Principal Product Designer (Customer Design Lead)
Top Benefits
About the role
- As the Customer Design Lead, you will own and elevate the end-to-end experience for Thumbtack’s Customer platform across native and web. This is a horizontal, cross-pillar role: you will work across pods and pillars to ensure the product is cohesive, consistent, and positioned for the future — not just well-executed in any one area
- You will help shape the future direction of the customer experience by identifying strategic opportunities, influencing product direction, and driving ambitious, customer-centered thinking across the organization
- You will set the quality bar for the customer experience, identify systemic gaps, establish design principles, mentor senior and mid-level designers, and drive the highest-impact strategic projects. You will operate as a strategic leader for the customer experience and business
- Own the end-to-end quality and coherence of the customer experience across native and web
- Shape product direction at the pillar and company level through customer insight, systems thinking, and strategic design leadership
- Identify systemic experience gaps and high-impact opportunities; drive cross-pillar projects to close them
- Establish and uphold customer design principles that guide teams in making product and quality tradeoff decisions
- Identify systemic experience gaps and drive cross-pillar projects to close them
- Produce platform-level artifacts: experience maps, north star visions, and strategic roadmaps
- Mentor senior and mid-level designers on craft and career growth
Benefits
- Parental leave
- Health insurance
- Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
- Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
- Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
- A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
- Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
- Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Cell phone and WiFi reimbursements
- Subscriptions and Employee Assistance Program for mental health and well-being- Demonstrated ability to work across multiple teams and drive alignment on ambiguous, high-stakes problems
- Portfolio demonstrating platform-level or pillar-level design ownership, not just individual feature execution
- Track record of establishing quality infrastructure: design principles, quality bar or other rituals
- 12+ years of product design experience, with significant time at principal or staff level
- Exceptional mentorship and coaching skills, particularly for senior and staff ICs
- Highly effective communication skills: able to present and influence at the org and company level
- Strong product thinking and the ability to shape strategy, prioritize opportunities, and navigate complex business and user tradeoffs
- Experience partnering with research and analytics leaders to drive forward-thinking, strategic insights
- Deep expertise in cross-platform experience design (native + web)
Not the right fit? Search for Product Designer jobs in Toronto, Ontario, Canada {{REMOTE}}
About Thumbtack
We’re Thumbtack, a technology company helping millions of people confidently care for and improve their homes. Our homeowners get personalized guidance on what to do and when to do it as well as who to hire from our growing community of 300,000 local service businesses. Every day in every county of the U.S., people turn to Thumbtack to complete small fixes, routine maintenance, and major improvements. With 11 million 5-star projects and counting, we empower homeowners to take control and local businesses to grow.
Bringing the $600 billion+ home services industry online, Thumbtack is a technology leader creating a new era of home care. Working at Thumbtack means being part of a dynamic culture built on integrity, inclusion, and authenticity—where our leaders listen to feedback and take action. We’ll equip you to do the best work of your career, give you the flexibility to live wherever you want, and treat you like you’re our greatest asset because you are. If making an impact and the chance to do good inspires you, join us! Imagine what we’ll build together.
Please be advised: Thumbtack's Recruiting team will only communicate with active candidates from Thumbtack LinkedIn verified accounts.
Similar Jobs
Principal Product Designer (Customer Design Lead)
Top Benefits
About the role
- As the Customer Design Lead, you will own and elevate the end-to-end experience for Thumbtack’s Customer platform across native and web. This is a horizontal, cross-pillar role: you will work across pods and pillars to ensure the product is cohesive, consistent, and positioned for the future — not just well-executed in any one area
- You will help shape the future direction of the customer experience by identifying strategic opportunities, influencing product direction, and driving ambitious, customer-centered thinking across the organization
- You will set the quality bar for the customer experience, identify systemic gaps, establish design principles, mentor senior and mid-level designers, and drive the highest-impact strategic projects. You will operate as a strategic leader for the customer experience and business
- Own the end-to-end quality and coherence of the customer experience across native and web
- Shape product direction at the pillar and company level through customer insight, systems thinking, and strategic design leadership
- Identify systemic experience gaps and high-impact opportunities; drive cross-pillar projects to close them
- Establish and uphold customer design principles that guide teams in making product and quality tradeoff decisions
- Identify systemic experience gaps and drive cross-pillar projects to close them
- Produce platform-level artifacts: experience maps, north star visions, and strategic roadmaps
- Mentor senior and mid-level designers on craft and career growth
Benefits
- Parental leave
- Health insurance
- Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
- Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
- Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
- A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
- Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
- Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Cell phone and WiFi reimbursements
- Subscriptions and Employee Assistance Program for mental health and well-being- Demonstrated ability to work across multiple teams and drive alignment on ambiguous, high-stakes problems
- Portfolio demonstrating platform-level or pillar-level design ownership, not just individual feature execution
- Track record of establishing quality infrastructure: design principles, quality bar or other rituals
- 12+ years of product design experience, with significant time at principal or staff level
- Exceptional mentorship and coaching skills, particularly for senior and staff ICs
- Highly effective communication skills: able to present and influence at the org and company level
- Strong product thinking and the ability to shape strategy, prioritize opportunities, and navigate complex business and user tradeoffs
- Experience partnering with research and analytics leaders to drive forward-thinking, strategic insights
- Deep expertise in cross-platform experience design (native + web)
Not the right fit? Search for Product Designer jobs in Toronto, Ontario, Canada {{REMOTE}}
About Thumbtack
We’re Thumbtack, a technology company helping millions of people confidently care for and improve their homes. Our homeowners get personalized guidance on what to do and when to do it as well as who to hire from our growing community of 300,000 local service businesses. Every day in every county of the U.S., people turn to Thumbtack to complete small fixes, routine maintenance, and major improvements. With 11 million 5-star projects and counting, we empower homeowners to take control and local businesses to grow.
Bringing the $600 billion+ home services industry online, Thumbtack is a technology leader creating a new era of home care. Working at Thumbtack means being part of a dynamic culture built on integrity, inclusion, and authenticity—where our leaders listen to feedback and take action. We’ll equip you to do the best work of your career, give you the flexibility to live wherever you want, and treat you like you’re our greatest asset because you are. If making an impact and the chance to do good inspires you, join us! Imagine what we’ll build together.
Please be advised: Thumbtack's Recruiting team will only communicate with active candidates from Thumbtack LinkedIn verified accounts.