Vacancy Status: Existing Vacancy Branch: Technology and Information Management Branch (TIMB) Employment Type: Temporary (Fixed Term), Full time Duration of Term: 18 months/mois Position Linguistic Designation: Bilingual (English, French) Position Global Linguistic Level: B2 Classification Level: Band 12 Annual Salary: $131,687.00 - $148,221.00 + $2,002.23 Bilingual Bonus Union: UNIFOR 2025 Location: Ottawa, ON Search Area: Internal, Membership, Public About the Public Service Alliance of Canada (PSAC) PSAC was created in 1966 and is a union that has proudly represented more than 245,000 workers across Canada and beyond. We stand up for fairness, equity, and better workplaces. We know our strength is in our people. Headquartered in Ottawa with regional offices nationwide, PSAC has led countless successful campaigns for workers’ rights and social justice. We believe in standing together and supporting the people who make our union work every day. For more information about our victories, please visit our website at https://psacunion.ca/ About the role Under the general supervision of the Manager, Data Solutions and Analytics, the Officer will lead projects related to the management of information related to members, including management of the Member Portal, the Organizing module and other areas of work. The Officer will provide expertise to specific parts of the organization to improve their electronic tracking of information and to assist with the integration of workflows and systems to improve information management practices across the organization. The Officer will provide training, guidance and assistance to a diverse range of end-users in areas related to the Member Portal, the Organizing module and other Modules’ functionalities, including the establishment of data quality verification tools and processes. What we are looking for: Education/Experience: A minimum of three (3) years work experience in a field related to member mobilization and/or organizing and/or representation. Demonstrated work experience in project management and requirements analysis Demonstrated working experience with UnionWare or other complex relational database. Skills & Knowledge: Extensive knowledge and understanding of the structure, programs and work processes in the area of mobilization and/or organizing of members. Demonstrated knowledge and understanding of other programs and work processes involving the management of members information. Knowledge and commitment of trade union and equity principles, and understanding of the sensitive political and social issues. Abilities: Demonstrated ability in requirements analysis and good project management skills. Demonstrated ability to motivate organizational resources towards a technical project involving organizational change. Proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems and workflow related issues. Proven ability to analyze and understand the functionality of existing database applications is essential. Demonstrated ability to provide comprehensive and technically sound advice to stakeholders, end users, and technical support staff in specific technical and business process areas. Demonstrated ability in working with system and end-user documentation including requirements definitions, flow charts, data flow diagrams and training documents is required. Demonstrated ability to deliver comprehensive training sessions to a diverse user community Ability to effectively schedule tasks and assignments, deal with competing priorities and remain effective during pressure situations. Ability to accept responsibility and work effectively without close supervision in a methodical and efficient manner, and cooperatively with others in a team. Ability to demonstrate good client service. Ability to communicate orally and in writing preferably in English and French languages with systems stakeholders and end-users as well as with technical specialists is essential. Personal suitability: Excellent judgment and demonstrated problem solving, consultative, persuasive and conflict resolution skills to provide sound direction and advice on complex technology and processes issues to all levels of users. Commitment to continuous quality / process improvement. What you need to know Second language skills as per the Common European Framework of Reference for Languages (CEFR) will be assessed. Valid federal SLE results may be accepted. A combination of education, experience, and demonstrated performance may substitute for formal academic requirements. PSAC welcomes applications from candidates with diverse and international experience. PSAC does not use Artificial Intelligence (AI) to screen, assess, or select candidates. Interviewed candidates will be notified of the hiring decision within 45 days of their final interview. While we appreciate every applicant’s interest, only those selected for further consideration will be contacted. A full job description is available on request. Please contact PSACStaffing-DotationAFPC@psac-afpc.com Why work with us Should you share PSAC's values and commitment, recognize the significance of the labour movement, and advocate for workers' rights, PSAC extends an invitation to join our team and actively contribute to a community dedicated to social justice, fairness, equity, and the well-being of workers. Below, you will find an overview of our comprehensive rewards and benefits package: Comprehensive group benefits — 100% employer-paid health, dental, life, and disability insurance, a health care spending account (HCSA), plus up to $7,500 per year for mental health services. Flexible work arrangements — with dedicated workstations for hybrid staff. Defined and secure pension plan — shared 50/50 between you and us. Three (3) weeks’ vacation to start, plus extra paid leave for appointments, moving, personal days, sick days, or whatever you need. Professional development support to help you grow. An annual recreation allowance of $800 because your wellness matters. Our commitment to employment equity PSAC is committed to building a workplace that reflects the diversity of our membership and the communities we serve. That’s a workplace that includes women, Indigenous peoples, racialized persons, persons with disabilities, and members of the 2SLGBTQIA+ community. We encourage applicants to self-identify in the application process to help us maintain an inclusive workforce. All information provided will be kept confidential. You may identify with more than one group (e.g., as Indigenous, as a person with a disability, and as a woman). False declarations may result in investigation or further action. If you need the application in an alternate format (e.g., large print) or require accommodation at any stage of the hiring process, please contact us at PSACStaffing-DotationAFPC@psac-afpc.com — we’re here to help. Ready to join the PSAC team? Internal candidates: Indeterminate PSAC employees who meet the qualifications may request a transfer under the relevant collective agreement. Active members of PSAC should provide their membership number to be considered at the membership level of the competition. Thank you for your interest in joining our team. Due to the high volume of applications we have received, we will only be contacting those candidates who have been selected to proceed to the next stage of the hiring process. Welcome to the PSAC Careers Page! Thank you for your interest in pursuing a career with the Public Service Alliance of Canada (PSAC). We're excited that you're considering joining our dedicated team of professionals who work to support and represent our members across Canada. Here, you’ll find information on current job openings, as well as the resources you need to submit your application.