The SAP Platform Service Manager is accountable for the end-to-end service ownership, operational stability, and strategic direction of PwC Canada’s SAP platform landscape. Reporting to the BE AOSS Team Lead, this role acts as the primary subject matter expert and single point of accountability for SAP platform services, ensuring they are secure, compliant, resilient, and aligned to firm and business goals. The platform manager is the key liaison between operations and key stakeholder groups such as Finance and Global SAP product managers, and external service providers. Responsibilities span platform governance, service performance management, supplier oversight, and roadmap execution, with a strong focus on regulatory compliance, risk management, and continuous service improvement. The platform service manager leads complex initiatives and operational decision making, provides direction to global and third-party teams through matrix leadership, and ensures the SAP platform consistently delivers value, reliability, and compliance in a complex enterprise environment.

The Opportunity As an SAP Platform Service Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:

• Serve as the accountable service owner and representative for PwC Canada’s SAP platform
• Lead platform governance, managing access controls, risk, and compliance with firm policies
• Develop and execute SAP Platform roadmaps, aligning with business and global strategy
• Oversee daily platform operations to ensure high availability, stability, and performance
• Drive continuous improvement by analyzing trends, monitoring SLAs, and enhancing service quality
• Provide operational oversight of external service providers and coordinate with global SAP teams
• Lead major incident management, including escalations, communications, and post-incident reviews
• Ensure effective change, release, and transition management for production support
• Oversee multiple initiatives, ensuring delivery meets scope, timelines, and quality standards
• Identify risks and improvement opportunities, escalating themes to leadership and key stakeholders

What You’ll Bring: Your skills, knowledge, and experiences are what set you apart. Here’s what we look for:

• Bachelor’s degree or equivalent in Computer Science, Business Management, Service Delivery, or a related field
• ITIL Foundations certification and knowledge of ITIL processes (Incident, Change & Problem Management, Transition)
• Proven background managing enterprise-wide systems and supporting/managing SAP applications in complex environments
• Ability to configure and customize SAP to meet diverse business requirements, including integration with other modules
• Expertise SAP platform, specifically with service projects (customer projects), internal projects, billing, FI/CO which includes General ledger, Accounts payable, Accounts Receivables, Fixed Assets, Bank Communication Management (BCM), Treasury and cash clearing, Data Sphere and Data Mesh
• Understanding of SAP configuration and customization options, with the ability to consult and advise on how the system can meet diverse business requirements—including integration with other modules—while partnering with global teams and business stakeholders. Hands-on configuration is not required as we are seeking expertise in guiding and advising rather than direct technical implementation
• Project leadership in planning, managing, and executing large-scale technology initiatives
• Strong analytical, organizational, communication, and interpersonal skills with a collaborative leadership style
• Strategic mindset with the ability to align technology solutions with business objectives and drive continuous improvement
• Track record in stakeholder management, negotiation, conflict resolution, and mentoring team members
• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $137,600 - $187,600. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html). 708721WD