Operations Specialist, Regulatory Services
About the role
Job Description
What is the role?
As an Operations Specialist, Regulatory Services, you will apply your subject matter expertise and be the first point of contact for RBC clients and business partners for complex/specialized operations and exception processing and/or complex/critical governance/regulatory requirements due diligence. You will provide consultative, value-added products and servicing/operational advice, insight and direction.
What will you do?
- Provide extensive end to end telephone support on complex highly regulatory products and processes for RBC clients and sales/operations partners
- Demonstrate a long-term perspective in addressing client concerns. Take ownership and accountability for crucial conversations and the resolution of complex issues which may be outside of policy/process/procedural guidelines in order to satisfy the client needs/client escalation, as applicable. Refer to manager where applicable in accordance with established client escalation protocol
- Focus on attaining established benchmarks for complex and specialized client activities, transactions and/or processes, contributing to achievement of business specific Client Service Commitments (CSC’s) and/or Service Level Agreement (SLA)
- Utilize deep knowledge and experience of diverse RBC products, process, service and support systems/applications required to process complex and/or specialized RBC client transactions and/or investigations
- Take full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on client experience, efficiency and effectiveness and operational risk and compliance
- Maximize the use of technology available, maintain data integrity, document all relevant client service interactions in corporate memory and enable continuity of client service (including client de-markets) by documenting details of client interactions in most appropriate system (e.g., CART, TSYS etc.)
- Understand and accept change as it relates to the role and commit to continuous improvement and it’s alignment to achieve client and business strategies
- Engage and enable cross skilling, training and/or role hybridization activities on the team understanding the value and importance of continuous learning and an innovative workforce
What do you need to succeed?
Must-have
- Must be flexible to work within the business hours of 8am to 8pm EST, Monday to Friday
- 2+ years' experience in a call center environment
- Excellent organizational and communication skills
- Keen attention to detail
- Strong analytical skills and ability to analyze client files efficiently
- In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.
Nice-to-have
- Banking experience
- French/English bilingualism
Job Skills
Additional Job Details
Address:
1 PLACE VILLE MARIE:MONTRÉAL
City:
Montréal
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-08
Application Deadline:
2025-12-12
Note:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion** and Equal Opportunity Employment**
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Operations Specialist, Regulatory Services
About the role
Job Description
What is the role?
As an Operations Specialist, Regulatory Services, you will apply your subject matter expertise and be the first point of contact for RBC clients and business partners for complex/specialized operations and exception processing and/or complex/critical governance/regulatory requirements due diligence. You will provide consultative, value-added products and servicing/operational advice, insight and direction.
What will you do?
- Provide extensive end to end telephone support on complex highly regulatory products and processes for RBC clients and sales/operations partners
- Demonstrate a long-term perspective in addressing client concerns. Take ownership and accountability for crucial conversations and the resolution of complex issues which may be outside of policy/process/procedural guidelines in order to satisfy the client needs/client escalation, as applicable. Refer to manager where applicable in accordance with established client escalation protocol
- Focus on attaining established benchmarks for complex and specialized client activities, transactions and/or processes, contributing to achievement of business specific Client Service Commitments (CSC’s) and/or Service Level Agreement (SLA)
- Utilize deep knowledge and experience of diverse RBC products, process, service and support systems/applications required to process complex and/or specialized RBC client transactions and/or investigations
- Take full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on client experience, efficiency and effectiveness and operational risk and compliance
- Maximize the use of technology available, maintain data integrity, document all relevant client service interactions in corporate memory and enable continuity of client service (including client de-markets) by documenting details of client interactions in most appropriate system (e.g., CART, TSYS etc.)
- Understand and accept change as it relates to the role and commit to continuous improvement and it’s alignment to achieve client and business strategies
- Engage and enable cross skilling, training and/or role hybridization activities on the team understanding the value and importance of continuous learning and an innovative workforce
What do you need to succeed?
Must-have
- Must be flexible to work within the business hours of 8am to 8pm EST, Monday to Friday
- 2+ years' experience in a call center environment
- Excellent organizational and communication skills
- Keen attention to detail
- Strong analytical skills and ability to analyze client files efficiently
- In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.
Nice-to-have
- Banking experience
- French/English bilingualism
Job Skills
Additional Job Details
Address:
1 PLACE VILLE MARIE:MONTRÉAL
City:
Montréal
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-08
Application Deadline:
2025-12-12
Note:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion** and Equal Opportunity Employment**
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.