Welcome Home!

We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.

Where Technical Readiness Meets Go-Live Success.

As the Technical Implementation Specialist, you will own the technical readiness and execution of store rollouts, ensuring all environments, devices, integrations, and network requirements are in place for a successful go-live. You will work closely with internal teams and vendors to implement and validate configurations aligned to approved standards, while troubleshooting issues and coordinating resolution in real time.

This role is critical to delivering stable, seamless store conversions and ensuring a smooth transition into business as usual (BAU) by bringing all technical components together effectively. Reporting to the Manager, Dealer Success & Business Development, this opportunity is suited to a highly organized and solution-oriented professional who can navigate complexity, lead through influence, and execute with precision in time-sensitive environments.

Ready to make an impact in a new role? Here’s how:

• Own technical rollout readiness for each store, confirming environments, access, prerequisites, and technical dependencies are in place before cutover.
• Coordinate hardware and device provisioning and configuration (terminals, peripherals, handhelds, printers, etc.) in partnership with the Retail Infrastructure team and vendors.
• Validate network connectivity and security requirements (segmentation, firewall rules, VPN/remote access, endpoint standards, patching, MFA where applicable) with Retail Infrastructure and Security stakeholders.
• Implement and verify technical configuration within supported patterns, including settings, environment variables, certificates/keys, service accounts, and deployment prerequisites.
• Coordinate integration setup and validation (interfaces, message flows, monitoring hooks, file transfers/API connectivity), working with Application & Platform Services to ensure alignment to approved integration patterns.
• Run technical testing and readiness checks (smoke tests, connectivity checks, integration health checks) and document results as part of go/no-go decisions.
• Lead technical cutover execution and rollback readiness for go-live weekends, including runbooks, checklists, timing, and on-bridge coordination with impacted teams.
• Support stabilization and BAU transition by partnering with L2 Application Support on incident triage, root-cause isolation, and clean hand-off of known issues, configuration details, and support documentation.
• Availability to provide after-hours and weekend support as required.

We’re looking for:

• Post-secondary education in Computer Science, Information Technology, Information Systems is an asset.
• Four to seven years of experience in technical support, systems implementation, or a related field, with hands-on experience supporting deployments, rollouts, or environment setup, and demonstrated ability to lead and coordinate work across teams.
• Demonstrated experience coordinating technical cutovers, including runbooks, readiness validation, and go/no-go activities within time-sensitive environments.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose issues across devices, network, integrations, and configurations, and take ownership through to resolution.
• Ability to work independently to investigate issues not directly visible, ask the right questions, and engage the appropriate teams to drive timely solutions.
• Strong understanding of environment setup and connectivity, including APIs, file transfers, credentials/certificates, service accounts, and system dependencies.
• Working knowledge of store systems, networking concepts, and common security requirements, with the ability to ensure all technical components are in place for successful store implementation.
• Proven ability to coordinate and influence cross-functional teams, including Application & Platform Services, Retail Infrastructure, vendors, and L2 Application Support, to deliver stable go-lives and smooth transitions to BAU.
• Strong organizational and process discipline, with the ability to document, communicate, and follow structured approaches to rollout, troubleshooting, and issue resolution.
• Comfortable working in a Dealer-facing environment, maintaining a professional and solutions-oriented approach during high-pressure situations.
• The ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.

How we’ll make you feel at Home

Our Team Members enjoy life at Home with our strong culture of support and inclusion, excellent benefits, and a team that always has your back. You will receive:

• The expected starting salary range for this role is**$68,400 - $89,800**; the final offer will reflect relevant skills and experience.
• Eligible for the annual bonus program.
• Comprehensive Benefits Program including:
• • Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
• Defined Contribution Pension Plan with Company Match, and choice of contribution level.
• Group RRSP.
• Discount at our Corporate Retail Store in St. Jacobs.
• Home & Auto Insurance discounts.
• Competitive vacation time.
• Personal and sick time.
• Employee Discount Program through Venngo WorkPerks.

This job posting is for an existing vacancy within our organization.

Bring your unique skills, thrive with interesting and challenging work, and experience what it’s like at Home.**Apply today - this is a great opportunity to join a****proudly Canadian company that is 100%**ready to help you build your future.

Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.

Canadians call us Home Hardware. We call it Home.

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