Manager, Client Services
Top Benefits
About the role
Job Description
Manager Client Services
Location: Montreal (Quebec), Canada (Hybrid)
In this position, you’ll be based in the Montreal office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Your working hours will be 37.5 hours a week, Monday to Friday with working hours typically from 9 am to 5 pm. Find out more about our culture of flexible working at computershare.com/flex.
We give you a world of potential
Computershare Investor Services is the division within Computershare responsible for providing Transfer Agent & Registrar Services to clients.
A role you will love
The Manager role provides leadership and support to a team of Relationship Managers and Associate Relationship Managers with responsibility for managing team performance in delivery of services to client portfolios, within the operational requirements of the business.
Reporting to the General Manager, Issuer Services, the Manager role is expected to work collaboratively across business units throughout the organization to support the team in delivery of registry product and service solutions to clients.=
Other Key Duties And Responsibilities Are As Follows
Provide leadership and guidance to the client management team (Relationship Managers and Associate Relationship Managers), ensuring service levels are consistently met and strong client satisfaction is maintained. Drive a high-performance team culture by fostering collaboration, accountability, ethical behavior, and continuous development through coaching, performance reviews, and talent hiring. Own and deliver on financial objectives for the account portfolio, including revenue growth, profitability, client retention, and effective management of accounts receivable. Act as the escalation point for client issues, ensuring concerns are resolved in a timely and effective manner while minimizing risk to the organization. Build strong relationships across internal business units and with external stakeholders, while representing the organization in industry events and contributing to strategic initiatives and projects.
What will you bring to the role?
Strong Functional Expertise
A broad knowledge base across technical, industry, product, and client domains, with proven experience in a corporate client-facing role. Ability to quickly build expertise through training, collaboration, and leadership guidance.
Business Acumen
Solid understanding of how cross-functional teams collaborate to achieve organizational goals, along with in-depth knowledge of products and services to support client relationship growth and retention.
Leadership Capability
Demonstrated ability to lead and develop team members while fostering strong internal and external relationships. Experience contributing to client-driven initiatives and continuous improvement projects.
Analytical Problem-Solving
Strong attention to detail with the ability to evaluate complex situations and apply sound judgment to identify and implement effective solutions aligned with business policies and procedures.
Client Impact Focus
A commitment to delivering high-quality service that positively impacts client relationships and strengthens the organization’s reputation within the industry.
Excellent Interpersonal Skills
Ability to communicate clearly and effectively – [MD1] both verbally and in writing – across a range of audiences. Skilled in handling sensitive situations with tact and professionalism, while managing both simple and complex client interactions.
Qualifications And Experience
Bachelor’s degree (or equivalent experience) with 5+ years managing corporate client portfolios (preferably in financial, securities, insurance, or legal industries) Strong relationship-building and stakeholder management skills Bilingual proficiency in English and French Prior team management experience in a collaborative environment (preferred)
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. Visit computershare.com/CanadaBenefits for details.
And more. Ours is a welcoming and close-knit community, with
experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
About Us
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About The Team
Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
Not the right fit? Search for Manager, Client Services jobs in Montreal, Quebec, Canada
About Computershare
Welcome to a world of potential
Computershare can genuinely be considered an Australian success story. From modest beginnings in 1978, we have become the recognised global leader in our field, employing over 12,000 people in around 90 offices worldwide.
Our success can be attributed to many factors, not least of which is our ability to attract and retain high calibre employees. With a strong focus on delivering certainty, ingenuity and advantage to our clients, we promote an entrepreneurial spirit and an enterprise-wide commitment to service excellence.
Our diverse portfolio of services and products across our entire group of companies, offers the opportunity to expand your skills, experience and responsibilities across a range of industries both locally and internationally. Opening up a world of potential for you.
If you are looking for that first step or next step in your career, we encourage you to visit careers.computershare.com, or please explore the rest of this site for more information about our business, culture and values.
Similar Jobs
Manager, Client Services
Top Benefits
About the role
Job Description
Manager Client Services
Location: Montreal (Quebec), Canada (Hybrid)
In this position, you’ll be based in the Montreal office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Your working hours will be 37.5 hours a week, Monday to Friday with working hours typically from 9 am to 5 pm. Find out more about our culture of flexible working at computershare.com/flex.
We give you a world of potential
Computershare Investor Services is the division within Computershare responsible for providing Transfer Agent & Registrar Services to clients.
A role you will love
The Manager role provides leadership and support to a team of Relationship Managers and Associate Relationship Managers with responsibility for managing team performance in delivery of services to client portfolios, within the operational requirements of the business.
Reporting to the General Manager, Issuer Services, the Manager role is expected to work collaboratively across business units throughout the organization to support the team in delivery of registry product and service solutions to clients.=
Other Key Duties And Responsibilities Are As Follows
Provide leadership and guidance to the client management team (Relationship Managers and Associate Relationship Managers), ensuring service levels are consistently met and strong client satisfaction is maintained. Drive a high-performance team culture by fostering collaboration, accountability, ethical behavior, and continuous development through coaching, performance reviews, and talent hiring. Own and deliver on financial objectives for the account portfolio, including revenue growth, profitability, client retention, and effective management of accounts receivable. Act as the escalation point for client issues, ensuring concerns are resolved in a timely and effective manner while minimizing risk to the organization. Build strong relationships across internal business units and with external stakeholders, while representing the organization in industry events and contributing to strategic initiatives and projects.
What will you bring to the role?
Strong Functional Expertise
A broad knowledge base across technical, industry, product, and client domains, with proven experience in a corporate client-facing role. Ability to quickly build expertise through training, collaboration, and leadership guidance.
Business Acumen
Solid understanding of how cross-functional teams collaborate to achieve organizational goals, along with in-depth knowledge of products and services to support client relationship growth and retention.
Leadership Capability
Demonstrated ability to lead and develop team members while fostering strong internal and external relationships. Experience contributing to client-driven initiatives and continuous improvement projects.
Analytical Problem-Solving
Strong attention to detail with the ability to evaluate complex situations and apply sound judgment to identify and implement effective solutions aligned with business policies and procedures.
Client Impact Focus
A commitment to delivering high-quality service that positively impacts client relationships and strengthens the organization’s reputation within the industry.
Excellent Interpersonal Skills
Ability to communicate clearly and effectively – [MD1] both verbally and in writing – across a range of audiences. Skilled in handling sensitive situations with tact and professionalism, while managing both simple and complex client interactions.
Qualifications And Experience
Bachelor’s degree (or equivalent experience) with 5+ years managing corporate client portfolios (preferably in financial, securities, insurance, or legal industries) Strong relationship-building and stakeholder management skills Bilingual proficiency in English and French Prior team management experience in a collaborative environment (preferred)
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. Visit computershare.com/CanadaBenefits for details.
And more. Ours is a welcoming and close-knit community, with
experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
About Us
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
About The Team
Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
Not the right fit? Search for Manager, Client Services jobs in Montreal, Quebec, Canada
About Computershare
Welcome to a world of potential
Computershare can genuinely be considered an Australian success story. From modest beginnings in 1978, we have become the recognised global leader in our field, employing over 12,000 people in around 90 offices worldwide.
Our success can be attributed to many factors, not least of which is our ability to attract and retain high calibre employees. With a strong focus on delivering certainty, ingenuity and advantage to our clients, we promote an entrepreneurial spirit and an enterprise-wide commitment to service excellence.
Our diverse portfolio of services and products across our entire group of companies, offers the opportunity to expand your skills, experience and responsibilities across a range of industries both locally and internationally. Opening up a world of potential for you.
If you are looking for that first step or next step in your career, we encourage you to visit careers.computershare.com, or please explore the rest of this site for more information about our business, culture and values.