ABOUT US: BEST - For a Cleaner Worldis a leader in providing premier services in both custodial and maintenance services, to a prestigious and loyal client base. Our Purpose is to create a positive impact on people’s lives. Recently recognized by the Deloitte Group as one ofCanada’s Best Managed Companies– Platinum Standard, and by Waterstone Human Capital as one ofCanada’s 10 Most Admired Corporate Cultures, we pride ourselves on distinction.
When you join the BEST team, you’ll enjoy:

• Competitive hourly pay rates that are always above provincial minimum wage
• An excellent company culture, with access to educational grants and regular team events and celebrations
• Employee recognition and appreciation programs, like our BEST Guusto program, which rewards employees that go above and beyond with prizes
• Opportunities for career advancement, on-the-job training, and upskilling within a quickly growing company

**Job Location:**Coquitlam, BC
Salary Range:$55,000-$65,000/year

Job Overview: The Accounts Receivable and Billing Specialist is responsible for ensuring customer billings are accurate, complete, and issued on time, while supporting strong collections discipline and the integrity of the invoice-to-cash cycle. Working closely with the Finance Manager / Controller, operations teams, and customers, the incumbent will maintain recurring billing schedules, coordinate extra billings, follow up overdue accounts, resolve billing queries, and support month-end accounts receivable close procedures. The role also supports revenue integrity, disciplined receivables management, and consistent customer communication to promote timely cash collection. The ideal candidate will demonstrate strong attention to detail, a high standard of professionalism in customer communication, and the ability to identify opportunities to strengthen process consistency, internal controls, and billing accuracy as the business continues to grow.

**Reporting Structure:**The AR & AP Team Member reports directly to the Accounting Manager.

Duties & Responsibilities:

• Maintain accurate and timely recurring billing schedules for contracted customer accounts;

• Prepare and issue monthly invoices in accordance with customer contracts, approved pricing, service scope, and billing terms;

• Coordinate and process extra billings, ensuring all variable charges are supported, approved, and captured in the correct billing period;

• Work closely with operations and site leadership to confirm billing inputs, contract changes, service adjustments, and supporting documentation where required;

• Review invoices before release to identify omissions, pricing discrepancies, coding errors, tax issues, or other inconsistencies;

• Ensure invoices comply with applicable tax requirements and customer-specific documentation standards;

• Monitor the accounts receivable ledger, maintain accurate customer account records, and ensure receipts are applied correctly and promptly;

• Prepare customer statements, follow up overdue balances, and maintain professional and consistent collection contact with customers;

• Investigate and resolve billing disputes, unapplied cash, short payments, credits, and other customer account discrepancies in a timely manner;

• Prepare regular AR ageing and collections reporting for review by the Finance Manager / Controller, highlighting overdue balances, disputes, and emerging collection risks;

• Monitor customer payment behaviour and collection trends, highlighting deterioration, recurring delays, and potential collection risks to the Finance Manager / Controller;

• Contribute to the reduction of outstanding receivables and improvement of overall cash collection performance;

• Support month-end close by ensuring customer billings are complete, receivable balances are accurate, and any earned but unbilled items or required adjustments are brought forward on time;

• Maintain accurate customer master data within Microsoft Dynamics 365 Business Central, including billing terms, invoice contacts, pricing changes, and other relevant account details;

• Assist with audit requests, reconciliations, and internal reporting requirements related to revenue, billing, and receivables;

• Assist with maintaining documented billing and accounts receivable procedures and support adherence to internal controls across invoicing, collections, and customer account maintenance;

• Support ongoing improvements to ERP processes, billing workflows, and receivables reporting;

• Identify opportunities to improve billing workflows, reduce manual effort, and strengthen controls over billing and collections;

• Provide backup support to other finance processes during peak periods or staff absences, as directed;

• Other duties as required.

Skills Required:

• Excellent communication skills, written and verbal, with the ability to deal professionally with customers and internal stakeholders;

• Strong organizational and time management skills, with the ability to manage recurring deadlines and competing priorities;

• High level of accuracy and attention to detail, particularly in billing, customer account maintenance, and collections follow-up;

• Proficient with MS Office, including Word, Outlook, and strong Excel capability;

• Ability to work independently while also collaborating effectively with finance and operations teams;

• Confidence in identifying process gaps and helping improve billing and receivables procedures in a growing business environment.

Education & Experience:

• Post-secondary education in accounting, finance, business administration, or a related discipline;
• Minimum 3 years experience in accounts receivable, customer billing, invoicing, or related finance roles;
• Experience managing recurring billings, extra billings, collections, and customer account reconciliations;
• Experience working with ERP systems; Microsoft Dynamics 365 Business Central experience would be considered an asset;
• Experience in service-based, contract-driven, or multi-site environments would be considered an asset;
• Acceptable security and criminal record check.

BEST is committed to creating a diverse, equitable, and inclusive workplace. We support the hiring of visible minorities, women, members of the LGBTQ2S+ community, and veterans. We are an equal opportunity employer with the interests of fairness and equality. We will take the necessary measures to ensure that all applicants have equal access to Best Service Pros job opportunities.

Click to apply today!

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