Life Insurance Policy Administrator
Top Benefits
About the role
Life Insurance Policy Administrator (Hybrid)
Hub Financial - Vancouver, BC
Hub Financial, a division of HUB International, is one of Canada’s largest independent Managing General Agencies (MGA). Specializing in life insurance, investments, and wealth management, we provide independent financial advisors with a wide range of products, resources, and tools to help their business succeed. Our services include access to top-tier insurance solutions, cutting-edge technology platforms, and operational support all designed to streamline business processes and improve client outcomes. At Hub Financial we empower independent advisors to grow their practices, enhance their client service, and deliver comprehensive financial solutions.
About The Role
As a Life Insurance Policy Administrator, you’ll focus on inforce services — supporting active life insurance policies that have already been issued and are in effect. Your role is to assist advisors and policyholders with their servicing needs throughout the life of these policies.
We’re looking for someone who truly understands customer service and thrives in a fast-paced, team-oriented environment. You’ll be the key connection between our Life Insurance Advisors and the carriers we partner with, delivering seamless support and ensuring an exceptional customer experience. In this role, you’ll build lasting relationships, solve problems with confidence, and help make the complex world of life insurance feel simple for our advisors and clients.
What You’ll Do
- Act as the primary link between policyholders, advisors, and insurance carriers, ensuring clear communication and smooth issue resolution
- Manage a wide range of service requests throughout the entire lifecycle of a life insurance policy
- Develop and maintain strong knowledge of inforce processes across multiple insurance carriers
- Provide reliable administrative support and guidance, using sound judgment to resolve issues efficiently
- Provide responsive support to advisors via phone and email, delivering timely solutions and clear communication
- Accurately process policy changes such as beneficiary updates, ownership changes, and payment adjustments
- Collaborate with internal teams to streamline processes and contribute to continuous improvements in service delivery
Based in Vancouver is preferred; candidates located elsewhere in Canada must be able to work core Pacific Time office hours
What You’ll Need for Success
- A positive, service-oriented mindset with a genuine desire to help others, paired with curiosity and reliability
- Clear, confident communication skills — both written and verbal — to engage effectively with advisors, carriers, and colleagues
- Strong problem-solving ability with the judgment to identify issues, analyze options, and recommend the best solutions
- Previous experience in the life insurance industry experience (inforce or advisor support) is an asset
- Proficiency with MS Office Suite and comfort using online meeting platforms (Teams, Zoom, etc.)
What’s in it for you?
Your well-being is our priority, and we back this up with a wealth of benefits:
- Competitive Compensation: Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.
- Work-Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.
- Tailored Benefits: Access a personalized benefits package, including company-matched RRSPs, designed to meet your unique needs.
- Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues—everything you need to support your growth and excel in your career.
- Exclusive Perks: Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.
At HUB, we believe that diversity drives innovation, equity fosters opportunity, and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued, respected, and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment, we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.
Compensation
The expected salary range for this position is $40,000 to $45,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.
HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
Why Choose HUB?
When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit - About Us - HUB International
About HUB International
Headquartered in Chicago, Illinois, Hub International Limited is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.
We’re not just an insurance broker, we’re a team of passionate professionals dedicated to innovation, excellence, and empowering our clients and communities through personalized support and expertise.
If you’re interested in learning how you can grow your career at HUB, visit our Careers Page to explore our opportunities.
HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodations at any stage of the interview process, please let us know, and we will work with you to ensure a fair and equitable experience.
#LI-hybrid
#LI-EM
Department Office Administration & ClericalRequired Experience: 1-2 years of relevant experienceRequired Travel: No Travel Required
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
About HUB International
Hi, we’re HUB.
We advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy.
So you’re ready for tomorrow.
About Hub International Headquartered in Chicago, Illinois, Hub International Limited (Hub) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, Hub’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.
Life Insurance Policy Administrator
Top Benefits
About the role
Life Insurance Policy Administrator (Hybrid)
Hub Financial - Vancouver, BC
Hub Financial, a division of HUB International, is one of Canada’s largest independent Managing General Agencies (MGA). Specializing in life insurance, investments, and wealth management, we provide independent financial advisors with a wide range of products, resources, and tools to help their business succeed. Our services include access to top-tier insurance solutions, cutting-edge technology platforms, and operational support all designed to streamline business processes and improve client outcomes. At Hub Financial we empower independent advisors to grow their practices, enhance their client service, and deliver comprehensive financial solutions.
About The Role
As a Life Insurance Policy Administrator, you’ll focus on inforce services — supporting active life insurance policies that have already been issued and are in effect. Your role is to assist advisors and policyholders with their servicing needs throughout the life of these policies.
We’re looking for someone who truly understands customer service and thrives in a fast-paced, team-oriented environment. You’ll be the key connection between our Life Insurance Advisors and the carriers we partner with, delivering seamless support and ensuring an exceptional customer experience. In this role, you’ll build lasting relationships, solve problems with confidence, and help make the complex world of life insurance feel simple for our advisors and clients.
What You’ll Do
- Act as the primary link between policyholders, advisors, and insurance carriers, ensuring clear communication and smooth issue resolution
- Manage a wide range of service requests throughout the entire lifecycle of a life insurance policy
- Develop and maintain strong knowledge of inforce processes across multiple insurance carriers
- Provide reliable administrative support and guidance, using sound judgment to resolve issues efficiently
- Provide responsive support to advisors via phone and email, delivering timely solutions and clear communication
- Accurately process policy changes such as beneficiary updates, ownership changes, and payment adjustments
- Collaborate with internal teams to streamline processes and contribute to continuous improvements in service delivery
Based in Vancouver is preferred; candidates located elsewhere in Canada must be able to work core Pacific Time office hours
What You’ll Need for Success
- A positive, service-oriented mindset with a genuine desire to help others, paired with curiosity and reliability
- Clear, confident communication skills — both written and verbal — to engage effectively with advisors, carriers, and colleagues
- Strong problem-solving ability with the judgment to identify issues, analyze options, and recommend the best solutions
- Previous experience in the life insurance industry experience (inforce or advisor support) is an asset
- Proficiency with MS Office Suite and comfort using online meeting platforms (Teams, Zoom, etc.)
What’s in it for you?
Your well-being is our priority, and we back this up with a wealth of benefits:
- Competitive Compensation: Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings.
- Work-Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.
- Tailored Benefits: Access a personalized benefits package, including company-matched RRSPs, designed to meet your unique needs.
- Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues—everything you need to support your growth and excel in your career.
- Exclusive Perks: Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance.
At HUB, we believe that diversity drives innovation, equity fosters opportunity, and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued, respected, and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment, we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.
Compensation
The expected salary range for this position is $40,000 to $45,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.
HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
Why Choose HUB?
When you choose HUB, you're choosing a competitive, exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. To read more about HUB, please visit - About Us - HUB International
About HUB International
Headquartered in Chicago, Illinois, Hub International Limited is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 19,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.
We’re not just an insurance broker, we’re a team of passionate professionals dedicated to innovation, excellence, and empowering our clients and communities through personalized support and expertise.
If you’re interested in learning how you can grow your career at HUB, visit our Careers Page to explore our opportunities.
HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodations at any stage of the interview process, please let us know, and we will work with you to ensure a fair and equitable experience.
#LI-hybrid
#LI-EM
Department Office Administration & ClericalRequired Experience: 1-2 years of relevant experienceRequired Travel: No Travel Required
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
About HUB International
Hi, we’re HUB.
We advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy.
So you’re ready for tomorrow.
About Hub International Headquartered in Chicago, Illinois, Hub International Limited (Hub) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, Hub’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.