Official Internal Job Title: AD - Sales Support Operations Status: Regular Job Description: English version below Relevant du directeur – Soutien ventes secteur privé, vous serez responsable de la gestion des opérations et de la performance de votre équipe. À ce titre, vous contribuerez activement à l’atteinte des objectifs d’affaires en assurant l’efficacité opérationnelle, la qualité du service et la conformité des activités de soutien aux ventes, notamment pour répondre aux besoins des partenaires externes en matière de renouvellements, de modifications en cours de contrat, de terminaisons et d’autres demandes administratives. Vous veillerez à l’optimisation des processus et au respect des normes de service, tout en soutenant votre équipe afin d’offrir une expérience cohérente et de qualité aux partenaires et aux équipes de ventes. Vous vous réaliserez dans les fonctions suivantes : Mobiliser et développer les employés sous sa responsabilité, dans une approche axée sur le coaching et le développement des compétences. Planifier, organiser et superviser le travail de son équipe, en tenant compte des horaires, des congés, des absences et des besoins opérationnels. Évaluer la performance individuelle et collective, fixer des objectifs clairs et assurer un suivi continu. Assumer un rôle de personne-ressource dans la gestion des situations complexes, en analysant les demandes des partenaires et en fournissant des solutions adaptées ainsi qu’un soutien aux équipes. Assurer une gestion rigoureuse des demandes provenant de nos partenaires en s’appuyant sur des indicateurs de performance (KPI) liés aux délais de service, à la qualité et aux normes de service. Collaborer étroitement avec les équipes de ventes, d’actuariat et les partenaires internes afin d’assurer un soutien aligné avec les priorités et objectifs de la VP – Ventes et expérience partenaires. Agir à titre d’agent de changement afin d’accompagner dans les transformations organisationnelles et opérationnelles. Contribuer aux projets d’affaires et aux initiatives transversales, tout en agissant comme point de référence et facilitateur pour les équipes concernées. Participer activement à l’amélioration continue des processus, en identifiant des opportunités d’optimisation visant à accroître l’efficacité opérationnelle et l’expérience partenaire. Réaliser tout mandat ponctuel à la demande du gestionnaire. Vos talents et vos qualifications : Diplôme d’études universitaires dans une discipline pertinente Minimum de 3 ans d’expérience pertinente dont 2 ans en assurance collective Maitrise de la langue française, tant à l’oral qu’à l’écrit, ainsi qu’une maitrise avancée de la langue anglaise, tant à l’oral qu’à l’écrit, en raison de la nature des tâches ou d’interactions avec des collègues, partenaires, clients ou fournisseurs anglophones, ou afin de répondre aux objectifs de croissance de l’entreprise. Reporting to the Director – Sales Support Private Sector, you will be responsible for managing operations and the performance of your team. In this role, you will actively contribute to achieving business objectives by ensuring operational efficiency, service quality, and compliance of sales support activities, particularly to meet the needs of external partners regarding renewals, mid-term contract changes, terminations, and other administrative requests. You will ensure process optimization and adherence to service standards, while supporting your team to deliver a consistent, high-quality experience to partners and sales teams. Key Responsibilities: Engage, coach, and develop employees under your supervision, using a coaching and competency development approach. Plan, organize, and oversee team workload, taking into account schedules, vacations, absences, and operational needs. Assess individual and team performance, set clear objectives, and ensure ongoing follow-up. Act as a resource person in managing complex situations by analyzing partner requests, providing tailored solutions, and supporting teams. Ensure rigorous management of partner requests based on key performance indicators (KPIs) related to service timelines, quality, and service standards. Collaborate closely with sales teams, actuarial teams, and internal partners to ensure support aligned with the priorities and objectives of the VP – Sales and Partner Experience. Act as a change agent to support organizational and operational transformations. Contribute to business projects and cross-functional initiatives, acting as a point of reference and facilitator for the teams involved. Actively participate in continuous improvement of processes by identifying optimization opportunities to enhance operational efficiency and partner experience. Perform related tasks as assigned by the manager. What We’re Looking For University degree in a relevant field. Minimum of 3 years of relevant experience, including at least 2 years in group insurance. Strong proficiency in French, both oral and written, as well as advanced proficiency in English, both oral and written, due to the nature of the role and interactions with English-speaking colleagues, partners, clients, or suppliers, or to support the company’s growth objectives. #LI-Hybrid Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply. Purpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services. Follow us on Instagram ! @beneva.ca English video Here, you can give meaning to your talent in a way that feels authentic to you. We welcome people for who they are and what makes them unique. Because at the end of the day, those differences help us grow together. We take care of our people by offering a competitive salary, a defined benefit pension plan, group insurance for you and your family, a flexible schedule and vacation time to make the most of your life. Also, to help you strike the proper work-life balance, we offer you the opportunity to split up your time between the office and your home which we refer to as the hybrid work mode. We like you just the way you are! That’s why we value different perspectives and ideas in an environment that promotes a sense of belonging and offers equal opportunities to all. Whether you’re an experienced professional, a student or undergoing a career change, we have an opportunity for you to discover or rediscover insurance. We offer you the means to enhance your knowledge, develop your abilities and launch your career. We want you to feel good in your mind and body. Helping you strike the right balance is important to us, which is why we have a team dedicated to the health and well-being of our employees. Plus we encourage you to get up and move which is why we're offering you a telemedicine service and an Employee Assistance Program. We want you to keep you happy. At Beneva, we're in tune with nature by undertaking several initiatives such as LEED buildings, rooftop bee hives and gardens and a paperless environment. We also respect our fellow man by being involved in many social causes. We support concrete actions to give back to the community and encourage the social engagement of our employees. We put people first. We support them through all stages of their life by giving them peace of mind and we contribute to the well-being of the community. Follow us on LinkedIn