Qualifications & Skill Requirements

• Secondary school diploma
• 2 years of related experience with at least 6 months in a customer service role
• Intermediate level in the use of MS Office Suite
• Professional appearance and attitude
• Strong phone manner/etiquette and communication skills with emphasis on promoting hotel services and products
• Ability to multi-task and meet multiple deadlines, and strong organizational skills
• Advanced communication, interpersonal, and communication skills
• Some experience with conflict resolution
• Exemplifies Coast's Core Values and enjoys a culture of accountability

Additional Skills & Performance Behaviours

• Sound knowledge of Coast’s policies, practices, and procedures
• Understands/speaks a second language an asset
• Previous experience in the hotel industry is an asset

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Coast Hotels is an Equal Opportunity Employer

Coast Hotels would like to thank all interested applicants

Only those selected for an interview will be contacted

NO PLACE LIKE COAST !