Position Summary

Under the direction of the General Manager, this position is responsible for the overall management of housekeeping & facilities maintenance operations. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Directs the day-to-day activities of housekeeping & facilities/ maintenance team members
• Manages the housekeeping budget and prepares proposals for larger purchases/maintenance projects for the General Manager to review
• Prepares and submits purchasing requisitions
• Sources housekeeping and maintenance suppliers
• Leads a team of engaged team-members who are passionate about cleanliness, impeccable state-of-repair and delivering a great guest experience
• Champion of workplace health, safety and wellness with a focus on team member education & training, workplace inspections and accident prevention not reaction;
• Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
• Liaises and communicates effectively with all appropriate operational departments
• Offers facilities & housekeeping expertise to internal and external guests
• Provides leadership, direction and mentoring to the Facilities and Housekeeping team while providing continuous coaching for success to achieve high performance.
• Communicates effectively with all appropriate operational departments
• Builds strong working relationships with guests and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• High School Diploma; Post-Secondary education in hospitality or skilled trades, or suitable combination of education and experience
• Smart Serve Certificate and WHMIS training
• Ability to exceed internal and external guest expectations providing great experiences & memories at all times.
• Computer literacy
• Minimum 3 years' experience in housekeeping or facilities management
• Ability to successfully obtain a Gaming License

Work Environment Considerations

• Major exposure to the elements, sitting and driving for long periods of time, some elements of danger, some exposure to noise, some exposure to verbal or physical abuse, non-traditional work hours

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.