At GoldCare, we're on a mission to make healthcare smoother and smarter- delivering cutting-edge information management software that empowers clinics, and providers to focus less on paperwork and more on people. For decades, our solutions have been the go-to for healthcare professionals who value precision, efficiency, and simplicity. As a proud division of Constellation Software (csisoftware.com), we're backed by the innovation, stability, and expansive reach of a market-leading global software provider. Join a team that is passionate about transforming healthcare behind the scenes, where your work counts, your voice is and you are ready make meaningful impact. If you are sprinkle of fun into your career, GoldCare is the place to start- and thrive. Learn more about GoldCare at: About the Role The Customer Experience Specialist is responsible for analyzing customer feedback, behavior, and experience metrics to identify trends, pain points, and opportunities for improvement. This role partners cross functionally to translate customer insights into actionable recommendations that improve customer satisfaction, retention, and overall experience. Some of the Tasks Collect and analyze customer feedback, survey data, and experience metrics Identify trends and gaps across the customer journey and recommend improvements Create dashboards, reports, and presentations to share insights with stakeholders Partner with Product, Marketing, and Support to implement customer experience initiatives Monitor CX metrics and assess the effectiveness of changes over time About you Bachelor's degree or equivalent experience 3 to 7 years experience in CX, analytics, or a related field Strong analytical, communication, and stakeholder management skills What's important to us Make long term investments In people, technology, and customers. What goes around comes around and when possible, we try to pay it forward. Growth through learning Learning is the key to success. We encourage employees to share their expertise and best practices with their peers. That way, we all grow together. Autonomy Our staff operate independently in a decentralized structure. Whenever possible, we provide the independence required to drive growth and success. Trust comes first We believe in full transparency and ongoing communication; if there is a problem, we try to work collaboratively on solutions We may use AI‑enabled tools to assist in screening, assessing or selecting applicants for this role. These tools do not replace human judgment; recruiters and hiring managers review all results. Salary Range (Ontario & BC Only): The estimated base salary range for this role is CAD$49,500.00 - CAD$60,500.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations. We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law. Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com. #GoldCare Perseus, an operating group of Constellation Software Inc., acquires independently managed software companies around the world. It provides them with the strategic guidance and financial security they need to become leaders within their respective markets. Perseus Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. "We seek out vertical market software businesses where motivated small teams composed of good people, can produce superior results in tiny markets. What we offer our business unit managers is autonomy, an environment that supports them in mastering vertical market software management skills, and the chance to build an enduring and competent team in a ‘human-scale’ business" Mark Leonard President, Constellation Software Inc. Be wary of any Perseus Group job posting that is not also listed on this site. If you have any doubt as to the authenticity of a particular job posting, please contact our Perseus HR team at perseus_hr@constellationhbs.com