Greenhouse Team Member
About the role
Bylands Garden Centre is a premier plant and gardening destination in the Okanagan Valley. Family-owned and operated, for over 60 years, we offer one of the most diverse and complete mixes of hardy plants available in any garden store. Additionally, we have a comprehensive range of garden products and accessories.
Our Culture of Excellence supports our Vision (Inspiring Lives – Enhancing Our Community). We have enthusiasm for what we do; focusing on collaboration, planning, accountability, and follow-through. Our Values are: Service & quality-driven, Teamwork, Integrity, Community, Have fun (STICH). This Culture results in an enjoyable experience for both our team members and our customers.
Job Description
This is a seasonal position earning $17.85 - 18.50/hr (depending on experience). Openings are available at the West Kelowna location and the Kelowna location on KLO Road.
Join our dynamic team and a thriving retail environment! Our Greenhouse team provides excellent customer service to customers shopping for annuals, vegetables, edible plants, and tropicals, with a strong focus on plant knowledge and growing success.
Your responsibilities will include:
- Exceptional Customer Service: Delight our customers with expert advice and personalized guidance, particularly related to vegetable gardening, edible plants, and tropical care, to help them make confident choices.
- Plant Care and Maintenance: Be the guardian of our greenery! You'll ensure our plants thrive by meticulously tending to their needs including monitoring watering, temperature, light & overall health of vegetable and tropical crops.
- Hands-On Plant Production: Dive into the heart of our operation as you assist in the unloading and restocking of plants, ensuring our inventory is always fresh and abundant.
- Product Expertise: Become a trusted advisor as you recommend and cross-sell premium products, including fertilizers, soil, and crop-specific or tropical-specific gardening solutions, to enhance our customers' gardening experience.
- Problem Solving and Support: Rise to the challenge of resolving customer concerns with empathy and efficiency, providing comprehensive solutions and valuable information to ensure their satisfaction.
- Workspace Pride: Take ownership of maintaining clean, organized, and inviting work areas, reflecting our commitment to excellence in every aspect of our operation.
Experience / Education: Amateur gardeners, experienced and master gardeners, passionate plant people, and those with hands-on experience or strong interest in vegetable gardening, edible crops, or tropical plants are encouraged to apply!
Competencies:
- Customer Service oriented
- Adaptability (includes handling high-pressure)
- Gardening Enthusiasm, especially related to vegetables and/or tropicals
- Sense of Urgency
You'll experience a diverse and engaging work environment - be prepared for physical exertion, including lifting up to 20 lbs, squatting, bending, and extended periods of walking/standing. Embrace the excitement of our fast-paced spring shipping season, where adaptability to increased workloads and flexible hours is key!
We are a growing company so there are opportunities for increases and promotions based on qualifications and performance on the job.
Greenhouse Team Member
About the role
Bylands Garden Centre is a premier plant and gardening destination in the Okanagan Valley. Family-owned and operated, for over 60 years, we offer one of the most diverse and complete mixes of hardy plants available in any garden store. Additionally, we have a comprehensive range of garden products and accessories.
Our Culture of Excellence supports our Vision (Inspiring Lives – Enhancing Our Community). We have enthusiasm for what we do; focusing on collaboration, planning, accountability, and follow-through. Our Values are: Service & quality-driven, Teamwork, Integrity, Community, Have fun (STICH). This Culture results in an enjoyable experience for both our team members and our customers.
Job Description
This is a seasonal position earning $17.85 - 18.50/hr (depending on experience). Openings are available at the West Kelowna location and the Kelowna location on KLO Road.
Join our dynamic team and a thriving retail environment! Our Greenhouse team provides excellent customer service to customers shopping for annuals, vegetables, edible plants, and tropicals, with a strong focus on plant knowledge and growing success.
Your responsibilities will include:
- Exceptional Customer Service: Delight our customers with expert advice and personalized guidance, particularly related to vegetable gardening, edible plants, and tropical care, to help them make confident choices.
- Plant Care and Maintenance: Be the guardian of our greenery! You'll ensure our plants thrive by meticulously tending to their needs including monitoring watering, temperature, light & overall health of vegetable and tropical crops.
- Hands-On Plant Production: Dive into the heart of our operation as you assist in the unloading and restocking of plants, ensuring our inventory is always fresh and abundant.
- Product Expertise: Become a trusted advisor as you recommend and cross-sell premium products, including fertilizers, soil, and crop-specific or tropical-specific gardening solutions, to enhance our customers' gardening experience.
- Problem Solving and Support: Rise to the challenge of resolving customer concerns with empathy and efficiency, providing comprehensive solutions and valuable information to ensure their satisfaction.
- Workspace Pride: Take ownership of maintaining clean, organized, and inviting work areas, reflecting our commitment to excellence in every aspect of our operation.
Experience / Education: Amateur gardeners, experienced and master gardeners, passionate plant people, and those with hands-on experience or strong interest in vegetable gardening, edible crops, or tropical plants are encouraged to apply!
Competencies:
- Customer Service oriented
- Adaptability (includes handling high-pressure)
- Gardening Enthusiasm, especially related to vegetables and/or tropicals
- Sense of Urgency
You'll experience a diverse and engaging work environment - be prepared for physical exertion, including lifting up to 20 lbs, squatting, bending, and extended periods of walking/standing. Embrace the excitement of our fast-paced spring shipping season, where adaptability to increased workloads and flexible hours is key!
We are a growing company so there are opportunities for increases and promotions based on qualifications and performance on the job.