Summary

Reporting to the Director of Surveillance and Gaming Compliance and/or the Surveillance Manager, the Surveillance Operator will play a major role in visually monitoring all gaming standards within the casino and ensuring all fraudulent activity is reported and investigated. The position requires a high level of accountability, individual responsibility, and collaboration.
Core Competencies

• Customer Service

• Accountability

• Integrity

• Collaboration

Job Duties

• Visually monitoring all gaming standards within the casino and ensuring that all fraudulent activity and/or any activity that is in violation of company policies or procedures is reported and investigated.

• Observing live games, slots and all areas on video monitors to detect liability concerns, illegal activity and help in maintaining overall safety for guest and employees

• Acting as a first point of contact during emergency situations.

• Working closely with various departments in ensuring that the casino operation is running smoothly.

• Reporting any illegal/suspicious activity to appropriate area(s)

Requirements

• Relevant experience/education around loss prevention and surveillance activity

• Must not have any visual limitations preventing candidate from differentiating between colours of money or casino chips

• Must be able to pass a criminal background check (licensing requirement)

• Excellent verbal and written English; report writing skills are essential

• Maintain a high level of integrity and be able to hold an AGLC license

• Excellent communication skills

• Possess excellent computer skills

• Casino and table games protection experience an asset

• Has good to excellent mathematical skill

• Maintain confidentiality of sensitive information

Work Conditions

• Sitting for long periods of time
• Must be available to work variable hours including evenings, nights, weekends and holidays
• Viewing Cameras/TV for long periods of time.
• Must be able to work in a fast-paced working environment