Collision Repair Experts is looking for a Customer Service Representative!

As a Customer Service Representative, you will act as brand ambassador and provide positive brand experience to all customers. The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The Customer Service Representative will be working with the CRE shop, TD, and Enterprise staff to make sure that customers’ needs are met. The CSR is responsible for serving customers in person, via the telephone, email or text.

If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career

A day in the life of a Customer Service Representative at Collision Repair Experts:

• Review client’s vehicles for related and not related damages.

• Complete Walk-Around form and identify not related damages.

• Take photos of all damages, not related damages, and general condition.

• Communicate to client’s, on what to expect through the repair process.

• Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.

• Create and follow up on appointments.

• Prepare Intake and Delivery paperwork.

• Effectively manage front office operations to ensure efficient organization and support of the sales function.

• Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.

• Communicate and interact with clients and insurance staff throughout the different technologies .

• As required, assign the work order to technicians.

• Set convenient appointments with the customers, based on the shop availability.

• Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.

• Take payments for deductibles, customer pay work, etc.

• Keep the BMS up to date to ensure accuracy.

• Import or enter data into the accounting system.

• Provide support to the team by performing various administrative tasks (filing, photocopying, correspondence, etc.

Requirements

• High school diploma or GED required

• Able to effectively communicate both verbally and in writing

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Computer literate, including effective working skills of MS Word, Excel and e-mail

In addition to an excellent work-life balance, Collision Repair Experts offers a host benefits including:

• Inclusive work environment: We encourage you to unlock your potential and contribute meaningfully to our success

• Learning & Development: Learning doesn't stop when you land a job, so we're committed to supporting you by investing in world-class training programs. You can take advantage of our virtual and in-person learning opportunities for your continuous evolution

• Health & Wellness programs

• Medical insurance: For your family and for you

Why join Collision Repair Expert?
Collision Repair Expert is operated collaboratively by Fix Auto and TD Insurance. Fix Auto is part of the Fix Network, one of the world’s largest automotive aftermarket services providers. Celebrating more than 27 years of excellence, each Fix Auto centre is owned and operated locally offering hassle-free care and services that return vehicles to their pre-collision luster and performance. With over 285 locations in Canada and 675 points of service worldwide, Fix Auto is the premier global body shop network. For more information, visit fixauto.com

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Education

Required

• High School Diploma or better