Customer Experience Specialist
Top Benefits
About the role
About Tilt
We’re building the next century of shopping - making it feel human, communal, and alive again. E-commerce has spent decades optimising for clicks, stripping away the trust, joy, and connection that once made shopping meaningful.
We’ve recently raised an $18M Series A from the world’s best investors to build the next era of commerce. Now, we’re hiring elite builders to make it happen
Your Mission
Be the voice of Tilt for buyers and sellers. You’ll handle the moments that matter - orders, returns, onboarding - and turn them into trust. Your judgment shapes our policies, tooling, and help content; the templates you write reduce future contacts and raise the bar for everyone.
This is not a standard 9–5. We move fast and cover when customers need us evenings, weekends, and holidays. In return, you’ll learn in months what takes years elsewhere, make a visible impact on a product used by millions, and have clear growth paths as Tilt scales.
If you’re here to accelerate your career, write beautifully under pressure, and deliver for customers every day, we want to hear from you.
Please note, we do not offer visa sponsorship for this role, and only candidates with the full right to work will be considered.
What You’ll Do
0–3 months
- Become a trusted voice in our chat/email channels - clear, kind, and fast.
- Resolve common marketplace questions (orders, returns, seller onboarding) with confidence.
- Keep conversations tidy: set expectations, follow through, and close the loop.
- Share a few great replies or tips that teammates start using.
3+ months
- Own a slice of our queue (e.g., shipping, refunds/returns) and be the go-to person for it.
- Spot patterns and create process improvements (better saved replies, clearer help content, smoother handoffs).
- Turn tricky situations into positive outcomes and shout-outs.
- Help raise the bar for team writing and customer tone.
Who You Are
- Outstanding written English: warm, concise, confidence-building.
- Excellent customer judgment & empathy; great at de-escalating.
- Ownership mindset - you finish what you start and communicate proactively.
- Marketplace-savvy (orders, returns, refunds, seller/merchant questions) or eager to learn fast.
Why Tilt
- You’ll be joining a mission-driven team backed by world-class investors (TechCrunch)
- You’ll own meaningful systems from day one, with real scope and autonomy
- You’ll work alongside curious, kind, and wickedly smart teammates
- You’ll help redefine how millions of people shop online
Curious what it’s like to work at Tilt? Start here.
Or just download the app on the UK App Store and see for yourself.
Location: Remote anywhere in Canada
Perks & Benefits
- 29 days off, plus Canada's national holidays
- Your birthday off, no questions asked
- Share options to become a true stakeholder in our success.
We welcome applicants from all backgrounds and experiences, and we’re committed to fostering an inclusive, diverse workplace.
If you don’t meet every single requirement in the job description, please don’t be put off from applying. We value potential and a willingness to learn over ticking every box — your unique perspective could be exactly what we’re looking for.
Let us know if you need any adjustments during the application process — we’re happy to help.
Compensation Range: CA$46K - CA$56K
About Tilt
Save time, stay compliant and save money while creating the best leave experience for your employees. Tilt is a third-party leave administration software built with our own proprietary technology and automation, backed by leave law experts, software engineers, and Leave Success Managers that blend software and the human touch.
The problem is that you’re overworked, unsure, and unsupported. The average leave takes 25 hours to manually manage, and getting it wrong can mean lawsuits which can end up costing nearly $78,000. You want a smoother process and assurance that you’re legally compliant, but: you don’t have the bandwidth, time, budget, or expertise, and great dedicated leave management that works is hard to find.
Confusing spreadsheets, random email chains or not offering anything are just temporary fixes that end up costing your company thousands of dollars each year while you and your employees are left feeling lost. You need a solution that will scale for you and with you.
That’s why Tilt was created. To make leave NOT suck.
Sparked by one too many unjust leave experiences, our Founder and CEO Jen Henderson has been leading this charge since 2017 because she knew there had to be a better way. And it’s here. With streamlined processes, an HR dashboard, employee views, compliance and management for all leave types, HRIS integration, payroll calculations, and a dedicated Tilter for you and your employee to offer support through the entire journey. Tilt will save you time, money, and undue stress.
When an employee requests a leave, we’ll automatically determine eligibility, create custom step-by-step instructions, track FMLA usage along with any other time they quality for, calculate their payroll, and put in all in one place for you and them to see.
Finally, have time to be there for your people and help your company thrive, but for a price you can invest in.
Book some time to chat with us.
Customer Experience Specialist
Top Benefits
About the role
About Tilt
We’re building the next century of shopping - making it feel human, communal, and alive again. E-commerce has spent decades optimising for clicks, stripping away the trust, joy, and connection that once made shopping meaningful.
We’ve recently raised an $18M Series A from the world’s best investors to build the next era of commerce. Now, we’re hiring elite builders to make it happen
Your Mission
Be the voice of Tilt for buyers and sellers. You’ll handle the moments that matter - orders, returns, onboarding - and turn them into trust. Your judgment shapes our policies, tooling, and help content; the templates you write reduce future contacts and raise the bar for everyone.
This is not a standard 9–5. We move fast and cover when customers need us evenings, weekends, and holidays. In return, you’ll learn in months what takes years elsewhere, make a visible impact on a product used by millions, and have clear growth paths as Tilt scales.
If you’re here to accelerate your career, write beautifully under pressure, and deliver for customers every day, we want to hear from you.
Please note, we do not offer visa sponsorship for this role, and only candidates with the full right to work will be considered.
What You’ll Do
0–3 months
- Become a trusted voice in our chat/email channels - clear, kind, and fast.
- Resolve common marketplace questions (orders, returns, seller onboarding) with confidence.
- Keep conversations tidy: set expectations, follow through, and close the loop.
- Share a few great replies or tips that teammates start using.
3+ months
- Own a slice of our queue (e.g., shipping, refunds/returns) and be the go-to person for it.
- Spot patterns and create process improvements (better saved replies, clearer help content, smoother handoffs).
- Turn tricky situations into positive outcomes and shout-outs.
- Help raise the bar for team writing and customer tone.
Who You Are
- Outstanding written English: warm, concise, confidence-building.
- Excellent customer judgment & empathy; great at de-escalating.
- Ownership mindset - you finish what you start and communicate proactively.
- Marketplace-savvy (orders, returns, refunds, seller/merchant questions) or eager to learn fast.
Why Tilt
- You’ll be joining a mission-driven team backed by world-class investors (TechCrunch)
- You’ll own meaningful systems from day one, with real scope and autonomy
- You’ll work alongside curious, kind, and wickedly smart teammates
- You’ll help redefine how millions of people shop online
Curious what it’s like to work at Tilt? Start here.
Or just download the app on the UK App Store and see for yourself.
Location: Remote anywhere in Canada
Perks & Benefits
- 29 days off, plus Canada's national holidays
- Your birthday off, no questions asked
- Share options to become a true stakeholder in our success.
We welcome applicants from all backgrounds and experiences, and we’re committed to fostering an inclusive, diverse workplace.
If you don’t meet every single requirement in the job description, please don’t be put off from applying. We value potential and a willingness to learn over ticking every box — your unique perspective could be exactly what we’re looking for.
Let us know if you need any adjustments during the application process — we’re happy to help.
Compensation Range: CA$46K - CA$56K
About Tilt
Save time, stay compliant and save money while creating the best leave experience for your employees. Tilt is a third-party leave administration software built with our own proprietary technology and automation, backed by leave law experts, software engineers, and Leave Success Managers that blend software and the human touch.
The problem is that you’re overworked, unsure, and unsupported. The average leave takes 25 hours to manually manage, and getting it wrong can mean lawsuits which can end up costing nearly $78,000. You want a smoother process and assurance that you’re legally compliant, but: you don’t have the bandwidth, time, budget, or expertise, and great dedicated leave management that works is hard to find.
Confusing spreadsheets, random email chains or not offering anything are just temporary fixes that end up costing your company thousands of dollars each year while you and your employees are left feeling lost. You need a solution that will scale for you and with you.
That’s why Tilt was created. To make leave NOT suck.
Sparked by one too many unjust leave experiences, our Founder and CEO Jen Henderson has been leading this charge since 2017 because she knew there had to be a better way. And it’s here. With streamlined processes, an HR dashboard, employee views, compliance and management for all leave types, HRIS integration, payroll calculations, and a dedicated Tilter for you and your employee to offer support through the entire journey. Tilt will save you time, money, and undue stress.
When an employee requests a leave, we’ll automatically determine eligibility, create custom step-by-step instructions, track FMLA usage along with any other time they quality for, calculate their payroll, and put in all in one place for you and them to see.
Finally, have time to be there for your people and help your company thrive, but for a price you can invest in.
Book some time to chat with us.