Supervisor - Withdrawal Mngmt Svcs, Comm. Outreach Svcs & Mobile Crisis Interv. Team
About the role
OVERVIEW
The Supervisor plays a crucial role in ensuring the consistent delivery of patient-centered
care that is safe, efficient, and aligned with best practices and the Hospital’s vision and
strategic goals. The Supervisor, in partnership with the Manager, will oversee daily
operations, quality and safety, resource allocation, patient flow and team performance,
ensuring that patient needs are met promptly and effectively. The Supervisor will foster an
environment of continuous improvement and learning, supporting staff learning and
competence and encouraging innovation and responsiveness to the dynamic needs of the
acute care mental health services. The Supervisor shows evidence of achieving results,
leading effectively, thinking critically, sound judgment and demonstrates personal
effectiveness. The Supervisor supports corporate and program-level change initiatives and
quality improvement initiatives.
The Supervisor will support Withdrawal Management Services (WMS), Mobile Crisis Intervention Team (MCIT) and Community Outreach Services (COS). The Supervisor will be required to work across multiple sites and may include some evening/weekend hours. The Supervisor will also be trained
and expected to cover in other mental health and substance use programs, based on
operational needs. The supervisor will be expected to work as Manager On-Call on a rotational basis.
EDUCATION
-
University degree in a health care related field required
-
Current registration with respective College, i.e. College of Nurses of Ontario, Ontario College of Social Workers and Social Service Workers
-
Masters in nursing or healthcare field considered a strong asset.
-
Advanced training/diploma in Addictions and Mental Health from an accredited College an asset.
-
Advanced training/knowledge in arrange of therapeutic modalities and approaches to substance use and mental health, crisis prevention/intervention, harm reduction principles, strength-based, trauma informed and anti-oppressive practice an asset.
QUALIFICATIONS
- Minimum five (5) years clinical practice experience working with adults living with mental health and substances use challenges in a community or hospital-based setting.
- Minimum 2 years experience in a leadership capacity required. Previous formal leadership experience in a hospital environment preferred .Experience working in Withdrawal Management Services is a strong asset.
- Experience in a unionized environment with strong labour and employee relations skills.
- Effective leadership skills with experience in developing others.
- Strong organizational awareness and knowledge of organizational structures and functions.
- Excellent verbal and written communication, and interpersonal skills.
- Demonstrated superior problem solving, judgment and critical thinking skills.
- Ability to think strategically and align actions with strategic goals.
- Demonstrated embodiment of MGH core values.
- Advocate for patients, staff and the advancement of professional practice.
- Knowledge of scheduling and staffing principles.
- Experience using scheduling systems and payroll systems
- Demonstrated ability in fair and equitable work practices.
- Demonstrated ability to work and collaborate effectively as a team member.
- Working knowledge of clinical/administrative computer software, as required.
- Demonstrated commitment to ongoing learning and professional development.
- Demonstrated knowledge of all relevant legislation, including the Mental Health Act and PHIPA.
- Good work and attendance record required.
- All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
- All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
- All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.
About Michael Garron Hospital
Nestled in the heart of East Toronto, Michael Garron Hospital (MGH) is a vibrant community teaching hospital serving more than 400,000 people in 22 distinct neighbourhoods. For more than 90 years, MGH has delivered high-quality, patient-centred healthcare services to families along the continuum of care, from welcoming a new life to facing end-of-life.
MGH is a full-service hospital with strong community and research partners. MGH is a proud member of East Toronto Health Partners, the Ontario Health Team serving East Toronto.
In 2010, MGH was the first hospital to make the Great Place to Work Institute's best workplaces in Canada list. More recently, MGH was named one of Greater Toronto's Top Employers for 2023. A benchmark for workplace best practices, this is the sixth consecutive year the hospital has received this recognition.
Social Media Community Guidelines: We welcome discussion on our social media platforms and encourage users to engage in a kind and considerate way.
In order to keep our social media platforms a safe space, we ask users to follow these guidelines: tehn.ca/SocialMedia.
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Supervisor - Withdrawal Mngmt Svcs, Comm. Outreach Svcs & Mobile Crisis Interv. Team
About the role
OVERVIEW
The Supervisor plays a crucial role in ensuring the consistent delivery of patient-centered
care that is safe, efficient, and aligned with best practices and the Hospital’s vision and
strategic goals. The Supervisor, in partnership with the Manager, will oversee daily
operations, quality and safety, resource allocation, patient flow and team performance,
ensuring that patient needs are met promptly and effectively. The Supervisor will foster an
environment of continuous improvement and learning, supporting staff learning and
competence and encouraging innovation and responsiveness to the dynamic needs of the
acute care mental health services. The Supervisor shows evidence of achieving results,
leading effectively, thinking critically, sound judgment and demonstrates personal
effectiveness. The Supervisor supports corporate and program-level change initiatives and
quality improvement initiatives.
The Supervisor will support Withdrawal Management Services (WMS), Mobile Crisis Intervention Team (MCIT) and Community Outreach Services (COS). The Supervisor will be required to work across multiple sites and may include some evening/weekend hours. The Supervisor will also be trained
and expected to cover in other mental health and substance use programs, based on
operational needs. The supervisor will be expected to work as Manager On-Call on a rotational basis.
EDUCATION
-
University degree in a health care related field required
-
Current registration with respective College, i.e. College of Nurses of Ontario, Ontario College of Social Workers and Social Service Workers
-
Masters in nursing or healthcare field considered a strong asset.
-
Advanced training/diploma in Addictions and Mental Health from an accredited College an asset.
-
Advanced training/knowledge in arrange of therapeutic modalities and approaches to substance use and mental health, crisis prevention/intervention, harm reduction principles, strength-based, trauma informed and anti-oppressive practice an asset.
QUALIFICATIONS
- Minimum five (5) years clinical practice experience working with adults living with mental health and substances use challenges in a community or hospital-based setting.
- Minimum 2 years experience in a leadership capacity required. Previous formal leadership experience in a hospital environment preferred .Experience working in Withdrawal Management Services is a strong asset.
- Experience in a unionized environment with strong labour and employee relations skills.
- Effective leadership skills with experience in developing others.
- Strong organizational awareness and knowledge of organizational structures and functions.
- Excellent verbal and written communication, and interpersonal skills.
- Demonstrated superior problem solving, judgment and critical thinking skills.
- Ability to think strategically and align actions with strategic goals.
- Demonstrated embodiment of MGH core values.
- Advocate for patients, staff and the advancement of professional practice.
- Knowledge of scheduling and staffing principles.
- Experience using scheduling systems and payroll systems
- Demonstrated ability in fair and equitable work practices.
- Demonstrated ability to work and collaborate effectively as a team member.
- Working knowledge of clinical/administrative computer software, as required.
- Demonstrated commitment to ongoing learning and professional development.
- Demonstrated knowledge of all relevant legislation, including the Mental Health Act and PHIPA.
- Good work and attendance record required.
- All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
- All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
- All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.
About Michael Garron Hospital
Nestled in the heart of East Toronto, Michael Garron Hospital (MGH) is a vibrant community teaching hospital serving more than 400,000 people in 22 distinct neighbourhoods. For more than 90 years, MGH has delivered high-quality, patient-centred healthcare services to families along the continuum of care, from welcoming a new life to facing end-of-life.
MGH is a full-service hospital with strong community and research partners. MGH is a proud member of East Toronto Health Partners, the Ontario Health Team serving East Toronto.
In 2010, MGH was the first hospital to make the Great Place to Work Institute's best workplaces in Canada list. More recently, MGH was named one of Greater Toronto's Top Employers for 2023. A benchmark for workplace best practices, this is the sixth consecutive year the hospital has received this recognition.
Social Media Community Guidelines: We welcome discussion on our social media platforms and encourage users to engage in a kind and considerate way.
In order to keep our social media platforms a safe space, we ask users to follow these guidelines: tehn.ca/SocialMedia.