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Operator– Central Communications

Newmarket, ON
CA$29 - CA$32/hourly
Mid Level

Top Benefits

Progressive health and dental benefit plans
HOOPP pension plan with shared premiums
Wellness initiatives: virtual fitness classes, on-site gym

About the role

Job Category: Administrative/Clerical Hospital Location: Newmarket ON Job Type: Permanent, Full time Number of Positions: 1 Union: SEIU CLERICAL Minimum - Maximum Hourly Rate: $29.05 - $31.81

Why Join Our Team?

  • A best-in-class workplace environment that prioritizes a culture of belonging and wellness.
  • Progressive health and dental benefit plans.
  • HOOPP pension plan with employer and employee premium sharing.
  • Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!

About the role:

The Central Communications Operator is responsible for handling all internal and external inquiries related to locating physicians/staff/patients via face-to-face interaction at the Information desk or via phone. Central Communications provides information to the public regarding clinic locations, operational hours and guides them to available resources to support their inquiries. Central Communications supports internal operations by providing emergency team activation, transferring calls, alerting on call team members and after-hour contractor/vendor support.

What you'll be doing:

Central Communications is responsible for providing information to internal teams to appropriately route calls and alert staff on call. They provide sleep room access to on call staff through badge sign out and support numerous departments with key access to areas throughout the organization. Central Communications is accountable for initiating the response to all Emergency Codes/situations immediately and supporting departments with on call and emergent escalations. The Operators support patients and visitors that are coming into the organization, answering inquiries and directing them where to go.

What you bring:

  • Minimum Grade 12 education
  • Graduate from a Community College course in 911 and Emergency Services Communications preferred
  • Minimum of 1 year current related experience in a Call Centre environment
  • Previous experience in a hospital setting is an asset
  • Previous experience on a console and paging system is an asset
  • Demonstrated ability in interpersonal and communication skills
  • Demonstrated professional and courteous telephone mannerism
  • Demonstrated knowledge and understanding of hospital information systems
  • Demonstrated knowledge of Environmental Services, Transport and Linen departments is an asset
  • Regular attendance is a requirement of the position as is the ability to work shift work, weekends and overnights to accommodate specific components of the job
  • Demonstrated knowledge of confidentiality and FIPPA laws that apply to hospitals
  • Demonstrated excellence in communication, both written and verbal
  • Demonstrated problem assessment skills
  • Demonstrated commitment to customer service and teamwork
  • Demonstrated individual leadership skills
  • Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting health care environment
  • Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion
  • Models behaviour that is aligned with the values of Southlake Health

Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.

Regular and reliable attendance is an expected requirement of this position.

We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

Health & Safety Workplace Responsibilities

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Commitment to Diversity and Inclusion

Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.

Anti-Oppression/Anti-Racism at Southlake Health

Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.

Accommodation & Diversity in the Workplace

At Southlake Health, we are committed to promoting employment equity, diversity, and inclusion in the workplace. Fostering equity, diversity, and inclusion in recruitment practices is a key aspect of our search process. The current posting is seeking candidates who identify with the following equity-seeking groups: women, racialized persons/persons of colour, Indigenous Peoples, persons with disabilities, and members of the 2SLGBTQ+ community. If you are of the aforementioned identities and feel comfortable making it known, you may choose to self-identify as a member of a designated group. Any information directly related to you is kept confidential and used safely to inform our recruitment process towards being an equal opportunity employer.

Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!

About Southlake Health

Hospitals and Health Care
1001-5000

For 100 years and counting, Southlake Health has built healthy communities through leading edge care with an unwavering pride for people, place and performance. Over the years, Southlake Health has evolved into one of Canada’s top healthcare organizations. It is more than a single centre. Southlake Health is a network of expertise, compassion and excellence that delivers health and wellness, close to home.

With 6,000 staff, medical staff, volunteers and learners, as well as an operating budget in excess of $600 million, Southlake Health operates several sites to deliver care to patients across northern York Region and southern Simcoe County. It also provides specialized cardiac and cancer care to patients as far north as Muskoka and as far south as North York through its regional programs.

Southlake Health is committed to growing alongside the communities its serves. State-of-the-art technologies, advanced research and the latest techniques help patients in every stage of life. In a recognition of its commitment to quality and patient safety, Southlake Health has received the highest distinction of Exemplary Standing from Accreditation Canada for the past 16 years. Known as a pioneer in innovative integrated care initiatives, the Southlake@home program has spread across Ontario to ensure care is always within reach.

With support from its communities, Southlake Health will continue to save lives, push boundaries and bring care closer to home for people today and for generations to come. Help us do more by donating at southlake.ca/foundation.