Desktop Support Analyst
Top Benefits
About the role
Your Opportunity
Take the first step towards designing your career with Stantec as a Desktop Support Analyst in Information Technology Services.
- Collaborate with experienced support staff throughout Canada
- Opportunity to work with peers on strategic IT initiatives
- Work in a challenging support environment with a broad spectrum of IT issues requiring creative and innovative problem-solving skills
Your Key Responsibilities
- Configuration/reconfiguration of hardware, including workstations and printers including new office set up or acquisition work
- Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature
- Create and update accurate and consistent records of all calls
- Monitor progress on problem resolution and advise users on status of issue
- Performing system backups/recoveries
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients
- Provide excellent client service
- Proven competence in a Microsoft Windows environment including Windows 11, MS Office 365, Microsoft System Center Configuration Manager.
- Current knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
- Have proven troubleshooting skills to resolve more complex issues.
- Experience in an ITIL and SOX compliant organization a plus.
- Excellent customer relationship, communications, and interpersonal skills.
- Must be able to move, carry and manipulate equipment up to 50 pounds.
- Valid driver’s license and satisfactory driving record is required.
Education and Experience
Minimum of 5-6 years of related experience.
Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience.
Position will primarily work in an office setting.
Some travel is required, primarily to other local office locations.
This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.
About Stantec
Stantec empowers clients, people, and communities to rise to the world’s greatest challenges at a time when the world faces more unprecedented concerns than ever before.
We are a global leader in sustainable engineering, architecture, and environmental consulting. Our professionals deliver the expertise, technology, and innovation communities need to manage aging infrastructure, demographic and population changes, the energy transition, and more.
Today’s communities transcend geographic borders. At Stantec, community means everyone with an interest in the work that we do—from our project teams and industry colleagues to our clients and the people our work impacts. The diverse perspectives of our partners and interested parties drive us to think beyond what’s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure.
We are designers, engineers, scientists, project managers, and strategic advisors. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what’s possible.
Stantec trades on the TSX and the NYSE under the symbol STN.
Desktop Support Analyst
Top Benefits
About the role
Your Opportunity
Take the first step towards designing your career with Stantec as a Desktop Support Analyst in Information Technology Services.
- Collaborate with experienced support staff throughout Canada
- Opportunity to work with peers on strategic IT initiatives
- Work in a challenging support environment with a broad spectrum of IT issues requiring creative and innovative problem-solving skills
Your Key Responsibilities
- Configuration/reconfiguration of hardware, including workstations and printers including new office set up or acquisition work
- Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature
- Create and update accurate and consistent records of all calls
- Monitor progress on problem resolution and advise users on status of issue
- Performing system backups/recoveries
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients
- Provide excellent client service
- Proven competence in a Microsoft Windows environment including Windows 11, MS Office 365, Microsoft System Center Configuration Manager.
- Current knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
- Have proven troubleshooting skills to resolve more complex issues.
- Experience in an ITIL and SOX compliant organization a plus.
- Excellent customer relationship, communications, and interpersonal skills.
- Must be able to move, carry and manipulate equipment up to 50 pounds.
- Valid driver’s license and satisfactory driving record is required.
Education and Experience
Minimum of 5-6 years of related experience.
Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience.
Position will primarily work in an office setting.
Some travel is required, primarily to other local office locations.
This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.
About Stantec
Stantec empowers clients, people, and communities to rise to the world’s greatest challenges at a time when the world faces more unprecedented concerns than ever before.
We are a global leader in sustainable engineering, architecture, and environmental consulting. Our professionals deliver the expertise, technology, and innovation communities need to manage aging infrastructure, demographic and population changes, the energy transition, and more.
Today’s communities transcend geographic borders. At Stantec, community means everyone with an interest in the work that we do—from our project teams and industry colleagues to our clients and the people our work impacts. The diverse perspectives of our partners and interested parties drive us to think beyond what’s previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure.
We are designers, engineers, scientists, project managers, and strategic advisors. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what’s possible.
Stantec trades on the TSX and the NYSE under the symbol STN.