JOB DESCRIPTION

You will be responsible for Processing Repayment Assistance requests received from student loan borrowers, Financial Institutions, and the Federal/Provincial student loan programs. As a NDS Processing Operations - Representative III, you will achieve and strive to exceed both the productivity and accuracy standards pre-determined within the RAS department. This is done by completing daily Student Lending tracking while processing RAP applications within the defined standards for each specific program to ensure that all Service Levels are adhered to and applications are processed in a timely and accurate manner. You will also be responsible for verifying through various servicing systems that the borrower qualifies for these programs by successfully identifying and examining any exceptions or other anomalies on the document or within the servicing systems and presenting all exceptions for remediation. The role entails using both the IR and RAP adjudication models to determine program eligibility for student loan borrowers. This is done by using various servicing systems/tools to assist with the adjudication process.

Required Skills & Experience

High attention to detail is required in order to verify any discrepancies to the document. Ability to visually validate within the servicing systems that all pertinent information has been entered correctly, while maintaining productivity standards. Meet or exceed productivity standards while maintaining high-quality standards. Excellent keyboarding skills, with the ability to successfully maintain high-quality standards. Advance Windows and MS Office skills with the ability to navigate through multiple windows while maintaining high accuracy and quality. Excellent communication skills (verbal/written/interpretation). Demonstrated ability to exercise appropriate analytical and judgment skills when dealing with moderate to complex procedures and situations when dealing with customers. Excellent time management skills, with the ability to adapt to an ever-changing environment. Basic intermediate mathematical skills would be preferred.