Client Delivery Manager (1-Year Contract)
Top Benefits
About the role
We are hiring for this position out of our Toronto and Vancouver offices. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.
This a 1-year Fixed Term opportunity.
As a Customer Delivery Manager at Peoples Group, you will play a crucial role in ensuring the successful implementation and ongoing support of our financial solutions products for fintech clients across Canada. You will collaborate closely with internal teams, including Account Management, Sales, Product, Compliance and Risk, to deliver seamless customer experiences and drive business growth.
About the role:
As a Client Delivery Manager at Peoples Group, you will play a crucial role in ensuring the successful implementation and ongoing support of our financial solutions products for fintech clients across Canada. You will collaborate closely with internal teams, including Account Management, Sales, Product, Compliance and Risk, to deliver seamless customer experiences and drive business growth.
About the day-to-day:
- Manage end-to-end delivery of API based fintech solutions for clients, ensuring projects are delivered on time and within scope.
- Serve as the primary point of contact for key client implementations, maintaining strong relationships, and addressing any issues or concerns promptly.
- Work closely with cross-functional teams to onboard new clients, conduct training sessions, and provide ongoing support.
- Monitor project progress and prepare regular status reports for key internal stakeholders.
- Lead change management efforts to facilitate smooth updates / transitions for clients looking to modify their services with us.
- Identify opportunities for process improvement and contribute to product enhancement initiatives.
- Assist with documenting process and procedures detailing project management processes, methods, tools, guidelines.
- Act as a liaison to organize workshops, meetings and retrospectives and communicate with cross-functional stakeholders on key findings
About the qualifications:
- 3-5 years of experience in a project management or customer delivery roles.
- Experience working within the banking or fintech industry considered an asset.
- Bachelor's degree in Business Administration or a related field.
- Scrum certification and / or PMP designation would be considered an asset.
- Experience with CRM software and project management tools (e.g. Microsoft Dynamics, Jira) is preferred.
- Experience with APIs and integration methodologies would be an asset.
- An interest in understanding and eventually becoming a SME in the latest in fintech, banking and payments.
- Exceptional relationship management skills and the ability to engage various internal stakeholders.
- Strong interpersonal skills that extend to managing and diffusing conflict.
- A demonstrated commitment to valuing differences and working alongside diverse people and perspectives. A team player who is open to receiving and acting on feedback.
- Ability to multi-task, set priorities, coordinate and schedule.
About us:
Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary, Toronto, and Montreal, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.
Our culture is built on four core behaviors: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome. We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.
About the work environment:
Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.
We offer:
- A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
- A competitive compensation package.
- A strengths-based approach, ensuring we work together more effectively.
- A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.
Hiring process:
If your application is selected, you will be invited for a first interview with one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process.
Compensation:
The expected salary for this role is approximately $85,000.00 - $95,000.00 annually. Actual compensation may vary based on experience, skills, and qualifications.
NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.
We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.
Not the right fit? Search for Client Delivery Manager jobs in Toronto, ON
About Peoples Group
Peoples Group has been providing a tailored suite of financial solutions and delivering world-class customer interactions, since 1985. Over the years, we’ve thoughtfully expanded our product and service offerings based on customer needs. We expect to continue this successful journey in the years to come. We have grown substantial market share in the insured commercial lending space and are the leading issuer of prepaid payment cards in Canada, as well as an innovative merchant acquirer. We are an entrepreneurial organization that excels at customizing solutions to fit the needs of our clients. As a trusted partner of many fintechs, we have a proven track record of providing tools and guidance so they can realize their success.
Today, Peoples Group has 455+ employees and operates nationally in Vancouver, Calgary, Toronto and Montreal. Our success comes from our employees who bring our vision and values to life. By valuing people, building relationships, and focusing on strengths, we execute with passion.
And we mean it. We live our vision and values every day by being Trustworthy, Willing, Creative. What does this look like? We believe everyone has strengths that make them unique and are their greatest opportunity for success. We focus on strengths, the strength of our employees, the strength of our customers and build from there.
Focusing on strengths allows our company to be best positioned to build on our other two values: Relationship Building and Passionate Execution. Working at Peoples has a community feeling, where people care about each other and display pride in their work. At Peoples, every employee, at all locations and levels, is empowered to make an impact and contribute ideas.
Similar Jobs
Client Delivery Manager (1-Year Contract)
Top Benefits
About the role
We are hiring for this position out of our Toronto and Vancouver offices. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.
This a 1-year Fixed Term opportunity.
As a Customer Delivery Manager at Peoples Group, you will play a crucial role in ensuring the successful implementation and ongoing support of our financial solutions products for fintech clients across Canada. You will collaborate closely with internal teams, including Account Management, Sales, Product, Compliance and Risk, to deliver seamless customer experiences and drive business growth.
About the role:
As a Client Delivery Manager at Peoples Group, you will play a crucial role in ensuring the successful implementation and ongoing support of our financial solutions products for fintech clients across Canada. You will collaborate closely with internal teams, including Account Management, Sales, Product, Compliance and Risk, to deliver seamless customer experiences and drive business growth.
About the day-to-day:
- Manage end-to-end delivery of API based fintech solutions for clients, ensuring projects are delivered on time and within scope.
- Serve as the primary point of contact for key client implementations, maintaining strong relationships, and addressing any issues or concerns promptly.
- Work closely with cross-functional teams to onboard new clients, conduct training sessions, and provide ongoing support.
- Monitor project progress and prepare regular status reports for key internal stakeholders.
- Lead change management efforts to facilitate smooth updates / transitions for clients looking to modify their services with us.
- Identify opportunities for process improvement and contribute to product enhancement initiatives.
- Assist with documenting process and procedures detailing project management processes, methods, tools, guidelines.
- Act as a liaison to organize workshops, meetings and retrospectives and communicate with cross-functional stakeholders on key findings
About the qualifications:
- 3-5 years of experience in a project management or customer delivery roles.
- Experience working within the banking or fintech industry considered an asset.
- Bachelor's degree in Business Administration or a related field.
- Scrum certification and / or PMP designation would be considered an asset.
- Experience with CRM software and project management tools (e.g. Microsoft Dynamics, Jira) is preferred.
- Experience with APIs and integration methodologies would be an asset.
- An interest in understanding and eventually becoming a SME in the latest in fintech, banking and payments.
- Exceptional relationship management skills and the ability to engage various internal stakeholders.
- Strong interpersonal skills that extend to managing and diffusing conflict.
- A demonstrated commitment to valuing differences and working alongside diverse people and perspectives. A team player who is open to receiving and acting on feedback.
- Ability to multi-task, set priorities, coordinate and schedule.
About us:
Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary, Toronto, and Montreal, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.
Our culture is built on four core behaviors: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome. We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.
About the work environment:
Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.
We offer:
- A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
- A competitive compensation package.
- A strengths-based approach, ensuring we work together more effectively.
- A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.
Hiring process:
If your application is selected, you will be invited for a first interview with one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process.
Compensation:
The expected salary for this role is approximately $85,000.00 - $95,000.00 annually. Actual compensation may vary based on experience, skills, and qualifications.
NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.
We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.
Not the right fit? Search for Client Delivery Manager jobs in Toronto, ON
About Peoples Group
Peoples Group has been providing a tailored suite of financial solutions and delivering world-class customer interactions, since 1985. Over the years, we’ve thoughtfully expanded our product and service offerings based on customer needs. We expect to continue this successful journey in the years to come. We have grown substantial market share in the insured commercial lending space and are the leading issuer of prepaid payment cards in Canada, as well as an innovative merchant acquirer. We are an entrepreneurial organization that excels at customizing solutions to fit the needs of our clients. As a trusted partner of many fintechs, we have a proven track record of providing tools and guidance so they can realize their success.
Today, Peoples Group has 455+ employees and operates nationally in Vancouver, Calgary, Toronto and Montreal. Our success comes from our employees who bring our vision and values to life. By valuing people, building relationships, and focusing on strengths, we execute with passion.
And we mean it. We live our vision and values every day by being Trustworthy, Willing, Creative. What does this look like? We believe everyone has strengths that make them unique and are their greatest opportunity for success. We focus on strengths, the strength of our employees, the strength of our customers and build from there.
Focusing on strengths allows our company to be best positioned to build on our other two values: Relationship Building and Passionate Execution. Working at Peoples has a community feeling, where people care about each other and display pride in their work. At Peoples, every employee, at all locations and levels, is empowered to make an impact and contribute ideas.