WAT OSS Technician
About the role
Description
The OnSite Support Technician is responsible for providing on-site, in-person technical support to employees in a plant environment. This role involves creating and managing tickets in ServiceNow, deploying and refreshing supported PCs, printers, and network devices, maintaining computer rooms and network closets, and ensuring accurate inventory management. The OnSite Support Technician will also deploy and support IT audio/video equipment in conference rooms, execute tasks required for ongoing project deployments, and provide on-call/after-hours support for critical issues.
Responsibilities
Provide On-Site, in-person technical support to employees
Create and manage tickets in ServiceNow, ensuring timely resolution
Deploy and refresh supported PCs, printers, and network devices (switches, APs, wireless controllers)
Maintain computer room and network closets according to standards
Maintain accurate inventory of all equipment (EUX, NET) in ServiceNow, managing equipment from receipt to disposal while adhering to lifecycle processes.
Deploy and support (IT) Audio/Video equipment deployed in conference rooms. Support business video events as needed
Execute assigned tasks required to support ongoing project deployments
Provide on-call P1/P2 support, rotate 24 x 7 support with team to address critical issues and serve as the "Hands and Eyes" for the network team.
Requirements
At least 2 years of IT experience (5+ years preferred), resulting in technical skills with network, audio/visual, PC support and other IT technical infrastructure hands-on skills.
Must be professional in demeanor and adhere to site-specific dress code policies.
Must be a strong collaborator with excellent written and verbal communication skills.
Excellent problem-solving skills and the ability to work in a fast-moving environment.
Must be able to complete all physical requirements of the job, including standing or walking for several hours a day, and moving equipment weighing up to 50 lbs.
Self-motivated and driven to achieve quality results.
Team player with the ability to quickly learn new skills.
Ability to learn and follow standards, processes, security, and safety requirements.
Preferred
Bachelor’s degree in Computer Science or related field, or equivalent work experience.
Skills
desktop, windows 10, troubleshooting, customer service
Top Skills Details
desktop,windows 10,troubleshooting,customer service
Additional Skills & Qualifications
This position may require on-site work in Bridgewater, Nova Scotia.
Safety gear is required, including steel-toed boots, protective eyewear and earwear.
Active Driver's License & reliable transportation required.
Experience Level
Intermediate Level
Pay And Benefits
The pay range for this position is $20.00 - $27.00/hr.
Workplace Type
This is a fully onsite position in Waterville,NS.
À propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems
We’re TEKsystems. We accelerate business transformation by solving complex technology, business and talent challenges—across the globe. We partner with 80% of the Fortune 500 to create solutions that enable them to capitalize on change. TEKsystems is an Allegis Group company.
WAT OSS Technician
About the role
Description
The OnSite Support Technician is responsible for providing on-site, in-person technical support to employees in a plant environment. This role involves creating and managing tickets in ServiceNow, deploying and refreshing supported PCs, printers, and network devices, maintaining computer rooms and network closets, and ensuring accurate inventory management. The OnSite Support Technician will also deploy and support IT audio/video equipment in conference rooms, execute tasks required for ongoing project deployments, and provide on-call/after-hours support for critical issues.
Responsibilities
Provide On-Site, in-person technical support to employees
Create and manage tickets in ServiceNow, ensuring timely resolution
Deploy and refresh supported PCs, printers, and network devices (switches, APs, wireless controllers)
Maintain computer room and network closets according to standards
Maintain accurate inventory of all equipment (EUX, NET) in ServiceNow, managing equipment from receipt to disposal while adhering to lifecycle processes.
Deploy and support (IT) Audio/Video equipment deployed in conference rooms. Support business video events as needed
Execute assigned tasks required to support ongoing project deployments
Provide on-call P1/P2 support, rotate 24 x 7 support with team to address critical issues and serve as the "Hands and Eyes" for the network team.
Requirements
At least 2 years of IT experience (5+ years preferred), resulting in technical skills with network, audio/visual, PC support and other IT technical infrastructure hands-on skills.
Must be professional in demeanor and adhere to site-specific dress code policies.
Must be a strong collaborator with excellent written and verbal communication skills.
Excellent problem-solving skills and the ability to work in a fast-moving environment.
Must be able to complete all physical requirements of the job, including standing or walking for several hours a day, and moving equipment weighing up to 50 lbs.
Self-motivated and driven to achieve quality results.
Team player with the ability to quickly learn new skills.
Ability to learn and follow standards, processes, security, and safety requirements.
Preferred
Bachelor’s degree in Computer Science or related field, or equivalent work experience.
Skills
desktop, windows 10, troubleshooting, customer service
Top Skills Details
desktop,windows 10,troubleshooting,customer service
Additional Skills & Qualifications
This position may require on-site work in Bridgewater, Nova Scotia.
Safety gear is required, including steel-toed boots, protective eyewear and earwear.
Active Driver's License & reliable transportation required.
Experience Level
Intermediate Level
Pay And Benefits
The pay range for this position is $20.00 - $27.00/hr.
Workplace Type
This is a fully onsite position in Waterville,NS.
À propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.
About TEKsystems And TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems
We’re TEKsystems. We accelerate business transformation by solving complex technology, business and talent challenges—across the globe. We partner with 80% of the Fortune 500 to create solutions that enable them to capitalize on change. TEKsystems is an Allegis Group company.