Customer Operations Specialist
Top Benefits
About the role
TallSky Consulting is proud to be recruiting on behalf of Delta-X Research for a Customer Operations Specialist. Do you enjoy building strong customer relationships, solving complex problems, and working with innovative technology? Would you love to grow your career in a small company where your ability to connect with customers and demystify technical software makes a real difference? If so, we want to hear from you!
This is a remote opportunity for candidates based in Victoria or Vancouver, but exceptional candidates from elsewhere in Canada are also encouraged to apply.
Why Join Delta-X Research?
Headquartered in Victoria, BC, Delta-X Research is a nimble and growing Canadian-owned company that builds science-based decision-support tools for the electric power industry. As a Customer Operations Specialist, you will be the person customers rely on to learn, grow, and feel genuinely supported as they work with Delta-X Research software. You will deliver training, provide technical support, and help customers get the most out of our tools from onboarding through their entire lifecycle.
Delta-X Research offers a competitive salary of $66,850 - $77,200 per year to start (based on related education and experience) plus profit sharing. Additional benefits include medical, dental, life insurance and long-term disability, 3 weeks of vacation with room to grow, and a fully remote work environment built on trust and flexibility with plenty of opportunities to learn and expand into new areas as the company scales.
You will be joining a collaborative team that values thoughtful communication, shared wins, and work-life balance — the Customer Operations team is witty, fun-loving, low ego, and has an ever-growing list of inside jokes ready for your onboarding.
The Customer Operations Specialist's Key Responsibilities Include:
Customer Training and Success: Deliver engaging training sessions during onboarding and throughout the customer lifecycle. Prepare materials, tailor content, and monitor adoption to proactively identify opportunities for additional education or support.
Technical Support: Serve as first responder for technical support tickets, investigate and resolve software-related issues, coordinate with the development team when needed, and maintain detailed records of support interactions in HubSpot.
Customer Onboarding Support: Configure Transformer Oil Analyst (TOA) databases, prepare and validate customer data, troubleshoot setup issues, and contribute to the refinement of onboarding tools, templates, and documentation.
Presales Technical Support: Prepare databases and demo environments for customer demos in collaboration with Sales, and help maintain technical documentation that supports presales conversations.
HubSpot and CRM Management: Maintain and improve HubSpot pipelines, workflows, dashboards, and reporting. Monitor data quality, document best practices, and support cross-departmental use of the platform.
This is only a small sampling of what your day will hold. Please review the full Job Description to learn more about this role.
Preferred Education and Experience: Bachelor's degree or diploma in Computer Science, Engineering, Physics, or a related technical or scientific field. An equivalent combination of education and professional experience will be considered. 3+ years of experience in a customer-facing role involving technical support, training, or onboarding for software or SaaS products. Demonstrated success delivering customer training and creating customer-facing documentation such as training guides, FAQs, or knowledge base articles. Experience working cross-functionally with teams such as Product Development, Sales, and Marketing. Experience using CRM and support tools such as HubSpot, Zendesk, or similar platforms. Familiarity with the electric utility sector, scientific data systems, or engineering workflows is a strong asset. Working proficiency in Spanish or French is also an asset.
Skills and Abilities: Skilled at delivering customer training tailored to user roles, needs, and product use cases, including virtual sessions and product walkthroughs. Comfortable with technical and scientific environments, and able to learn complex systems quickly and guide others through them with patience and clarity. Strong written communication skills for creating clear, customer-facing resources such as FAQs, guides, and knowledge base articles. Analytical and detail-oriented, with the ability to investigate and resolve technical issues independently or collaboratively. Ability to build strong customer relationships through education, responsiveness, and proactive engagement, while maintaining calm and empathy in complex situations. Able to work independently and manage shifting priorities across training, support, and internal systems while contributing to a collaborative, remote-first team culture.
How to Apply: Please review the full Job Description to learn more about the role. IMPORTANT: To be considered for this role, please include your resume and a paragraph (less than 200 words) that sells us on why you are our ideal candidate. Please send both to TallSky Consulting.
This is a remote opportunity with preference given to candidates already based in Victoria or Vancouver, but strong candidates from across Canada will be considered.
We thank all candidates who apply; however, only those selected for further consideration will be contacted.
Not the right fit? Search for Customer Operations Specialist jobs in Canada
About TallSky Consulting Group
Established in 2003, TallSky Consulting Group is a diverse and experienced team of highly reputable HR professionals servicing our diverse clients on Vancouver Island and across Western Canada.
We offer the depth and breadth of experience and knowledge to provide a broad range of strategic HR services to public, private and non-profit sectors. We provide talented recruitment services and the leadership guidance to enable you to achieve sustainable, competitive strength through your people.
We invest time and energy to learn about your business and employees so we can expertly tailor our services to fit your organization and the unique nature of your workplace culture – whether it be a business, government agency, or non-profit organization.
We understand what it takes to build a successful business, organization and team on Vancouver Island!
CORE HR SERVICES: Executive search and staff recruitment Strategic Organizational HR Leadership Change Management and Communication Custom HR Services - On Site or On Demand Organizational Design, Job Description and Classification Analysis Compensation and Benefits Review On-boarding and performance metrics Talent Planning and Performance Management Termination and Out-Placement Policy Development Training and Facilitation
CORE MANAGEMENT CONSULTING SERVICES Complex systems project management Alternative service delivery (ASD) assessment Business case development High-value procurement consultation Governance structures Financial modelling and analysis Program assessment Policy/legislation development
Similar Jobs
Customer Operations Specialist
Top Benefits
About the role
TallSky Consulting is proud to be recruiting on behalf of Delta-X Research for a Customer Operations Specialist. Do you enjoy building strong customer relationships, solving complex problems, and working with innovative technology? Would you love to grow your career in a small company where your ability to connect with customers and demystify technical software makes a real difference? If so, we want to hear from you!
This is a remote opportunity for candidates based in Victoria or Vancouver, but exceptional candidates from elsewhere in Canada are also encouraged to apply.
Why Join Delta-X Research?
Headquartered in Victoria, BC, Delta-X Research is a nimble and growing Canadian-owned company that builds science-based decision-support tools for the electric power industry. As a Customer Operations Specialist, you will be the person customers rely on to learn, grow, and feel genuinely supported as they work with Delta-X Research software. You will deliver training, provide technical support, and help customers get the most out of our tools from onboarding through their entire lifecycle.
Delta-X Research offers a competitive salary of $66,850 - $77,200 per year to start (based on related education and experience) plus profit sharing. Additional benefits include medical, dental, life insurance and long-term disability, 3 weeks of vacation with room to grow, and a fully remote work environment built on trust and flexibility with plenty of opportunities to learn and expand into new areas as the company scales.
You will be joining a collaborative team that values thoughtful communication, shared wins, and work-life balance — the Customer Operations team is witty, fun-loving, low ego, and has an ever-growing list of inside jokes ready for your onboarding.
The Customer Operations Specialist's Key Responsibilities Include:
Customer Training and Success: Deliver engaging training sessions during onboarding and throughout the customer lifecycle. Prepare materials, tailor content, and monitor adoption to proactively identify opportunities for additional education or support.
Technical Support: Serve as first responder for technical support tickets, investigate and resolve software-related issues, coordinate with the development team when needed, and maintain detailed records of support interactions in HubSpot.
Customer Onboarding Support: Configure Transformer Oil Analyst (TOA) databases, prepare and validate customer data, troubleshoot setup issues, and contribute to the refinement of onboarding tools, templates, and documentation.
Presales Technical Support: Prepare databases and demo environments for customer demos in collaboration with Sales, and help maintain technical documentation that supports presales conversations.
HubSpot and CRM Management: Maintain and improve HubSpot pipelines, workflows, dashboards, and reporting. Monitor data quality, document best practices, and support cross-departmental use of the platform.
This is only a small sampling of what your day will hold. Please review the full Job Description to learn more about this role.
Preferred Education and Experience: Bachelor's degree or diploma in Computer Science, Engineering, Physics, or a related technical or scientific field. An equivalent combination of education and professional experience will be considered. 3+ years of experience in a customer-facing role involving technical support, training, or onboarding for software or SaaS products. Demonstrated success delivering customer training and creating customer-facing documentation such as training guides, FAQs, or knowledge base articles. Experience working cross-functionally with teams such as Product Development, Sales, and Marketing. Experience using CRM and support tools such as HubSpot, Zendesk, or similar platforms. Familiarity with the electric utility sector, scientific data systems, or engineering workflows is a strong asset. Working proficiency in Spanish or French is also an asset.
Skills and Abilities: Skilled at delivering customer training tailored to user roles, needs, and product use cases, including virtual sessions and product walkthroughs. Comfortable with technical and scientific environments, and able to learn complex systems quickly and guide others through them with patience and clarity. Strong written communication skills for creating clear, customer-facing resources such as FAQs, guides, and knowledge base articles. Analytical and detail-oriented, with the ability to investigate and resolve technical issues independently or collaboratively. Ability to build strong customer relationships through education, responsiveness, and proactive engagement, while maintaining calm and empathy in complex situations. Able to work independently and manage shifting priorities across training, support, and internal systems while contributing to a collaborative, remote-first team culture.
How to Apply: Please review the full Job Description to learn more about the role. IMPORTANT: To be considered for this role, please include your resume and a paragraph (less than 200 words) that sells us on why you are our ideal candidate. Please send both to TallSky Consulting.
This is a remote opportunity with preference given to candidates already based in Victoria or Vancouver, but strong candidates from across Canada will be considered.
We thank all candidates who apply; however, only those selected for further consideration will be contacted.
Not the right fit? Search for Customer Operations Specialist jobs in Canada
About TallSky Consulting Group
Established in 2003, TallSky Consulting Group is a diverse and experienced team of highly reputable HR professionals servicing our diverse clients on Vancouver Island and across Western Canada.
We offer the depth and breadth of experience and knowledge to provide a broad range of strategic HR services to public, private and non-profit sectors. We provide talented recruitment services and the leadership guidance to enable you to achieve sustainable, competitive strength through your people.
We invest time and energy to learn about your business and employees so we can expertly tailor our services to fit your organization and the unique nature of your workplace culture – whether it be a business, government agency, or non-profit organization.
We understand what it takes to build a successful business, organization and team on Vancouver Island!
CORE HR SERVICES: Executive search and staff recruitment Strategic Organizational HR Leadership Change Management and Communication Custom HR Services - On Site or On Demand Organizational Design, Job Description and Classification Analysis Compensation and Benefits Review On-boarding and performance metrics Talent Planning and Performance Management Termination and Out-Placement Policy Development Training and Facilitation
CORE MANAGEMENT CONSULTING SERVICES Complex systems project management Alternative service delivery (ASD) assessment Business case development High-value procurement consultation Governance structures Financial modelling and analysis Program assessment Policy/legislation development