Aquent is proud to partner with a leading Canadian organization at the forefront of both retail and financial services. This innovative company is dedicated to shaping the future of digital experiences for millions of customers across the nation.

Are you a visionary Senior Product Designer ready to revolutionize digital banking? This is your chance to profoundly impact the future of customer experiences by driving innovation from the ground up. We’re seeking a creative force to join an innovation-focused Digital Customer Experience team, where you’ll solve complex problems, craft groundbreaking future-state concepts, and influence digital experiences long before they reach development. This pivotal contract role moves beyond feature iteration, inviting you to explore entirely new customer journeys, validate bold ideas, and shape the next generation of digital banking for millions.

What You’ll Do

Partner with UX Strategists to transform customer insights and journey maps into innovative digital concepts. Create multiple high-fidelity concept directions that can be evaluated through customer research. Design end-to-end customer journeys for complex banking experiences rather than isolated screens. Translate ambiguous business opportunities into compelling UX and UI concepts. Iterate concepts based on customer feedback and stakeholder input. Conduct competitive research across banking, fintech, and adjacent industries to identify best-in-class experiences. Apply and evolve established design patterns while respecting an enterprise design system. Document validated concepts for seamless transition into Product Delivery teams. Collaborate with Product Managers, Researchers, Engineers, Accessibility specialists, and Design System teams.

Required Qualifications

5+ years designing digital products within product design, UX, service design, or concept design environments. Strong portfolio demonstrating discovery work, customer journeys, workflow thinking, and concept development. Advanced Figma proficiency. Experience creating multiple design concepts from ambiguous requirements. Strong UX and UI design skills. Experience presenting design rationale to stakeholders. Ability to move quickly while balancing creativity with practical implementation. Excellent communication and collaboration skills. Experience working in agile, cross-functional product teams.

Preferred Qualifications

Agency or Innovation Lab background

Financial Services experience FinTech experience Insurance or Healthcare digital experience Service Design experience Journey Mapping expertise AI-enabled customer experience projects Design Systems experience Accessibility knowledge Generative research experience

Why This Role?

Help shape the future of digital banking before products are built. Work on strategic discovery projects with significant influence across Product and Design. Join an experienced UX Strategy team focused on innovation rather than feature delivery. Build experiences that impact millions of Canadian customers. Gain valuable financial services experience while working on complex customer journeys.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.