Hotel Supervisor / Assistant Operations

Location: Ottawa - Kanata, ON Job Type: Full-Time Schedule: Irregular / Rotating Schedule

We are seeking a motivated, reliable, and hands-on Hotel Supervisor / Assistant Operations team member to join our hotel operation located in Ottawa - Kanata.

This role is operationally focused and requires a candidate who can support housekeeping, front desk, inventory, inspections, administrative functions, and day-to-day hotel operations.

This position reports directly to the Hotel Managers / Manager.

Requirements

• Mandatory previous hotel housekeeping experience
• Ability to perform up to 35 room inspections per day and maintain housekeeping standards
• Ability to do 10+ room cleaning when needed, bed stripping, laundry operations, and housekeeping procedures
• Ability to work weekends, evenings, early mornings, and nights when required
• Ability to work an irregular / rotating schedule
• Ability to cover Front Desk duties on an on-call basis when needed
• Ability to climb ladders
• Ability to lift up to 50 lbs
• Strong leadership, organizational, communication, and problem-solving skills
• Ability to work independently and in a fast-paced environment
• Strong attention to detail, accountability, and professionalism
• Basic computer and reporting skills (Windows/Excel/Word/Gmail & Outlook)

Key Responsibilities:Housekeeping Inspections & Daily Operations

• Inspect 30 to 35 cleaned rooms daily and verify cleanliness and hotel standards
• Prepare rooms for inspections
• Report deficiencies, damages, and operational concerns to management
• Support, guide, and assist housekeeping staff throughout the day
• Assist with workload distribution, task tracking, and departmental checklist updates
• Monitor daily housekeeping performance and completion
• Maintain the inventory count daily / during each inspection

Hotel Operations & Team Support

• Track attendance and report performance concerns
• Maintain communication with management and operational teams
• Execute assigned operational tasks and confirm completion
• Assist with Front Desk coverage when needed
• Support on-the-go cleaning and operational coverage in common areas
• Assist with room readiness, turnover preparation, and maintaining operational standards

Inventory, Laundry & Supplies

• Track low stock levels and professionally report shortages
• Inventory tracking and supply usage monitoring
• Monitor linen flow, rotation, and laundry operations
• Track chemical usage and ensure standards are maintained
• Maintain cleanliness, organization, and safety in laundry and storage areas
• Identify missing or unaccounted items and report concerns

Room Equipment & Property Tracking

• Track room appliances including microwaves, fridges, TVs, and related equipment
• Complete appliance condition logs and operational reports
• Report maintenance issues, damages, replacement needs, and deficiencies
• Assist with maintaining hotel operational checklists and logs

Guest, Administrative & Operational Support

• Assist with guest room and conference room setup when required
• Support communication with caseworkers or external partners when needed
• Assist with payroll preparation and hour tracking
• Support administrative and operational record keeping
• Assist with ensuring deposits and documentation are properly completed and recorded

Standards, Safety & Compliance

• Maintain cleanliness standards across rooms, common areas, storage, and operational spaces
• Support enforcement of housekeeping, safety, organization, and operational standards
• Follow all company procedures, privacy policies, and safety protocols
• Maintain strict confidentiality of guest, employee, and company information
• Report hazards, risks, maintenance concerns, or policy violations immediately

Compensation

• Wage: $19.00 per hour

We thank all applicants for their interest. Only selected candidates will be contacted for an interview.

Pay