Company: CLIC
Department: Group Benefits
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Group Benefits team is a leader in our target markets through service excellence and innovative technology and products. Influenced by our co-operative values, our team of experts work collaboratively with clients to deliver solutions that meet their business needs.

The Senior Premium Administrator is responsible for providing efficient and responsive service to customers and our internal business partners who contact the Billing Service Centre on a wide variety of functions/questions related to Cooperators Group Benefits products and services. They are responsible for management and expertise on all functions of Group Benefit commissions. Responsible for administration of the Administrative Services Only (ASO), Health Spending Account (HSA) products, administration of Advisors and MGAs including setup, payments, reconciliation, and advisor servicing; payment of service provider payments; account and commission reconciliations; TPA claim reimbursements and numerous other financial-related duties.

How you will create impact:

• Initiating new agent setup or revisions; correspond with group departments for all applicable setup information; Review commission schedule for completeness and ensure correct advisor information is noted in Compass.

• Analyzing and verifying the premium and commission reports; investigate discrepancies which require commission system and commission calculation knowledge.

• Ensuring all reports balance to the client’s general ledger accounts investigating and correcting any outages found.

• Performing any required contribution, taxes, and expense transfers, monthly. Prepare reconciliations for all HSA/ASO general ledger accounts investigating and correcting any outages.

• Providing client service with regard to this product, working with the client to develop reporting of forfeitures, and outstanding balances best suited for their needs.

• Reviewing and authorizing payment of invoices, premium refunds, etc of a set financial limit; Prepare and complete accounting entries for Finance and update client records.

• Managing statistical balancing, in force numbers, and movement process on an ongoing basis throughout the year, ensuring timelines are met and data integrity reporting to management on a monthly basis.

• Preparing and disseminating year end Office of the Superintendent of Financial Institutions (OSFI) statements for department, meeting deadlines and ensuring the accuracy of the data.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.

• You leverage critical thinking skills to identify problems and proactively propose solutions.

• Your strong communication skills allow you to clearly convey messages.

• You’re an effective team player who shares knowledge to support your peers.

To join our team:

• You have two years related work experience; group experience preferred.

• You have a post secondary education & Industry related education an asset.

• You have or are working towards a HIAA or CEBS designation.

• You have solid understanding of group commissions, accounting processes/functions.

• You have a good understanding of accounting principles and practices.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.

• You leverage critical thinking skills to identify problems and proactively propose solutions.

• Your strong communication skills allow you to clearly convey messages.

• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.

• Flexible work options and paid time off to support your personal and family needs.

• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

• Paid volunteer days to give back to your community.

• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary range $50,280 - $83,800

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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