Position Summary:

Under the general direction of the Executive Director, Security Operations, this position is responsible for planning, directing, mentoring and leading designated site security operations. In alignment with corporate-level security priorities, consults with Regional Operations Leads to understand regional operational priorities and work collaboratively with Site Operations Leads to support the execution of those priorities. This role provides leadership, direction and mentorship to the site security departments; motivating and leading by example to ensure an engaged workforce; utilizes key performance indicators to focus, guide and inspire the teams to deliver. This position ensures adherence to all policies and procedures; identifies and implements improvements to increase security operational effectiveness and compliance, and efficiencies to maximize revenues, minimize expenses, enhance the guest experience, and provides a safe and welcoming work environment for all employees. Above all else, must be aligned with, and promote, Great Canadian’s culture and philosophy of creating a great, memorable experience for our guests, partners, and colleagues.

Key Accountabilities:

Leadership

• Motivate and inspire a team who will enhance the internal and external guest experience;
• Provides leadership, direction and mentoring to the sites security teams while providing continuous coaching for success to achieve high performance;
• Establish performance objectives and succession plan for team members to ensure growth and development.

Security Operations Management & Metrics

• Directs and implements security operations strategic plans as directed;
• Understanding the management of the site security budget; reports variances; makes recommendations to the Executive Director, Security Operations;
• Oversees the various critical security systems (e.g., Key Control, I-Trak, Access Control);
• Ensures training for each site’s security operations, including Emergency Response Procedures;
• Implements site-specific tactical responses to emergency events along with fire drill procedure throughout the year for each site;
• Conducts on-going risk assessments for each site; identifies areas of practice or equipment that meet security best practices; identifies opportunities for efficiencies;
• Reviews each site’s reports on violations, unsafe conditions, potential hazards, suspicious persons and activities and identifies the need for investigations, escalations and conducts as directed;
• Oversees the First Aid Program; reviews First Aid reports; ensures First Aid staff are appropriately trained and scheduled.

Regulatory and Policy Governance

• Foster and implement an environment based on the Company’s Violence Prevention Policy;
• Create, implement and oversee Security Policies and Procedures for Event Operations and programs (ie; human trafficking);
• Implement and adhere to all Company and regulatory policies and procedures to ensure the highest regards for Compliance;
• Acts as the main point of contact with regulatory bodies on security issues at assigned sites.

Designated Site specific Security Operations

• Develop and implement training for security operations; ensures team members are trained in Emergency Response procedures;
• Oversee departmental schedules to ensure efficiencies are met;
• Anticipates operational and service issues before they escalate, aids in troubleshooting and proactively resolves guest concerns;
• Responsible for key performances measures of operating areas - financial, team engagement, turnover, Guest Service Experience Index (GSEI), etc.;
• Responds to and resolves guest complaints that escalate.

Education and Qualifications

• Post-secondary education or suitable combination of education and experience an asset
• Minimum 8 years of Security/Management experience; gaming experience preferred
• Minimum 5 years leadership experience; unionized environment preferred
• People-focused and committed to service excellence
• Proactive and solution-oriented with a drive to succeed
• Ability to exceed internal and external guest expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Ability to successfully obtain Smart Serve certification
• Required to maintain a current First Aid certification Level C
• Ability to successfully obtain a gaming license within jurisdictions.
• A willingness to learn, develop and achieve new skills for personal and professional development;