Seasonal Science Guide, Guest Services
About the role
About Spark
TELUS Spark Science Centre (Spark), a registered educational charity, exists to entertain and inspire people of all ages through creative encounters with science, engineering, technology, math and art. Spark exists to lift people up with the power of curiosity through creative encounters with science!
Calgary’s science centre is a pioneer in science entertainment and programming, with roots dating back to 1967. Home to one of Western Canada’s largest dome theatre, the Digital Immersion Gallery, VR experiences, and innovative spaces like Steven’s Lab, where interactive experiments unfold before your eyes. From the robot-dog Flint to Canada’s first robot-coa5ter, R05iE, and a 15-acre park surrounding the science of the developing brain, Spark is a hub for creative encounters.
Position Overview
Spark is currently recruiting for part-time, Seasonal Science Guides to join the Guest Services team. The Seasonal Science Guide, Guest Services reports directly to the Manager, Business Development & Retail. This role will be a key contributor to the guest experience at TELUS Spark. They are accountable for delivering a world-class level of customer service to guests. They actively demonstrate creativity, collaboration, flexibility, and exceptional engagement in every aspect of their work at Spark Science Centre. As a Seasonal Science Guide, Guest Services you will start in the Guest Services home base where you will act as a host in the lobby with the goal of creating emotional connections with guests through the lens of science.
Key Responsibilities
- Act as a host for all guests with high energy and enthusiasm, giving insider tips where appropriate and connecting with guests through science communication.
- Seek out guest interactions, creating special moments to enhance the guest experience at Spark.
- Deliver ground-breaking experiences for assigned roles and programming.
- Quantify the guest experience through the collection of surveys.
- Keep up to date on Spark programming, initiatives, membership offerings and promotions.
- Work collaboratively with other Spark teams to meet objectives, creatively solve issues, and anticipate challenges.
- Ensure personal and team activities are aligned with business and strategic goals of Spark.
- Keep up to date on Spark programming, initiatives, membership offerings and promotions.
- Maintain a safe teaching and learning environment for staff and our guests by following relevant Health and Safety policies.
- Model high performance, flexibility and kindness in a rapidly changing growth environment.
- Other duties as required and assigned.
Qualifications & Knowledge
- A minimum of 2 years of experience or expertise in customer service.
- A minimum of 1 year of experience communicating science to the public.
- An enthusiasm for science, technology, and proven experience with being ambassadors for science.
- Experience in the tourism industry is an asset.
- Demonstrates a passion for creating an amazing guest experience, going above and beyond to connect through science.
- Fluency in Microsoft Word, Excel and Teams and able to use most platforms.
- A proven track record of adding value to an organization’s culture and initiatives.
- A positive attitude!
- Ability to work a flexible schedule including evenings and weekends.
- Desire to work on a high performing team with a continuous upgrading culture to achieve high impact results. Fluidity and a desire to work hard and grow are essential.
- A high degree of creativity with the ability to leave your ego at the door.
- Willingness to learn and adapt to change.
Hourly rate range: $16.42 - $17.24 per hour.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Don’t meet every single requirement? Studies have shown that women, people of colour, and persons with disabilities are less likely to apply to jobs unless they meet every single qualification. At Spark, we are dedicated to building a diverse and inclusive workplace so if you are excited about this role please apply! An excitement and passion for science can go a long way here so you may be just the right candidate for this or other roles at Spark.
About TELUS Spark Science Centre
We're a place for the curious. As Calgary's science centre, we ignite a sense of wonder and fuel a passion for Science, Technology, Engineering, Art and Math (STEAM). Collaboration, curiosity, courage and commitment are at the core of who we are. We're a place for people of all ages to discover the ‘why' behind the science.
TELUS Spark is a not-for-profit organization with a mission to be a role model and force for innovation that drives positive change. Our vision? A community transformed by a culture of curiosity, risk-taking and problem solving.
Charitable business number: 118781079 RR0001
Seasonal Science Guide, Guest Services
About the role
About Spark
TELUS Spark Science Centre (Spark), a registered educational charity, exists to entertain and inspire people of all ages through creative encounters with science, engineering, technology, math and art. Spark exists to lift people up with the power of curiosity through creative encounters with science!
Calgary’s science centre is a pioneer in science entertainment and programming, with roots dating back to 1967. Home to one of Western Canada’s largest dome theatre, the Digital Immersion Gallery, VR experiences, and innovative spaces like Steven’s Lab, where interactive experiments unfold before your eyes. From the robot-dog Flint to Canada’s first robot-coa5ter, R05iE, and a 15-acre park surrounding the science of the developing brain, Spark is a hub for creative encounters.
Position Overview
Spark is currently recruiting for part-time, Seasonal Science Guides to join the Guest Services team. The Seasonal Science Guide, Guest Services reports directly to the Manager, Business Development & Retail. This role will be a key contributor to the guest experience at TELUS Spark. They are accountable for delivering a world-class level of customer service to guests. They actively demonstrate creativity, collaboration, flexibility, and exceptional engagement in every aspect of their work at Spark Science Centre. As a Seasonal Science Guide, Guest Services you will start in the Guest Services home base where you will act as a host in the lobby with the goal of creating emotional connections with guests through the lens of science.
Key Responsibilities
- Act as a host for all guests with high energy and enthusiasm, giving insider tips where appropriate and connecting with guests through science communication.
- Seek out guest interactions, creating special moments to enhance the guest experience at Spark.
- Deliver ground-breaking experiences for assigned roles and programming.
- Quantify the guest experience through the collection of surveys.
- Keep up to date on Spark programming, initiatives, membership offerings and promotions.
- Work collaboratively with other Spark teams to meet objectives, creatively solve issues, and anticipate challenges.
- Ensure personal and team activities are aligned with business and strategic goals of Spark.
- Keep up to date on Spark programming, initiatives, membership offerings and promotions.
- Maintain a safe teaching and learning environment for staff and our guests by following relevant Health and Safety policies.
- Model high performance, flexibility and kindness in a rapidly changing growth environment.
- Other duties as required and assigned.
Qualifications & Knowledge
- A minimum of 2 years of experience or expertise in customer service.
- A minimum of 1 year of experience communicating science to the public.
- An enthusiasm for science, technology, and proven experience with being ambassadors for science.
- Experience in the tourism industry is an asset.
- Demonstrates a passion for creating an amazing guest experience, going above and beyond to connect through science.
- Fluency in Microsoft Word, Excel and Teams and able to use most platforms.
- A proven track record of adding value to an organization’s culture and initiatives.
- A positive attitude!
- Ability to work a flexible schedule including evenings and weekends.
- Desire to work on a high performing team with a continuous upgrading culture to achieve high impact results. Fluidity and a desire to work hard and grow are essential.
- A high degree of creativity with the ability to leave your ego at the door.
- Willingness to learn and adapt to change.
Hourly rate range: $16.42 - $17.24 per hour.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Don’t meet every single requirement? Studies have shown that women, people of colour, and persons with disabilities are less likely to apply to jobs unless they meet every single qualification. At Spark, we are dedicated to building a diverse and inclusive workplace so if you are excited about this role please apply! An excitement and passion for science can go a long way here so you may be just the right candidate for this or other roles at Spark.
About TELUS Spark Science Centre
We're a place for the curious. As Calgary's science centre, we ignite a sense of wonder and fuel a passion for Science, Technology, Engineering, Art and Math (STEAM). Collaboration, curiosity, courage and commitment are at the core of who we are. We're a place for people of all ages to discover the ‘why' behind the science.
TELUS Spark is a not-for-profit organization with a mission to be a role model and force for innovation that drives positive change. Our vision? A community transformed by a culture of curiosity, risk-taking and problem solving.
Charitable business number: 118781079 RR0001