Job Description

What is the opportunity?

Senior Operations Initiative Lead role is responsible for representing Client Acquisition & Service operational teams on initiatives aligned with the Insurance & Operations strategy. This role acts as the primary point of contact between Operations and Digital Delivery and other business partners to ensure desired outcomes are clearly understood and achieved. They will utilize operational, product and process knowledge to lead initiatives by collaborating with designated subject matter experts to contribute to the vision, design, and implementation of initiatives to achieve Operational Excellence. They will present findings, process impacts, identify business requirements, and share alternatives to improve quality, customer satisfaction, employee experience and cost performance. This role holds a senior level of trust and authority to make recommendations and decisions on behalf of, or in conjunction with Operations Process Owners and Operations Leaders and presents opportunities to achieve career goals and objectives.

What will you do?

Manage medium to high complexed initiatives from start to finish representing Operations as a key stakeholder on Digital and other business partner projects Partner with Digital development teams and translate business strategy into operational process requirements, working alongside Process Owners, Business Leaders, and Operations Enablement for implementation and control plans. Advocate and champion for the business and participate in new initiatives by identifying opportunities for improvement and simplification consistent with the vision of Operational Excellence in addition develop initiative implementation plan with internal/external partners. Identify potential operational process risks, issues, and decisions to mitigate and communicate quickly to meet objectives or revised and approved objectives Responsible for the development of Business Readiness plan and collaborates to ensure successful initiative implementation for operational teams through to steady state Utilize end-to-end operations knowledge, SOP writing, and facilitation skills as required to support other Operational Excellence teams and partners on high impact cross-functional initiatives to ensure successful and timely implementation

What do you need to succeed?

Must-have

Project related experience with a focus on business implementation process, design and delivery Demonstrated knowledge of the ability to learn and implement operational processes, with a focus on technology/systems. Demonstrated prioritization and organization skills with the ability to work towards multiple deadlines Analytical thinking and attention to detail Change Management and adaptability

Nice-to-have

Experience in Insurance operations with knowledge of Client Service processes Project Management and/or Business Analyst experience Knowledge of various Insurance business lines (Group Benefits, Wealth, Re-insurance, Group Annuity, Wealth Operations)

What’s in it for you?

Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

Working with an award-winning team Awards | RBC Diversity & Inclusion A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day. Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career. Flexible work arrangements and leaders who support your needs—both personal and professional. An opportunity to have real impact on the lives of our clients and the communities you serve. RBCI software tools to boost your productivity

Job Skills

Business Appraisals, Business Process Design, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Organizational Change Management, Process Management, Time Management, Waterfall Model

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-23

Application Deadline:

2026-07-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$67,000.00 - $110,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.