Program Administrator / Customer Service Representative (Government of Alberta) – CALGARY-Hybrid
About the role
Please send your resume at anila.dada@amyantek.com if you are interested in this 07 months (09/01/2026 to 03/31/2027) contract role. Please feel free to forward if you are not interested. This is with Govt of Alberta.
Processing Center Advisor (GOAPRDJP00000985) - 8 Resources
Work Status: Hybrid The successful candidate must reside within one (1) hour of a designated office location to support operational requirements and potential in-office attendance. As a result, candidates must be located in or near Calgary, or Edmonton.
Days in the office could be a maximum of 5 days a week
Work Location: 9920 – Calgary or Edmonton, Alberta
Must Have: Education
High School Diploma/GED
Must Have: Work Experience
3 years experience in Customer Service and/or Retail sales experience. 2 years experience researching existing documentation to determine a resolution. 3 years experience working in a fast-paced role, to problem solve/troubleshoot, while working independently and in a team environments. 3 years hands on experience working in a complex environment requiring prioritization of tasks and deliverables.
Nice to Have: Education
Relevant post-secondary education in the area of office administration. Acceptable education includes degrees, diplomas and certificates Nice to Have: Work Experience 3 years experience navigating between multiple operating/computer system, to validate/assess applications eligibility 2 years experience working in a call center environment responding to inquires over the phone or by email and tracking detailed notes on the request in a call tracking system. 3 years experience working in a role that required strong analytical skills with high attention to detail and accuracy. 4 years relevant experience in a role similar to this. Experience must be applicable to this role.
Description
We are seeking detail-oriented, client-focused professionals to join our team as Child Care Assessors/Representative. In this role, you will support Alberta families, childcare providers, and stakeholders through the delivery of the Child Care Subsidy Program, Child Care Family Portal and Canada-Alberta Canada-wide Early Learning and Child Care initiatives.
Key Responsibilities
Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines. Determine client eligibility by reviewing financial and supporting documentation. Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders. Provide guidance on program requirements and assist clients in navigating online services and processes. Investigate and resolve application, payment, eligibility, and system-related issues. Maintain accurate records and ensure compliance with privacy, security, and information management requirements. Collaborate with internal and external partners to support effective program delivery. Contribute to continuous improvement initiatives, testing, training, and operational projects.
What You Bring
Experience in customer service, program administration, benefits administration, case management, or a related field. Strong analytical, problem-solving, and organizational skills. Ability to interpret and apply legislation, policies, procedures, and program guidelines. Experience assessing information and making decisions with a high degree of accuracy and attention to detail. Ability to manage competing priorities in a high-volume, fast-paced environment. Strong verbal and written communication skills. Experience handling sensitive and confidential information with professionalism and discretion. Ability to build positive relationships and provide empathetic, client-focused service.
Assets
Experience with government programs, eligibility assessment, or social benefits administration. Experience supporting clients through complex or sensitive situations. Experience using multiple systems and databases simultaneously while delivering customer service.
Work Status and Location Requirement
Per worker model this is a hybrid position, with opportunities in Calgary, or Edmonton. The successful candidate must reside within one (1) hour of a designated office location to support operational requirements and potential in-office attendance. As a result, candidates must be located in or near Calgary, or Edmonton.
Days in the office could be a maximum of 5 days a week
Working Hours
Standard Hours of work are 8:15 to 4:30pm with a 1 hr lunch break Alberta time, Monday through Friday excluding holidays observed by the province
Anticipated Interviews dates
Interviews are estimated to start on August 17, 2026.
Scoring Methodology
Financial/Pricing: 10% Resource Qualifications: 40% Interview Process: 50%
Submission Requirements
RESUME TO PROCEED TO THE NEXT STAGE, YOUR RESUME MUST CLEARLY DESCRIBE ALL REQUIRED EXPERIENCE WITHIN THE CONTEXT OF THE SPECIFIC JOB OR PROJECT WHERE IT WAS GAINED. SIMPLY COPYING THE QUALIFICATION WITHOUT THIS EXPLANATION WILL NOT BE SUFFICIENT. EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY. THREE REFERENCES, FOR WHOM SIMILAR WORK HAS BEEN PERFORMED, MUST BE PROVIDED. THE MOST RECENT REFERENCE SHOULD BE LISTED FIRST. REFERENCE CHECKS MAY OR MAY NOT BE COMPLETED TO ASSIST WITH SCORING THE PROPOSED RESOURCE.
Not the right fit? Search for Program Administrator / Customer Service Representative jobs in Calgary, Alberta, Canada
About Amyantek
Amyantek is a Premier IT recruiting company with a focus on the Canadian Market. Our goal is to provide the highest quality of service to both our clients and our professional candidates No matter what the requirement, Amyantek is committed to exceeding our clients needs with the best quality of candidates who are pre- qualified with integrity and honesty at a cost effective solution. We are continuously looking for new ways to provide candidates who fit the complete requirements requested by our clients.
Our services which distinguishes us to our clients
- Response to client within 8 hours
- Candidate submission within 48 hours of receiving request
- Resume submission to request= 3:1
- Contractor Replacement guarantee: 10 days
- Full time replacement Guarantee: 90 days
Similar Jobs
Program Administrator / Customer Service Representative (Government of Alberta) – CALGARY-Hybrid
About the role
Please send your resume at anila.dada@amyantek.com if you are interested in this 07 months (09/01/2026 to 03/31/2027) contract role. Please feel free to forward if you are not interested. This is with Govt of Alberta.
Processing Center Advisor (GOAPRDJP00000985) - 8 Resources
Work Status: Hybrid The successful candidate must reside within one (1) hour of a designated office location to support operational requirements and potential in-office attendance. As a result, candidates must be located in or near Calgary, or Edmonton.
Days in the office could be a maximum of 5 days a week
Work Location: 9920 – Calgary or Edmonton, Alberta
Must Have: Education
High School Diploma/GED
Must Have: Work Experience
3 years experience in Customer Service and/or Retail sales experience. 2 years experience researching existing documentation to determine a resolution. 3 years experience working in a fast-paced role, to problem solve/troubleshoot, while working independently and in a team environments. 3 years hands on experience working in a complex environment requiring prioritization of tasks and deliverables.
Nice to Have: Education
Relevant post-secondary education in the area of office administration. Acceptable education includes degrees, diplomas and certificates Nice to Have: Work Experience 3 years experience navigating between multiple operating/computer system, to validate/assess applications eligibility 2 years experience working in a call center environment responding to inquires over the phone or by email and tracking detailed notes on the request in a call tracking system. 3 years experience working in a role that required strong analytical skills with high attention to detail and accuracy. 4 years relevant experience in a role similar to this. Experience must be applicable to this role.
Description
We are seeking detail-oriented, client-focused professionals to join our team as Child Care Assessors/Representative. In this role, you will support Alberta families, childcare providers, and stakeholders through the delivery of the Child Care Subsidy Program, Child Care Family Portal and Canada-Alberta Canada-wide Early Learning and Child Care initiatives.
Key Responsibilities
Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines. Determine client eligibility by reviewing financial and supporting documentation. Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders. Provide guidance on program requirements and assist clients in navigating online services and processes. Investigate and resolve application, payment, eligibility, and system-related issues. Maintain accurate records and ensure compliance with privacy, security, and information management requirements. Collaborate with internal and external partners to support effective program delivery. Contribute to continuous improvement initiatives, testing, training, and operational projects.
What You Bring
Experience in customer service, program administration, benefits administration, case management, or a related field. Strong analytical, problem-solving, and organizational skills. Ability to interpret and apply legislation, policies, procedures, and program guidelines. Experience assessing information and making decisions with a high degree of accuracy and attention to detail. Ability to manage competing priorities in a high-volume, fast-paced environment. Strong verbal and written communication skills. Experience handling sensitive and confidential information with professionalism and discretion. Ability to build positive relationships and provide empathetic, client-focused service.
Assets
Experience with government programs, eligibility assessment, or social benefits administration. Experience supporting clients through complex or sensitive situations. Experience using multiple systems and databases simultaneously while delivering customer service.
Work Status and Location Requirement
Per worker model this is a hybrid position, with opportunities in Calgary, or Edmonton. The successful candidate must reside within one (1) hour of a designated office location to support operational requirements and potential in-office attendance. As a result, candidates must be located in or near Calgary, or Edmonton.
Days in the office could be a maximum of 5 days a week
Working Hours
Standard Hours of work are 8:15 to 4:30pm with a 1 hr lunch break Alberta time, Monday through Friday excluding holidays observed by the province
Anticipated Interviews dates
Interviews are estimated to start on August 17, 2026.
Scoring Methodology
Financial/Pricing: 10% Resource Qualifications: 40% Interview Process: 50%
Submission Requirements
RESUME TO PROCEED TO THE NEXT STAGE, YOUR RESUME MUST CLEARLY DESCRIBE ALL REQUIRED EXPERIENCE WITHIN THE CONTEXT OF THE SPECIFIC JOB OR PROJECT WHERE IT WAS GAINED. SIMPLY COPYING THE QUALIFICATION WITHOUT THIS EXPLANATION WILL NOT BE SUFFICIENT. EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY. THREE REFERENCES, FOR WHOM SIMILAR WORK HAS BEEN PERFORMED, MUST BE PROVIDED. THE MOST RECENT REFERENCE SHOULD BE LISTED FIRST. REFERENCE CHECKS MAY OR MAY NOT BE COMPLETED TO ASSIST WITH SCORING THE PROPOSED RESOURCE.
Not the right fit? Search for Program Administrator / Customer Service Representative jobs in Calgary, Alberta, Canada
About Amyantek
Amyantek is a Premier IT recruiting company with a focus on the Canadian Market. Our goal is to provide the highest quality of service to both our clients and our professional candidates No matter what the requirement, Amyantek is committed to exceeding our clients needs with the best quality of candidates who are pre- qualified with integrity and honesty at a cost effective solution. We are continuously looking for new ways to provide candidates who fit the complete requirements requested by our clients.
Our services which distinguishes us to our clients
- Response to client within 8 hours
- Candidate submission within 48 hours of receiving request
- Resume submission to request= 3:1
- Contractor Replacement guarantee: 10 days
- Full time replacement Guarantee: 90 days