Req Id: 425919

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Summary

We are seeking a highly skilled Business Analyst with a strong focus on cybersecurity initiatives. This individual will be part of the Government of Canada delivery team that is accountable for the successful delivery of the security solutions for the Bell Business Markets (BBM) team.

As a Cyber Security BA, you will engage with a variety of stakeholders and work cross-functionally with other product owners, solution specialists, developers, and management to deliver excellence within our program. You will assist in guiding both product and development teams in defining, developing, and deploying security focused solutions that meet and exceed customer expectations. You will work with teams to ensure that best practices for process and quality standards are maintained to foster a culture of “enhanced security solutions” within the organization.

Note: A Government of Canada PSPC security clearance at level SECRET (Level II) is required for this role

Key Responsibilities

• Collaborate with both internal and external teams, partners and stakeholders to decompose high-level information into detailed business requirements
• Facilitate work sessions, focus groups, and coordinate/conduct application demonstrations as required
• Contribute to the quality of design and implementation by identifying risks and issues and effectively managing and communicating them to all stakeholders
• Support the development of a prioritized product backlog, including the development of user stories, acceptance criteria and scenarios from which the development team can use to start building software applications
• Engage in day-to-day activities with the solution teams as required. This includes, but is not limited to: attending daily scrum meetings, leading refinement sessions, engaging with the development team, and providing direction/focus
• Provide support for customer issues and follow up on a timely basis to ensure the problem has been resolved
• Make recommendations that go beyond the initial requests
• Provide input to the test plans, sign off on test cases, and actively participate in end-to-end (E2E) and User Acceptance Testing (UAT) knowing when to reach out to the team to seek clarity to ensure that our customers have confidence in our presented solutions
• Write and edit user procedural documentation such as user guides and training manuals related to the build of portals that facilitate Bell interactions with their customers across a variety of contracts and platforms
• Perform quality control checks and concisely document all problems and their resolution in the ticketing system

Critical Qualifications

• Experience in business analysis - collecting, documenting and articulating requirements via tools such as Gitlab
• Excellent communications skills, both written and verbal
• Highly organized, detail-oriented and the ability to manage multiple projects simultaneously with aggressive timelines and changing priorities
• Ability to work with change/ambiguity, in a competitive environment where priorities change frequently
• Proven problem-solving ability with complex, technical and abstract concepts
• A team player with the confidence to challenge and escalate when necessary
• Government of Canada, Secret clearance is required and eligibility to obtain and undergo additional screening and background checks
• Bilingualism (English and French) is an asset for interaction with internal and external stakeholders
• Previous experience in the telecommunication industry and Government of Canada contracts is an asset

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Ottawa

Work Arrangement: Hybrid

Application Deadline: 10/03/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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Created: Canada, ON, Ottawa

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