Job Summary:

JOB DESCRIPTION – Fulfillment Associate

Location: North York, ON (On-site)

Division: Ticketmaster Canada

Line Manager: Manager, Client Support and Fulfillment

Contract Terms: Fixed-term (May thru Jul. - 3 months), Full-time, 37.5 hours per week

THE TEAM

We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.

THE JOB

The Fulfillment team is growing, ahead of the busy Festival season upcoming! The team works in an open-office setting, with seated stations where you will be responsible for fulfilling festival orders. Ensuring a steady pace and accuracy for every order to meet deadlines. The work atmosphere is a fun and friendly team culture.

WHAT YOU WILL BE DOING

• Preparing wristbands, inserts and merchandise for activation.
• Ensuring close attention to detail while scanning and fulfilling orders and matching with the appropriate number of wristbands.
• Adding proper inserts and/or merchandise into each envelope/package to be shipped out.
• Working effectively with your team to meet deadlines.
• Maintain cleanliness of working and common office areas daily and ensure unused inventory is stored accordingly (must be able to lift up to 20lbs).
• Supporting other projects/tasks as assigned.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Ability to sit for extended periods of time.
• Comfortable with repetitive tasks, in seated position.
• Must maintain a steady pace and focus while staying detail oriented.
• Commitment to follow packaging instructions per project (as directed by manager), to ensure client, fan and quality needs are met.
• Must be able to workfull-time, schedule isMonday to Friday, from9am to 5pm.
• Must be able to clear criminal record check.
• If you enjoy working with music, you are encouraged to listen to music via headphones!

YOU (BEHAVIOURAL SKILLS)

• You have strong attention to detail and are we organized.
• You are motivated/a self-starter with the ability to work in a busy, high-pressure environment.
• Great communication and interpersonal skills, including verbal, written, and listening.
• Good manual dexterity and ability to complete repetitive tasks/movement.

BENEFITS & PERKS

Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars:

-HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

-YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

-WEALTH: 401(k) program with company match, stock reimbursement program

-FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

-CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

-OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters , Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability- Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork– While we celebrate individual achievements, we know have more success as a team.

Integrity- We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent .

Belonging- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with .

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely , good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek . Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process . Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.