Axxess is a family-owned company that has been serving importers and exporters since 1998 as a customs broker and international freight forwarder.

Our team members make a difference through the personalized service they provide to our clients. They are knowledgeable, respectful, supportive, and enjoy taking on new challenges.

At Axxess, we are committed to supporting new team members from day one. We will train and mentor you throughout your development so you can build new skills and grow your career in the field of information technology.

Are you curious, resourceful, and passionate about technology? Do you enjoy solving problems, helping people, and continuously learning?

If so, we'd love to hear from you! We are looking for our next Junior IT Support Technician!

YOUR MAIN RESPONSIBILITIES WILL INCLUDE

• Assisting users with resolving hardware, software, authentication, and connectivity issues affecting Windows 11 workstations;
• Diagnosing and resolving common Microsoft 365 issues, including Outlook, Teams, OneDrive, SharePoint, and Microsoft Office applications;
• Logging, categorizing, documenting, and following up on incidents and service requests through our IT service management platform;
• Preparing, configuring, and deploying computers and other IT equipment;
• Assisting with the administration of user accounts, access rights, and licences within Microsoft 365 and Microsoft Entra ID;
• Supporting employee onboarding and offboarding processes by preparing or removing access permissions and equipment as required;
• Verifying workstation security and compliance status and reporting any anomalies;
• Performing initial troubleshooting of network, Wi-Fi, VPN, and Internet connectivity issues;
• Providing basic support for VoIP phones, printers, meeting room equipment, and access control systems;
• Assisting with the management of IT hardware and accessory inventory;
• Reviewing, following, and updating procedures and knowledge base documentation;
• Performing other related duties required to support the efficient operation of the department.

THE PROFILE WE ARE LOOKING FOR

• You hold a college diploma in Information Technology, Computer Support, Networking, or a related field;
• Ideally, you have experience in technical support, customer service, or a similar role;
• You are comfortable communicating in both French and English, verbally and in writing, in order to collaborate with colleagues and partners across Canada and the United States;
• You are proficient with the Windows environment and Microsoft 365 applications;
• You possess strong analytical and problem-solving skills;
• You learn quickly and demonstrate curiosity when it comes to new technologies;
• You are known for your organizational skills, autonomy, and attention to detail;
• You enjoy working as part of a team and delivering excellent user support.

THE FOLLOWING QUALIFICATIONS ARE CONSIDERED ASSETS

• Microsoft Intune;
• Microsoft Entra ID;
• Active Directory;
• Microsoft Defender;
• Networking (LAN, Wi-Fi, VPN, DNS);
• VoIP telephony;
• ITSM platforms or service ticket management tools.

YOU'LL ENJOY A WIDE RANGE OF BENEFITS, INCLUDING

• Training, coaching, and ongoing support provided by Axxess;
• The opportunity to alternate between in-office work and remote work, depending on the position requirements;
• Group benefits coverage;
• A group RRSP with employer contributions;
• An Employee Assistance Program (EAP);
• Up to seven personal days in addition to annual vacation entitlement;
• A collaborative and stimulating work environment;
• Social activities, team events, and company happy hours;
• Unlimited coffee and snacks.

Join a team that values learning, collaboration, and professional growth, and help contribute to the success of a growing company!

Monday to Friday, 8:30 a.m. to 5:00 p.m.