Are you interested in making a difference in the lives of marginalized populations?

The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.

Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.

We have one (1) permanent full-time position located in SE Calgary.

This posting closes on September 1, 2025.

Program Summary

The Calgary Alternative Residential Services (CARS) program assists individuals with developmental disabilities to become more independent through skill acquisition, empowerment and full inclusion in society, thus improving their quality of life. The CARS program focuses on ‘person-centered planning’ – people supporting people – based on the individual’s needs. Through a self-directed process, the individual will be assisted in identifying areas of support that are important to them and will contribute towards their personal goals.

Job Summary

The residential Community Support Coordinator provides leadership, coordination and quality control in the design, delivery and monitoring of Calgary Alternative Residential Services (CARS). The Community Support Coordinator is responsible for:

• Ensuring that program content and delivery processes conform to a high ethical standard, exemplary standards of practice, the Mission, Vision and Mandate of the Agency and the requirements of funding contracts.
• Ensuring models of support are developed and provided for clients utilizing best practices and individualized planning.

Delegation, mentoring, supervising and evaluating the performance of frontline staff and contractors.

Key Responsibilities to:
Client

• Establish respectful and professional boundaries while developing positive working relationships with front line staff and subcontractors;
• Establish and maintain a positive professional working relationship with client guardians and client supports where applicable;
• Respond to a caseload of clients, available to clients in emergencies;
• Develop Individual Support Plans (ISP) that are individualized and based on specific client needs, desires, and goals;
• Recruit and screen to hire the appropriate supports to implement the goals established in that plan, ensuring proper training and personal attributes are identified for the needs of a given client;
• Ensure client preferences are reached to the fullest extent possible.

Collaborate/communicate with family, guardians, and other necessary professionals:

• Support relationships between clients, their support network, and other community members
• Input case notes into CASS database, PEAK
• Research community resources that can help support the client’s current desires and needs
• Maintaining up-to-date, accurate, thorough, and complete financial reporting of any client finances and purchases made on behalf of, or for, the client

Agency/Residential Program CARS

• Provision of leadership, coordination and quality control in the design, delivery and monitoring of residential services
• Ensure program content and delivery processes conform to a high ethical standard, exemplary standards of practice, the Mission, Vision and Mandate of the Agency and the requirements of funding contracts
• Staff is to ensure all documentation is submitted in a timely manner
• Staff is expected to participate in staff meetings for CASS and CARS
• Staff is expected to maintain all mandatory training
• Work closely with PDD
• Prepare individual funding proposal
• Submit ISPs and contracts
• Effective communication with PDD Service Coordinators
• Work closely with the Program Manager/designate and team; Provide regular updates regarding any changes / concerns pertaining to the caseload of clients
• Serve on agency committees as needed
• Manage and coordinate program activities and workshops
• Provide leadership in program planning and development

Support Staff

• Recruitment, hiring, supervision and evaluation of front line staff
• Ensure frontline staff/sub-contractors understand and follow agency policy and CASS standards of client service/employment requirements. Including the following
• HR deadlines for paperwork/requirements and training are met and in personnel files
• HR procedures are followed for required documentation on all contracts
• Timesheets and expense claims are authorized/submitted
• Perform annual evaluations for frontline employees
• Provide support and leadership to front line staff and sub-contractors
• Ensure proper training has been completed for all staff

Culture

• Model and demonstrate CASS values in all interactions with clients, staff, and community
• Demonstrate respect and collaboration with all internal and external stakeholders
• Demonstrate an ability and willingness to give and receive honest, balanced feedback
• Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS Policies and Procedures, Code of Ethics for Rehabilitation Professionals, and other applicable professional bodies
• Embody the core values of CASS

Qualifications and Experience

• Several years of experience in the Human Services field
• Supervisory experience
• Strong interpersonal skills
• Ability to work under pressure
• Competency in report writing
• Ability to work both independently and as a team member
• Strong organizational and time management skills
• Ability to maintain confidentiality
• Strong verbal and written communications
• Ability to approach situations with positivity
• Ability to adapt communication styles including active listening
• Demonstrates strong organizational, time management, managerial, and leadership skills
• Ability to be flexible and patient
• Confident, creative, critical thinker
• Knowledge of disability support sector and community resources
• Strong task prioritization and multi-tasking skills
• Experience working with Not-For-Profit organizations is an asset
• Knowledge in supporting adults with developmental disabilities preferred
• Direct Reports: Frontline employees and sub-contractors
• Expertise in Microsoft Office software, including: Excel, PowerPoint, and Word

Required Education

• Degree or diploma in a Human Services related discipline

Other Required Skills

• A current Basic First Aid/Emergency First Aid certification that includes CPR/AED
• A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS
• A vehicle and valid driver's license are preferred

Referral Program

If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program!

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

No phone calls please.