Client Engagement Specialist (Healthcare SDR / Inside Sales)
Top Benefits
About the role
The Opportunity
At Total Life, we’re transforming how older adults access mental health and wellness services. As a Client Engagement Specialist, you’ll be the first connection for individuals seeking care. Your role combines compassionate client support with sales development skills — engaging prospects, qualifying leads, and converting inquiries into booked first appointments. This hybrid position is ideal for someone with strong communication skills, a sales mindset, and a passion for helping people.
Your Role
- Handle a high volume of inbound calls, emails, and SMS from prospective clients and providers.
- Proactively make outbound calls to nurture leads, re-engage prospects, and confirm appointments.
- Qualify leads by verifying insurance coverage and assessing client needs.
- Match clients with the right therapist, ensuring a strong fit and smooth handoff to care.
- Use empathy and objection-handling techniques to address concerns and build trust.
- Hit and exceed appointment conversion targets while delivering a client-first experience.
- Track activities and outcomes in our CRM system and contribute to ongoing process improvements.
- Partner with sales, marketing, and care teams to maximize conversion rates and client satisfaction.
Requirements
- Proven experience in inside sales, SDR, or high-volume customer engagement roles.
- Comfortable managing high call volumes and multiple communication channels.
- Strong written and verbal communication skills.
- Confident in objection handling, qualifying, and closing appointments.
- Highly organized, detail-oriented, and target-driven.
- Familiarity with CRM/EHR systems a plus.
- Weekend availability required.
Benefits
- Base Salary: $40,000 CAD
- Commission: Uncapped commission for hitting conversion and appointment targets
- Earning Potential: Opportunity to make $75,000+ annually OTE
- Paid time off
- Flexible schedule (weekend availability required)
Growth opportunities in sales, partnerships, and healthcare engagement
Why Join Us?
- Be part of a ground-breaking healthcare start-up bringing innovation to mental health access.
- Work in a collaborative, mission-driven environment where your impact is visible every day.
- Develop both your sales skills and healthcare expertise, opening doors to career advancement.
Job Type: Full-Time
Expected Hours: 40 per week
About Total Life
Feeling unsettled, stressed, lost or sad? Are you navigating health and life challenges? You are not alone. Total Life will bring you together with others who share common struggles so you can overcome them together. Through a variety of evidence based approaches our licensed clinical therapists will help you achieve and maintain your optimal health. Whether you are experiencing pain or simply want to improve your physical and mental well-being, Total Life provides a healing and friendly environment with group and private sessions for counseling and support to help you feel better. Total Life was founded during one of the most tumultuous years of our lifetimes: 2020. A global pandemic, record unemployment and economic uncertainty have pushed us into unprecedented quarantines where we have been forced to reinvent our everyday routines.
Client Engagement Specialist (Healthcare SDR / Inside Sales)
Top Benefits
About the role
The Opportunity
At Total Life, we’re transforming how older adults access mental health and wellness services. As a Client Engagement Specialist, you’ll be the first connection for individuals seeking care. Your role combines compassionate client support with sales development skills — engaging prospects, qualifying leads, and converting inquiries into booked first appointments. This hybrid position is ideal for someone with strong communication skills, a sales mindset, and a passion for helping people.
Your Role
- Handle a high volume of inbound calls, emails, and SMS from prospective clients and providers.
- Proactively make outbound calls to nurture leads, re-engage prospects, and confirm appointments.
- Qualify leads by verifying insurance coverage and assessing client needs.
- Match clients with the right therapist, ensuring a strong fit and smooth handoff to care.
- Use empathy and objection-handling techniques to address concerns and build trust.
- Hit and exceed appointment conversion targets while delivering a client-first experience.
- Track activities and outcomes in our CRM system and contribute to ongoing process improvements.
- Partner with sales, marketing, and care teams to maximize conversion rates and client satisfaction.
Requirements
- Proven experience in inside sales, SDR, or high-volume customer engagement roles.
- Comfortable managing high call volumes and multiple communication channels.
- Strong written and verbal communication skills.
- Confident in objection handling, qualifying, and closing appointments.
- Highly organized, detail-oriented, and target-driven.
- Familiarity with CRM/EHR systems a plus.
- Weekend availability required.
Benefits
- Base Salary: $40,000 CAD
- Commission: Uncapped commission for hitting conversion and appointment targets
- Earning Potential: Opportunity to make $75,000+ annually OTE
- Paid time off
- Flexible schedule (weekend availability required)
Growth opportunities in sales, partnerships, and healthcare engagement
Why Join Us?
- Be part of a ground-breaking healthcare start-up bringing innovation to mental health access.
- Work in a collaborative, mission-driven environment where your impact is visible every day.
- Develop both your sales skills and healthcare expertise, opening doors to career advancement.
Job Type: Full-Time
Expected Hours: 40 per week
About Total Life
Feeling unsettled, stressed, lost or sad? Are you navigating health and life challenges? You are not alone. Total Life will bring you together with others who share common struggles so you can overcome them together. Through a variety of evidence based approaches our licensed clinical therapists will help you achieve and maintain your optimal health. Whether you are experiencing pain or simply want to improve your physical and mental well-being, Total Life provides a healing and friendly environment with group and private sessions for counseling and support to help you feel better. Total Life was founded during one of the most tumultuous years of our lifetimes: 2020. A global pandemic, record unemployment and economic uncertainty have pushed us into unprecedented quarantines where we have been forced to reinvent our everyday routines.