Top Benefits
About the role
Why Choose Us We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
General Description The Account Manager – Client Retention plays a key role in maintaining and strengthening long‑term customer relationships. This role focuses on delivering exceptional service, identifying opportunities to enhance client satisfaction, and proactively reducing churn within an assigned book of business. Using a consultative approach, the Account Manager ensures clients receive the right Waste Connections solutions to meet their evolving needs while fostering loyalty and long-term partnerships.
As an Account Manager with us, the minimum responsibilities are:
- Manage and nurture an assigned book of business, serving as the main point of contact for all client needs within the Niagara and St. Catherines territories.
- Drive client retention efforts by building strong relationships, understanding account trends, and proactively addressing potential issues.
- Cultivate a deep understanding of each customer’s operations, service requirements, and pain points to provide tailored recommendations.
- Monitor account activity, identify service improvement opportunities, and collaborate with internal teams to implement solutions.
- Engage in regular outreach (calls, meetings, on-site visits when needed) to maintain a personal connection with key decision makers and influencers.
- Respond promptly to customer concerns and inquiries, ensuring timely resolutions and a consistently positive client experience.
- Use Salesforce CRM to document interactions, track account insights, and maintain accurate customer records for follow-up and reporting.
- Identify opportunities for account expansion, including service upgrades or cross-selling where appropriate, while prioritizing retention goals.
- Support churn reduction strategies, working closely with the District team to understand risk indicators and intervene before issues escalate.
- Maintain strong communication and presentation skills, effectively conveying value and reinforcing long-term partnership benefits.
What We Need From You
- 3-4 years of solid business to business (B2B) sales experience
- Experience with contract selling will be an asset
- Excellent communication and time management skills
- Knowledge of Microsoft Office (word, excel, etc.)
- Knowledge of Salesforce, or comparable CRM tool is a plus
- Must have own vehicle for existing customers and new prospects
What You’ll Get From Us
- Base salary plus monthly commission
- Comprehensive benefits package
- Annual Chairman’s Club recognition for top national performers
We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.
About Waste Connections of Canada
Waste Connections of Canada (formerly Progressive Waste Solutions) is one of Canada’s largest full-service, vertically integrated waste management companies, providing non-hazardous solid waste collection, recycling and landfill disposal services to commercial, industrial, municipal and residential customers. In 2016, we merged with Waste Connections, Inc., becoming the third largest solid waste management company in North America with a network of operations in 39 states, six provinces and the District of Columbia.
At Waste Connections of Canada, we pride ourselves on our strong commitment to creating a more sustainable future. Our environmental practices and technologies provide benefits including: organized, timely and safe waste removal from residential and business communities; diversion of waste from our landfills through our recycling facilities; and energy capture of landfill gases for productive use.
Beyond meeting and exceeding regulatory expectations, we work constantly to identify best management practices that promote environmental sustainability. In all of our communities, this means engaging with regulators, engineers and industry experts to learn about and implement new waste management technologies.
On a daily basis, we help homes and businesses come up with smart solutions for all of their waste needs.
Top Benefits
About the role
Why Choose Us We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
General Description The Account Manager – Client Retention plays a key role in maintaining and strengthening long‑term customer relationships. This role focuses on delivering exceptional service, identifying opportunities to enhance client satisfaction, and proactively reducing churn within an assigned book of business. Using a consultative approach, the Account Manager ensures clients receive the right Waste Connections solutions to meet their evolving needs while fostering loyalty and long-term partnerships.
As an Account Manager with us, the minimum responsibilities are:
- Manage and nurture an assigned book of business, serving as the main point of contact for all client needs within the Niagara and St. Catherines territories.
- Drive client retention efforts by building strong relationships, understanding account trends, and proactively addressing potential issues.
- Cultivate a deep understanding of each customer’s operations, service requirements, and pain points to provide tailored recommendations.
- Monitor account activity, identify service improvement opportunities, and collaborate with internal teams to implement solutions.
- Engage in regular outreach (calls, meetings, on-site visits when needed) to maintain a personal connection with key decision makers and influencers.
- Respond promptly to customer concerns and inquiries, ensuring timely resolutions and a consistently positive client experience.
- Use Salesforce CRM to document interactions, track account insights, and maintain accurate customer records for follow-up and reporting.
- Identify opportunities for account expansion, including service upgrades or cross-selling where appropriate, while prioritizing retention goals.
- Support churn reduction strategies, working closely with the District team to understand risk indicators and intervene before issues escalate.
- Maintain strong communication and presentation skills, effectively conveying value and reinforcing long-term partnership benefits.
What We Need From You
- 3-4 years of solid business to business (B2B) sales experience
- Experience with contract selling will be an asset
- Excellent communication and time management skills
- Knowledge of Microsoft Office (word, excel, etc.)
- Knowledge of Salesforce, or comparable CRM tool is a plus
- Must have own vehicle for existing customers and new prospects
What You’ll Get From Us
- Base salary plus monthly commission
- Comprehensive benefits package
- Annual Chairman’s Club recognition for top national performers
We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.
About Waste Connections of Canada
Waste Connections of Canada (formerly Progressive Waste Solutions) is one of Canada’s largest full-service, vertically integrated waste management companies, providing non-hazardous solid waste collection, recycling and landfill disposal services to commercial, industrial, municipal and residential customers. In 2016, we merged with Waste Connections, Inc., becoming the third largest solid waste management company in North America with a network of operations in 39 states, six provinces and the District of Columbia.
At Waste Connections of Canada, we pride ourselves on our strong commitment to creating a more sustainable future. Our environmental practices and technologies provide benefits including: organized, timely and safe waste removal from residential and business communities; diversion of waste from our landfills through our recycling facilities; and energy capture of landfill gases for productive use.
Beyond meeting and exceeding regulatory expectations, we work constantly to identify best management practices that promote environmental sustainability. In all of our communities, this means engaging with regulators, engineers and industry experts to learn about and implement new waste management technologies.
On a daily basis, we help homes and businesses come up with smart solutions for all of their waste needs.