About the role
Organizational Summary With a legacy spanning over 900 years, St. John Ambulance continues to make a profound impact through its commitment to public safety, education, and volunteerism. St. John Ambulance delivers nationally accredited programs and high-quality products designed to empower individuals and organizations with lifesaving skills. Through its network of dedicated volunteer first responders, it plays a vital role in strengthening communities and enhancing emergency preparedness coast to coast.
The St. John Council for Alberta has a proud history of service, dating back to its founding in 1897. Officially registered as a charitable organization in 1996 under the nameSt. John Ambulance Alberta, it continues to be a cornerstone of safety and community care across the province. Today, St. John Alberta operates seven Training and Community Service Centres, supported by a dedicated team of 40 employees and 500 volunteers who contribute over 28,000 hours of community service annually. In addition, a network of 300 certified instructors who deliver lifesaving training to more than 70,000 Albertans each year—strengthening resilience and preparedness in communities across Alberta.
Position Summary
The Training Coordinator reports to the Manager of Training and is responsible for the professional coordination and administration of all training programs at the Centre. This role ensures accurate course scheduling, oversees the administration of St. John Ambulance Alberta Instructors and Partner-Providers, and serves as the Centre’s primary resource for program information, training standards, instructor development, and policies. The Training Coordinator collaborates closely with the Centre’s Coordinating Team and the Provincial Training Team to support the delivery of high-quality training programs, maintain compliance with organizational policies and Alberta Occupational Health and Safety (OHS) legislation, and provide guidance to instructors and Partner-Providers on operational and training matters.
Key Responsibilities
- Coordinates the administration of all training courses delivered through the Centre including Instructor and Partner-Provider services, scheduling of classes, instructors, and facility training space, and maintaining training records in accordance with Provincial and Centre policies and procedures.
- Ensures all classrooms are materialized with the appropriate resources for each course and class.
- Provides support to instructors and responds to training-related emergencies, including after-hours situations, in accordance with established safety procedures, communication guidelines, and approved protocols.
- Ensures instructors scheduled to teach classes have the current required training qualifications. Responsible for accurate and current instructor records management.
- Assists with instructor and course delivery quality assurance monitoring, as directed by the Manager of Training.
- Reports any matters of discipline concerning Instructors/Partner-Providers to the Manager of Training and provides recommended solutions.
- First point of contact and professional resource for business, industry, government and the general public concerning the training standards and protocols for all training programs offered in the Centre.
- Develops and coordinates the Centre’s annual training schedule and supports implementation of training-related objectives within the annual business plan, including identification of equipment and resource needs.
- Collaborates with Centre and Provincial teams and participates on committees, meetings, and workshops as approved, to support training delivery and organizational objectives.
- Works with the Office Administrator, or designate, for inventory and supply needs.
- Establishes effective working relationship with authorized Partner-Providers and ensures services provided meet the required standards, administrative processes, and quality assurance elements. Liaises with the Partner-Providers and Centre staff to resolve any conflicts that may arise with administrative processes or delivery of services.
- Seeks guidance and instruction from the Manager of Training in the area of program standards, training protocols, business plans, instructor training and certification, as well as national and provincial account management.
- Follows established safe work practices, promptly reports incidents and safety concerns, actively participates in the Centre’s Health and Safety Committee, contributes to hazard assessments, and ensures team compliance with St. John Ambulance Health and Safety policies and procedures and OHS regulations.
- Performs other related duties and project work as assigned, consistent with the scope of the position.
Qualifications
- Valid Class 5 driver’s license with a driving abstract acceptable to the organization.
- Experience in a customer service environment.
- Administrative experience coordinating schedules and delivery of services on and off-site.
- Demonstrated knowledge and experience using Microsoft programs, computer peripherals, and database management systems.
- Excellent communication and presentation skills.
- Effective organizational and communication skills.
- Experience working in a training environment, an asset.
- Awareness of St John Ambulance programs and products.
- Knowledge of health and safety requirements.
- Successful completion of a criminal record check acceptable to the organization.
- First Aid instructor training, an asset.
- Post-secondary education and/or experience in the education/training sector, an asset.
Core Competencies
Teamwork: Works cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment.
Professionalism: Demonstrates professional standards of conduct when governing interactions between individuals in all avenues of conduct including instructors, partner-providers, customers, members of the public, and St. John Ambulance staff and affiliated members.
Problem Solving: Able to break down a situation into smaller components to identify key issues and determine cause and effect relationships in order to resolve problems. Use logic and analytical methods to come to realistic solutions.
Ownership: Takes pride in the work that is accomplished and understands the function of tasks within the larger picture of the organization. Ensures deadlines are met and work is completed properly.
Conflict Management: Foresees potential conflict and takes preventative steps. Handles conflict when it arises; assisting with resolution or determining solutions.
Health and Safety Leadership: Ensures that instructors follow health and safety policies, procedures and regulations. Can identify workplace hazards and ensure appropriate controls and reporting in accordance with Alberta Occupational Health and Safety requirements.
Client/Customer Focus: Provides superior service to both internal and external customers.
Accountability: Takes ownership of personal workload and supports the coordination and performance of assigned instructors and Partner-Providers.
Attention to Detail: Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
Communication: Expresses and transmits information with consistency and clarity.
Cultural Sensitivity: Promotes an inclusive environment exemplified by understanding all cultural groups.
Results Orientation: Able to focus on desired outcomes, and how they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.
Time Management: Balances a myriad of tasks; prioritizes duties as needed.
Working Conditions
- Full-time position, typically Monday to Friday during standard business hours.
- Flexibility required during weekends, evenings and holidays to address after-hour emergency concerns.
- Carry a work phone for ease of access for urgent matters and on-call situations.
- Working in a busy office environment with frequent interruptions
- Some travel may be required
- Interaction with customers/clients, and the public at large under varying circumstances, including situations of a highly sensitive nature
- Extended periods of sitting
- Lifting and moving of training materials, supplies, and equipment
- Attendance and participation in training
- Operation of standard office equipment
Not the right fit? Search for Training Coordinator jobs in Calgary, AB
Similar jobs you might like
About the role
Organizational Summary With a legacy spanning over 900 years, St. John Ambulance continues to make a profound impact through its commitment to public safety, education, and volunteerism. St. John Ambulance delivers nationally accredited programs and high-quality products designed to empower individuals and organizations with lifesaving skills. Through its network of dedicated volunteer first responders, it plays a vital role in strengthening communities and enhancing emergency preparedness coast to coast.
The St. John Council for Alberta has a proud history of service, dating back to its founding in 1897. Officially registered as a charitable organization in 1996 under the nameSt. John Ambulance Alberta, it continues to be a cornerstone of safety and community care across the province. Today, St. John Alberta operates seven Training and Community Service Centres, supported by a dedicated team of 40 employees and 500 volunteers who contribute over 28,000 hours of community service annually. In addition, a network of 300 certified instructors who deliver lifesaving training to more than 70,000 Albertans each year—strengthening resilience and preparedness in communities across Alberta.
Position Summary
The Training Coordinator reports to the Manager of Training and is responsible for the professional coordination and administration of all training programs at the Centre. This role ensures accurate course scheduling, oversees the administration of St. John Ambulance Alberta Instructors and Partner-Providers, and serves as the Centre’s primary resource for program information, training standards, instructor development, and policies. The Training Coordinator collaborates closely with the Centre’s Coordinating Team and the Provincial Training Team to support the delivery of high-quality training programs, maintain compliance with organizational policies and Alberta Occupational Health and Safety (OHS) legislation, and provide guidance to instructors and Partner-Providers on operational and training matters.
Key Responsibilities
- Coordinates the administration of all training courses delivered through the Centre including Instructor and Partner-Provider services, scheduling of classes, instructors, and facility training space, and maintaining training records in accordance with Provincial and Centre policies and procedures.
- Ensures all classrooms are materialized with the appropriate resources for each course and class.
- Provides support to instructors and responds to training-related emergencies, including after-hours situations, in accordance with established safety procedures, communication guidelines, and approved protocols.
- Ensures instructors scheduled to teach classes have the current required training qualifications. Responsible for accurate and current instructor records management.
- Assists with instructor and course delivery quality assurance monitoring, as directed by the Manager of Training.
- Reports any matters of discipline concerning Instructors/Partner-Providers to the Manager of Training and provides recommended solutions.
- First point of contact and professional resource for business, industry, government and the general public concerning the training standards and protocols for all training programs offered in the Centre.
- Develops and coordinates the Centre’s annual training schedule and supports implementation of training-related objectives within the annual business plan, including identification of equipment and resource needs.
- Collaborates with Centre and Provincial teams and participates on committees, meetings, and workshops as approved, to support training delivery and organizational objectives.
- Works with the Office Administrator, or designate, for inventory and supply needs.
- Establishes effective working relationship with authorized Partner-Providers and ensures services provided meet the required standards, administrative processes, and quality assurance elements. Liaises with the Partner-Providers and Centre staff to resolve any conflicts that may arise with administrative processes or delivery of services.
- Seeks guidance and instruction from the Manager of Training in the area of program standards, training protocols, business plans, instructor training and certification, as well as national and provincial account management.
- Follows established safe work practices, promptly reports incidents and safety concerns, actively participates in the Centre’s Health and Safety Committee, contributes to hazard assessments, and ensures team compliance with St. John Ambulance Health and Safety policies and procedures and OHS regulations.
- Performs other related duties and project work as assigned, consistent with the scope of the position.
Qualifications
- Valid Class 5 driver’s license with a driving abstract acceptable to the organization.
- Experience in a customer service environment.
- Administrative experience coordinating schedules and delivery of services on and off-site.
- Demonstrated knowledge and experience using Microsoft programs, computer peripherals, and database management systems.
- Excellent communication and presentation skills.
- Effective organizational and communication skills.
- Experience working in a training environment, an asset.
- Awareness of St John Ambulance programs and products.
- Knowledge of health and safety requirements.
- Successful completion of a criminal record check acceptable to the organization.
- First Aid instructor training, an asset.
- Post-secondary education and/or experience in the education/training sector, an asset.
Core Competencies
Teamwork: Works cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment.
Professionalism: Demonstrates professional standards of conduct when governing interactions between individuals in all avenues of conduct including instructors, partner-providers, customers, members of the public, and St. John Ambulance staff and affiliated members.
Problem Solving: Able to break down a situation into smaller components to identify key issues and determine cause and effect relationships in order to resolve problems. Use logic and analytical methods to come to realistic solutions.
Ownership: Takes pride in the work that is accomplished and understands the function of tasks within the larger picture of the organization. Ensures deadlines are met and work is completed properly.
Conflict Management: Foresees potential conflict and takes preventative steps. Handles conflict when it arises; assisting with resolution or determining solutions.
Health and Safety Leadership: Ensures that instructors follow health and safety policies, procedures and regulations. Can identify workplace hazards and ensure appropriate controls and reporting in accordance with Alberta Occupational Health and Safety requirements.
Client/Customer Focus: Provides superior service to both internal and external customers.
Accountability: Takes ownership of personal workload and supports the coordination and performance of assigned instructors and Partner-Providers.
Attention to Detail: Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
Communication: Expresses and transmits information with consistency and clarity.
Cultural Sensitivity: Promotes an inclusive environment exemplified by understanding all cultural groups.
Results Orientation: Able to focus on desired outcomes, and how they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.
Time Management: Balances a myriad of tasks; prioritizes duties as needed.
Working Conditions
- Full-time position, typically Monday to Friday during standard business hours.
- Flexibility required during weekends, evenings and holidays to address after-hour emergency concerns.
- Carry a work phone for ease of access for urgent matters and on-call situations.
- Working in a busy office environment with frequent interruptions
- Some travel may be required
- Interaction with customers/clients, and the public at large under varying circumstances, including situations of a highly sensitive nature
- Extended periods of sitting
- Lifting and moving of training materials, supplies, and equipment
- Attendance and participation in training
- Operation of standard office equipment
Not the right fit? Search for Training Coordinator jobs in Calgary, AB