Administrative Support III - Booking Clerk
About the role
Your Opportunity:
Reporting to the Nutrition Services Manager Central Zone, the Booking Clerk is responsible for supporting the Nutrition Services Outpatient Departments. Primary responsibilities include redirecting or accepting referrals using an algorithm to ensure accurate and complete work; contacting dietitians and care providers regarding referred patients as necessary; contacting outpatient clients and booking into individual appointments or classes; completing clinical data entry into Connect Care as required and managing the department work queues. The booking clerks will provide coverage for each other as required.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Classification: Administrative Support III
- Union: AUPE GSS
- Unit and Program: Ambulatory Booking Office
- Primary Location: Red Deer Regional Hospital
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.40
- Posting End Date: 21-AUG-2025
- Employee Class: Regular Part Time
- Date Available: 06-OCT-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 4
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $23.53
- Maximum Salary: $28.60
- Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Connect Care booking/scheduling experience. Previous experience with customer service focus in health care setting, self-directed learning, and strong interpersonal skills. Effective problem solver, strong collaboration and team skills, ability to multitask, and exceptional organizational and telephone etiquette skills. Proven ability to attend work regularly. Satisfactory criminal reference check is required.
Preferred Qualifications:
MOA and/or Unit Clerk program including a practicum placement within a healthcare setting. 1 year experience providing administrative support in an ambulatory healthcare setting and booking/scheduling appointments in Connect Care.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
About Alberta Health Services
Alberta Health Services (AHS) is Canada’s first and largest province wide, fully-integrated health system, responsible for delivering health services to the over four million people living in Alberta.
Our skilled and dedicated professionals, support staff and physicians come from numerous disciplines, from all walks of life, and from all corners of the world.
Our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans.
Our five values – compassion, accountability, respect, excellence and safety – are at the heart of everything that we do.
Administrative Support III - Booking Clerk
About the role
Your Opportunity:
Reporting to the Nutrition Services Manager Central Zone, the Booking Clerk is responsible for supporting the Nutrition Services Outpatient Departments. Primary responsibilities include redirecting or accepting referrals using an algorithm to ensure accurate and complete work; contacting dietitians and care providers regarding referred patients as necessary; contacting outpatient clients and booking into individual appointments or classes; completing clinical data entry into Connect Care as required and managing the department work queues. The booking clerks will provide coverage for each other as required.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Classification: Administrative Support III
- Union: AUPE GSS
- Unit and Program: Ambulatory Booking Office
- Primary Location: Red Deer Regional Hospital
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.40
- Posting End Date: 21-AUG-2025
- Employee Class: Regular Part Time
- Date Available: 06-OCT-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 4
- Shift Pattern: Days
- Days Off: Saturday/Sunday
- Minimum Salary: $23.53
- Maximum Salary: $28.60
- Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Connect Care booking/scheduling experience. Previous experience with customer service focus in health care setting, self-directed learning, and strong interpersonal skills. Effective problem solver, strong collaboration and team skills, ability to multitask, and exceptional organizational and telephone etiquette skills. Proven ability to attend work regularly. Satisfactory criminal reference check is required.
Preferred Qualifications:
MOA and/or Unit Clerk program including a practicum placement within a healthcare setting. 1 year experience providing administrative support in an ambulatory healthcare setting and booking/scheduling appointments in Connect Care.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
About Alberta Health Services
Alberta Health Services (AHS) is Canada’s first and largest province wide, fully-integrated health system, responsible for delivering health services to the over four million people living in Alberta.
Our skilled and dedicated professionals, support staff and physicians come from numerous disciplines, from all walks of life, and from all corners of the world.
Our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans.
Our five values – compassion, accountability, respect, excellence and safety – are at the heart of everything that we do.