Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

PERKS AND BENEFITS

• Tuition reimbursement for any program or course of your choice
• Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more
• Pension plan
• Opportunities for advancement and ongoing professional development

POSITION SUMMARY

The Invoicing Supervisor leads a team responsible for managing the end‑to‑end invoicing cycle to ensure accurate, compliant, and timely revenue collection. This role serves as a key link between Finance, branch operations, and customers, providing oversight of invoicing activities and ensuring effective communication and execution across the invoicing process.

POSITION DESCRIPTION

• Lead, develop, train, and mentor a team of invoicing personnel, ensuring adherence to established procedures and performance metrics.
• Review time and attendance for direct reports, make and communicate compensation recommendations, and participate in complex personnel matters, including terminations when required.
• Review and approve invoices for accuracy, completeness, and timeliness prior to submission to customers to prevent financial leakage and customer dissatisfaction.
• Manage and oversee the invoicing process from receipt of service work orders or purchase orders through invoice submission and payment.
• Develop, maintain, and update standard operating procedures (SOPs) for the branch network and Finance based on customer invoicing requirements.
• Provide training to designated branch employees and communicate invoicing procedures related to new customers and process changes.
• Liaise with the Sales department during new customer intake to ensure invoicing requirements and billing processes are clearly established and communicated.
• Coordinate with Finance, Accounting, Information Technology, and branch teams to manage and implement third‑party invoicing and payment processes.
• Act as a point of escalation for complex customer inquiries or invoicing discrepancies, resolving issues to maintain positive client relationships.
• Prepare and analyze monthly accounts receivable reports, billing metrics, and cash flow forecasts for management review.
• Work closely with credit and collections, cash application, Sales, and branch teams to streamline the overall invoicing cycle.
• Provide support to users of existing and new invoicing systems.
• Assist with other departmental tasks as assigned.

KNOW HOW & EXPERIENCE

• A minimum of 3 to 5 years of related experience in invoicing, billing, or accounting functions.
• Post‑secondary education is required, with a four‑year degree or credit‑related certification preferred.
• Previous supervisory or team‑lead experience is preferred.
• Proficiency in financial calculations, invoicing or billing systems, customer portals, Excel and Microsoft.
• Strong attention to detail, organizational skills, and the ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills with the ability to collaborate effectively across departments.
• Ability to work independently while contributing to a team‑focused environment.

At Crown Lift Trucks, we believe in fairness and transparency. While most of our hiring decisions are made by people, we may use technology, including AI-based tools, to assist with parts of the process such as screening or assessments. If this happens, it is always supported by human review.

We welcome applicants with diverse backgrounds and do not require Canadian work experience for this role.

This job posting is for an existing vacancy (not for a future candidate pool).

Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.

We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.

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