Are you a High Performer?
Is Customer Satisfaction important to you?

Take your career to the next level by joining our team!

Woodstock Toyota is seeking a well-rounded and energetic individual to lead our Service Department. Customer satisfaction is a top priority while retaining staff and ensuring profitability.

Responsibilities:

• Highly proficient in Customer Satisfaction
• Knowledge of Automotive systems and technical acumen
• Strong people management skills
• Highly organized, detail oriented
• Lead, motivate, coach, train, discipline and direct team members in both Service
• Able to interpret and forecast financial reports
• Knowledge of parts and labor pricing procedures for Customer Pay, Internal and Warranty
• Leadership skills, including educating and organizing
• Ability to greet customers with courtesy and manage distressed customers
• Ability to influence, negotiate and resolve concerns effectively
• Knowledge of manufacturer and aftermarket warranty coverage and claims
• Able to develop and follow action plans for department profitability
• Facilities maintenance
• Ability to cover parts when needed
• Reynolds & Reynolds experience an asset, but not required.

Job Types: Permanent, Full-time

Salary: $60,000.00-$70,000.00 per year

Bonus: Performance bonus – (potential $100,000 annual income)

Benefits:

• Dental Care
• Disability Insurance
• Extended Health care
• Vision care
• Life Insurance

Schedule:

• Monday to Friday, Occasional Saturday shift, if required.

Experience:

• Customer Service: 5 years minimum (Required)
• Service management: 5 years (preferred)
• Parts Management: 5 years (preferred)

License/Certification:

• Class G License (required)

Please note that only qualified candidates will be contacted for further consideration.