Technical Support Engineer
About the role
Our client is seeking a Desktop Support Specialist (Tier 1) to join their team. The successful candidate will provide advanced troubleshooting and resolution for complex software and hardware issues, ensuring seamless IT operations. The role requires a focus on Microsoft technologies, with a significant emphasis on supporting Microsoft 365, Azure, and Windows. Additionally, knowledge of healthcare software is a plus.
This is an active posting for an open position. Candidates must be available to work onsite, 5 days/week located in Richmond Hill.
Responsibilities: Handle Tier 1 issues, providing troubleshooting and resolution for software and hardware problems. Assist with installation, configuration, and support for enterprise software applications to ensure smooth and efficient operation. Diagnose and resolve hardware issues, including desktops, laptops, printers, and other peripherals. Provide support for operating systems, network connectivity issues, and system performance optimization. Maintain detailed records of incidents, solutions, and troubleshooting steps to ensure knowledge sharing and continuous improvement. Provide on-site support for urgent and complex issues that cannot be resolved remotely. Set up and configure new IT equipment, including desktops, laptops, monitors, and other peripherals. Perform regular maintenance tasks to prevent issues and ensure optimal performance of IT systems and equipment. Offer training sessions and one-on-one support to help users understand and utilize their IT resources effectively. Support and manage Microsoft technologies such as Microsoft 365, Azure, and Windows. Acquire and utilize knowledge of healthcare software and related technologies as necessary.
Requirements Proven experience in a Tier 1 IT support role. Knowledge of Microsoft 365, Azure, and Windows operating systems. Excellent problem-solving skills and the ability to work under pressure. Strong communication skills and the ability to explain technical issues to non-technical users. Ability to document issues and resolutions clearly and concisely. Experience in a healthcare setting is a plus but not required.
Compensation: $45,000 - 55,000 CAD annually.
Not the right fit? Search for Technical Support Engineer jobs in Richmond Hill, Ontario, Canada
About hireVouch
Our Edge
Hiring and retaining skilled talent is paramount for your company’s success. Finding the right people – who have the right skills and right personality fit – can be incredibly challenging in today’s job market. Here at hireVouch we can help you acquire the highest calibre candidates through the relationships we have formed over more than a decade. Our approach is an ethical one. Rather than use the often-employed aggressive methods typical of the recruitment industry, our focus is placed largely on referral-based networking.
Getting it right really matters to us. Let us leverage our network of talent that has already been vouched for by leading professionals in the industry to help your business grow.
Services Offered
Contingency and Retained Search
Here at hireVouch we focus on sourcing best-in-class candidates for rewarding positions in Canada and the US. We have extensive expertise in Contingency, Retained and Temporary placement, primarily within the IT sector.
On-Site Search Assistance
We have a trusted network of HR and search professionals who can provide on-site search services to help fulfill immediate needs as well as help train internal staff in finding the highest quality talent
Company Marketing Strategy
We know how competitive the job market can truly be and how important it is to have a strategy to attract talent. At hireVouch we have extensive expertise in helping companies better market themselves. We can provide the tools and knowledge that will assist you in making your business a highly attractive place to work. Developing a company marketing strategy is key to hiring the talent you need to grow.
Similar Jobs
Technical Support Engineer
About the role
Our client is seeking a Desktop Support Specialist (Tier 1) to join their team. The successful candidate will provide advanced troubleshooting and resolution for complex software and hardware issues, ensuring seamless IT operations. The role requires a focus on Microsoft technologies, with a significant emphasis on supporting Microsoft 365, Azure, and Windows. Additionally, knowledge of healthcare software is a plus.
This is an active posting for an open position. Candidates must be available to work onsite, 5 days/week located in Richmond Hill.
Responsibilities: Handle Tier 1 issues, providing troubleshooting and resolution for software and hardware problems. Assist with installation, configuration, and support for enterprise software applications to ensure smooth and efficient operation. Diagnose and resolve hardware issues, including desktops, laptops, printers, and other peripherals. Provide support for operating systems, network connectivity issues, and system performance optimization. Maintain detailed records of incidents, solutions, and troubleshooting steps to ensure knowledge sharing and continuous improvement. Provide on-site support for urgent and complex issues that cannot be resolved remotely. Set up and configure new IT equipment, including desktops, laptops, monitors, and other peripherals. Perform regular maintenance tasks to prevent issues and ensure optimal performance of IT systems and equipment. Offer training sessions and one-on-one support to help users understand and utilize their IT resources effectively. Support and manage Microsoft technologies such as Microsoft 365, Azure, and Windows. Acquire and utilize knowledge of healthcare software and related technologies as necessary.
Requirements Proven experience in a Tier 1 IT support role. Knowledge of Microsoft 365, Azure, and Windows operating systems. Excellent problem-solving skills and the ability to work under pressure. Strong communication skills and the ability to explain technical issues to non-technical users. Ability to document issues and resolutions clearly and concisely. Experience in a healthcare setting is a plus but not required.
Compensation: $45,000 - 55,000 CAD annually.
Not the right fit? Search for Technical Support Engineer jobs in Richmond Hill, Ontario, Canada
About hireVouch
Our Edge
Hiring and retaining skilled talent is paramount for your company’s success. Finding the right people – who have the right skills and right personality fit – can be incredibly challenging in today’s job market. Here at hireVouch we can help you acquire the highest calibre candidates through the relationships we have formed over more than a decade. Our approach is an ethical one. Rather than use the often-employed aggressive methods typical of the recruitment industry, our focus is placed largely on referral-based networking.
Getting it right really matters to us. Let us leverage our network of talent that has already been vouched for by leading professionals in the industry to help your business grow.
Services Offered
Contingency and Retained Search
Here at hireVouch we focus on sourcing best-in-class candidates for rewarding positions in Canada and the US. We have extensive expertise in Contingency, Retained and Temporary placement, primarily within the IT sector.
On-Site Search Assistance
We have a trusted network of HR and search professionals who can provide on-site search services to help fulfill immediate needs as well as help train internal staff in finding the highest quality talent
Company Marketing Strategy
We know how competitive the job market can truly be and how important it is to have a strategy to attract talent. At hireVouch we have extensive expertise in helping companies better market themselves. We can provide the tools and knowledge that will assist you in making your business a highly attractive place to work. Developing a company marketing strategy is key to hiring the talent you need to grow.