Location:Wine Rack #336- 310 Colborne Street, Brantford, N3S 3M9 Job Description: Are you passionate about delivering an exceptional customer experience? Do you enjoy working with a team in a fun environment? Would you like to learn more about the world of wine? We are currently recruiting a dynamic Team Lead to help lead and deliver exceptional customer service, coaching and developing of team members and performing administrative responsibilities in support of the Store Manager. This leadership role will work alongside the Store Manager to oversee store operations. What You'll Be Doing: Oversee store operations in the absence of the Store Manager, including providing work direction to Wine Merchants Meet and exceed sales targets, including coaching the team on achieving their goals Implement and monitor store policies and procedures Perform additional administrative functions including product ordering, receiving, merchandising, recording inventory write-offs and inventory counting. Assisting with the training and coaching of team members Role model the execution of our Customer Experience programs Job Requirement: Minimum 2 years retail experience with 1 year retail leadership Smart Serve certification POS register experience Essential Duties include selling, customer wine sampling, registering sales, cash handling, wine handling (deliveries, case transfers, stocking shelves), and general cleaning. Physical demands of the job include lifting up to 21 kilograms, standing, reaching, bending and climbing ladders Must be 19 years of age or older. High School or equivalent education required. Smart Serve is required Evening, weekend and holiday shifts required We offer: A competitive wage Flexible work hours Opportunities to develop and grow into management positions An opportunity to learn about the world of wine Employee referral incentive bonus Compensation: $19.85/hr We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs. With over 160 conveniently located wine boutiques throughout Ontario, Wine Rack is your neighbourhood vineyard. For people who want to enjoy wine as part of everyday life, not worship it, Wine Rack is the easy place to find an excellent selection of quality Ontario and International Canadian Blended wines for any occasion. Wine Rack carries over 150 different wines, over 70 of which are VQA approved, from brands such as Jackson-Triggs, Inniskillin, Open, Saintly and Bodacious. We have a wine for everyone and every occasion.