At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

Location: ALS Geochemistry

Reports to : Timmins Branch Manager

About the Position: The priority for this position will be to ensure that client work orders are entered into the system accurately and in a timely manner and that all standards are followed by the staff to ensure client instructions are followed correctly. As required you will provide support to ALS clients on our processes and technical requirements relating to their samples.

Specific Responsibilities Ensures that work orders are entered accurately and in a timely manner;

• Assist with work order write-ups if required;
• Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients;
• Identifies and resolves internal and external problems when they arise;
• Ensures that all Standard Operating Procedures are adhered to;
• Communicate with Client Services/Marketing Group and Branch;
• Proper and timely follow-up of client enquiries or requests;
• Assist with the retrieval of prep logs upon clients request;
• Follow up on “on hold” work orders;
• Perform work order checking when required;
• Greet all internal and external customers courteously, determine their needs, and direct them to the proper person;
• Directing calls and taking messages when necessary;
• Processing a variety of paperwork;
• Organize/Maintain work order filing systems;
• Notifies the appropriate employee when mail or packages arrive so they can be picked up and/or delivered in a timely manner;
• Entering invoices in excel PO spread sheet;
• Maintain a positive work environment through active team participation and a focus on quality customer service;
• Complete weekly inventory of office/prep supplies;
• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned.

Required Knowledge, Skills & Abilities

• Strong interpersonal, leadership and organizational and communication skills;
• Strong Microsoft Office Suite skills;
• Excellent English communication skills both written and verbal;
• Strong customer service focus, interpersonal and organizational abilities;
• Highly motivated and able to work as part of the team;
• Detail oriented and quality focused individual.

Required Qualifications

• Previous experience with data entry systems preferred.
• Administrative Assistant training or business degree preferred.

Physical Demands

• Ability to sit and/or stand for up to 7.5 hours per shift;
• Manual dexterity to do repetitive tasks such as data entry.

Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How To Apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.