About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Product Manager will be an individual contributor, responsible for road mapping and overseeing the development, launch, and maintenance of core digital products. You will collaborate closely with cross-functional teams, including development, design, marketing, loyalty, business development and other business groups, to drive product strategy, define product roadmaps, and ensure successful execution of the product vision.
Responsibilities:
Product Strategy and Roadmap:
- Develop and articulate a compelling product vision and strategy that aligns with Air Canada’s | Aeroplan’s business objectives.
- Define key performance indicators (KPIs) to measure product performance, track adoption, engagement, and revenue etc.
- Create and communicate product roadmaps and define and prioritize product features and enhancements based on customer needs, market analysis, and business goals.
Product Development and Execution:
- Champion the customer's voice and ensure a customer-centric approach in all product decisions and initiatives.
- Drive the end-to-end product development process, including discovery, problem and solution definition, design, development, testing, and launch.
- Collaborate with engineering and design teams to ensure products are developed to meet customer needs and adhere to quality standards.
- Monitor and analyze product performance, user feedback, and market trends to iterate on existing products and identify opportunities for new product development.
Team Leadership and Collaboration:
- Lead a team of product owners, providing guidance, mentorship, and support to ensure individual and team success.
- Foster a collaborative and high-performance culture within the product team, promoting cross-functional collaboration and knowledge sharing.
- Set clear goals and expectations, identify opportunities for growth and work with product owners to help them develop and grow in their careers.
- Work closely with development, design, marketing, loyalty, business development and other business teams to align priorities, resolve conflicts, and ensure successful product launches.
Stakeholder Management:
- Build strong relationships with key stakeholders, including executives, customers, and partners, to gather feedback, align expectations, and drive product adoption.
- Communicate product updates, milestones, and launches to internal teams, external partners, and customers.
- Collaborate with marketing teams to develop effective product positioning, messaging, and go-to-market strategies.
Market and Competitive Analysis:
- Stay connected to industry trends, competitive landscape, and emerging technologies to drive innovation and maintain a leading position in the loyalty and airline industry.
- Conduct market research and customer interviews to gain insights and validate product ideas.
- Use data-driven approaches to analyze product performance, customer behavior, and market dynamics to make informed product decisions.
Qualifications
- Bachelor’s degree with 5+ years of product management experience focused on digital products or a combination of relevant education and real-world experience.
- Proven experience as a product manager, with a track record of successfully launching and managing products throughout their lifecycle.
- Strong understanding and experience using modern product management and agile delivery principles, methodologies, and best practices.
- Strong leadership skills and experience in managing and developing high-performing teams.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
- Experience with loyalty programs, e-commerce, or digital products is a plus.
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
Not the right fit? Search for Product Manager jobs in Toronto, ON
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
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About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Product Manager will be an individual contributor, responsible for road mapping and overseeing the development, launch, and maintenance of core digital products. You will collaborate closely with cross-functional teams, including development, design, marketing, loyalty, business development and other business groups, to drive product strategy, define product roadmaps, and ensure successful execution of the product vision.
Responsibilities:
Product Strategy and Roadmap:
- Develop and articulate a compelling product vision and strategy that aligns with Air Canada’s | Aeroplan’s business objectives.
- Define key performance indicators (KPIs) to measure product performance, track adoption, engagement, and revenue etc.
- Create and communicate product roadmaps and define and prioritize product features and enhancements based on customer needs, market analysis, and business goals.
Product Development and Execution:
- Champion the customer's voice and ensure a customer-centric approach in all product decisions and initiatives.
- Drive the end-to-end product development process, including discovery, problem and solution definition, design, development, testing, and launch.
- Collaborate with engineering and design teams to ensure products are developed to meet customer needs and adhere to quality standards.
- Monitor and analyze product performance, user feedback, and market trends to iterate on existing products and identify opportunities for new product development.
Team Leadership and Collaboration:
- Lead a team of product owners, providing guidance, mentorship, and support to ensure individual and team success.
- Foster a collaborative and high-performance culture within the product team, promoting cross-functional collaboration and knowledge sharing.
- Set clear goals and expectations, identify opportunities for growth and work with product owners to help them develop and grow in their careers.
- Work closely with development, design, marketing, loyalty, business development and other business teams to align priorities, resolve conflicts, and ensure successful product launches.
Stakeholder Management:
- Build strong relationships with key stakeholders, including executives, customers, and partners, to gather feedback, align expectations, and drive product adoption.
- Communicate product updates, milestones, and launches to internal teams, external partners, and customers.
- Collaborate with marketing teams to develop effective product positioning, messaging, and go-to-market strategies.
Market and Competitive Analysis:
- Stay connected to industry trends, competitive landscape, and emerging technologies to drive innovation and maintain a leading position in the loyalty and airline industry.
- Conduct market research and customer interviews to gain insights and validate product ideas.
- Use data-driven approaches to analyze product performance, customer behavior, and market dynamics to make informed product decisions.
Qualifications
- Bachelor’s degree with 5+ years of product management experience focused on digital products or a combination of relevant education and real-world experience.
- Proven experience as a product manager, with a track record of successfully launching and managing products throughout their lifecycle.
- Strong understanding and experience using modern product management and agile delivery principles, methodologies, and best practices.
- Strong leadership skills and experience in managing and developing high-performing teams.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
- Experience with loyalty programs, e-commerce, or digital products is a plus.
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
Not the right fit? Search for Product Manager jobs in Toronto, ON
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.