Field Service Manager
Top Benefits
About the role
Title: Field Service Manager Location: 📍 Thunder Bay, ON Job type: Full time permanent role
We are seeking an experienced Field Service Manager to lead a team of skilled technicians supporting mining/ construction and heavy equipment operations across Northwestern Ontario and Manitoba. This is an excellent opportunity for a hands-on leader with a strong technical background and proven experience managing field service teams in the mining, construction, or heavy equipment industries.
Responsibilities: Manage, coach, train and lead employees in a fashion that is consistent with our company culture and management philosophy. Effectively manage a regional team of service technicians including remote technicians and remote work sites all while promoting health a safety as a top priority. Prepare and participate in customer review meetings and service team review meetings. Build customer relations in the designated region. Develop and implement a detailed training plan for new and existing employees. Manage the daily workload of the service team. Provide quotes to our customers for potential work to be performed by the service team. Work cooperatively with all departments in a spirit of teamwork to address problem areas and stimulate service sales. Manage assets in the best interest of the company, the assets entrusted to the department, which may include but is not limited to, vehicles, tools, computers, and phones. Maintain a current list of assets supplied to each member of the team. Foster practices within the company that are consistent with its values and beliefs. Share knowledge with colleagues. Actively work to raise the competence level of the service group. Create a yearly service variance budget to be followed and maintained throughout the year. Including leasing of company vehicles, purchase of Laptops and mobile phones etc. Conduct annual employee reviews for both performance and development. Promote the service growth for the designated region. Manage work orders. Actively contribute to Safety, Health, Environmental, and Quality Performance. Maintain and improve safety, health, environmental, and quality standards within the organization. Endorse, manage and build Sustainable Operations. Play a crucial role in driving sustainable practices, with a focus on achieving an injury-free workplace and reducing CO2 emissions Travel is required.
Skills and Abilities: Excellent technical product knowledge. Good understanding of the sales and cost budgets, tracking of monthly results, cost control. Good written and computer-based skills, (quotations, reports, meeting minutes, summaries). Excellent verbal and written communication and interaction skills. Fluent in English (required) and proficient in the French language is an asset. Education & Experience: Minimum of five (5) years of practical experience working in the mining / heavy equipment industry in a supervisory role. A good working knowledge of Microsoft Office and Microsoft Exchange, as well as the ability to promptly learn new software and computer systems.
What We Offer: Competitive base salary Annual performance bonus Company vehicle and fuel card Comprehensive health and dental benefits Retirement savings and pension programs Long-term career growth with an industry-leading organization
Not the right fit? Search for Field Service Manager jobs in Thunder Bay, Ontario, Canada
About TalentMatch LLC
Headquartered in Denver, Colorado – with more than a decade of proven success – TalentMatch delivers strategic recruitment and partnered staffing solutions across the U.S. and Canada.
We work seamlessly alongside internal talent teams, stepping in on hard-to-fill roles and mission-critical searches where extra horsepower makes all the difference. From direct hire and executive search to contingent staffing and subscription-based recruitment models, we build flexible hiring solutions tailored to your people needs and your budget.
What sets us apart? We recruit across every sector and every level within our partner organizations — from Business Development and C-suite leadership to field operations and everything in between. As true storytellers, we dive deep into your history, culture, and growth vision to champion your brand and attract the talent who belongs with you.
With a rigorous, people-first selection process, we present only those candidates who demonstrate the right skills, drive, and cultural fit — so your team grows stronger with every hire.
TalentMatch USA – Denver, Colorado TalentMatch North – Ottawa, Canada Talent Matched. Teams Elevated
Sectors We Serve
- Oil & Gas
- Mining & Construction
- Engineering & Automation
- Information Technology
- Healthcare & Non-profit
- Entity Protectors (Accounting & Legal)
TalentMatch is your full-service recruitment partner — delivering strategic hiring support, industry-spanning expertise, and a commitment to matching great talent with great teams across North America.
Similar Jobs
Field Service Manager
Top Benefits
About the role
Title: Field Service Manager Location: 📍 Thunder Bay, ON Job type: Full time permanent role
We are seeking an experienced Field Service Manager to lead a team of skilled technicians supporting mining/ construction and heavy equipment operations across Northwestern Ontario and Manitoba. This is an excellent opportunity for a hands-on leader with a strong technical background and proven experience managing field service teams in the mining, construction, or heavy equipment industries.
Responsibilities: Manage, coach, train and lead employees in a fashion that is consistent with our company culture and management philosophy. Effectively manage a regional team of service technicians including remote technicians and remote work sites all while promoting health a safety as a top priority. Prepare and participate in customer review meetings and service team review meetings. Build customer relations in the designated region. Develop and implement a detailed training plan for new and existing employees. Manage the daily workload of the service team. Provide quotes to our customers for potential work to be performed by the service team. Work cooperatively with all departments in a spirit of teamwork to address problem areas and stimulate service sales. Manage assets in the best interest of the company, the assets entrusted to the department, which may include but is not limited to, vehicles, tools, computers, and phones. Maintain a current list of assets supplied to each member of the team. Foster practices within the company that are consistent with its values and beliefs. Share knowledge with colleagues. Actively work to raise the competence level of the service group. Create a yearly service variance budget to be followed and maintained throughout the year. Including leasing of company vehicles, purchase of Laptops and mobile phones etc. Conduct annual employee reviews for both performance and development. Promote the service growth for the designated region. Manage work orders. Actively contribute to Safety, Health, Environmental, and Quality Performance. Maintain and improve safety, health, environmental, and quality standards within the organization. Endorse, manage and build Sustainable Operations. Play a crucial role in driving sustainable practices, with a focus on achieving an injury-free workplace and reducing CO2 emissions Travel is required.
Skills and Abilities: Excellent technical product knowledge. Good understanding of the sales and cost budgets, tracking of monthly results, cost control. Good written and computer-based skills, (quotations, reports, meeting minutes, summaries). Excellent verbal and written communication and interaction skills. Fluent in English (required) and proficient in the French language is an asset. Education & Experience: Minimum of five (5) years of practical experience working in the mining / heavy equipment industry in a supervisory role. A good working knowledge of Microsoft Office and Microsoft Exchange, as well as the ability to promptly learn new software and computer systems.
What We Offer: Competitive base salary Annual performance bonus Company vehicle and fuel card Comprehensive health and dental benefits Retirement savings and pension programs Long-term career growth with an industry-leading organization
Not the right fit? Search for Field Service Manager jobs in Thunder Bay, Ontario, Canada
About TalentMatch LLC
Headquartered in Denver, Colorado – with more than a decade of proven success – TalentMatch delivers strategic recruitment and partnered staffing solutions across the U.S. and Canada.
We work seamlessly alongside internal talent teams, stepping in on hard-to-fill roles and mission-critical searches where extra horsepower makes all the difference. From direct hire and executive search to contingent staffing and subscription-based recruitment models, we build flexible hiring solutions tailored to your people needs and your budget.
What sets us apart? We recruit across every sector and every level within our partner organizations — from Business Development and C-suite leadership to field operations and everything in between. As true storytellers, we dive deep into your history, culture, and growth vision to champion your brand and attract the talent who belongs with you.
With a rigorous, people-first selection process, we present only those candidates who demonstrate the right skills, drive, and cultural fit — so your team grows stronger with every hire.
TalentMatch USA – Denver, Colorado TalentMatch North – Ottawa, Canada Talent Matched. Teams Elevated
Sectors We Serve
- Oil & Gas
- Mining & Construction
- Engineering & Automation
- Information Technology
- Healthcare & Non-profit
- Entity Protectors (Accounting & Legal)
TalentMatch is your full-service recruitment partner — delivering strategic hiring support, industry-spanning expertise, and a commitment to matching great talent with great teams across North America.