Customers service representative
Top Benefits
About the role
Status: Permanent, Full-Time (37,5 hours)
Schedule : 8am to 4pm (day shift) Workplace: 47 Minas Warehouse Road, New Minas, NS
-
This is an on-site
CHALLENGES WE OFFER This position serves as the front line of communication by receiving orders directly from farmer customers, retail co-ops and other customers via telephone, text and over the counter. This position also serves as backup to the sales team by accurately responding to customer inquiries whenever possible or forwarding inquiries immediately to the sales team.
YOUR ROLE
- Receiving customer orders by phone and in person;
- Processing and distributing orders to appropriate personnel for scheduling;
- Providing accurate information on product availability or substitutions and providing excellent customer service;
- Processing invoices;
- Being responsible for all related paperwork and record keeping;
- Assisting in all areas of the feed mill office where required.
YOUR ADVANTAGES
- Flexible group insurance plan and defined contribution pension plan upon start date;
- Annual bonus;
- Training adapted to your needs;
- Employee and Family Assistance Program and Telemedicine;
- Virtual wellness and fitness platforms.
YOUR ASSETS
- You possess a post-secondary education with customer service experience OR an acceptable combination of education and experience;
- You have a positive attitude with a passion for excellent customer service;
- You show great attention to detail and have the ability to work with figures;
- You have good computer literacy including competency with Microsoft Office, more specifically with Excel/Word;
- You have the knowledge and ability to perform basic office and account maintenance functions;
- You are able to meet normal deadlines associated with good office procedures.
As a Canadian agriculture industry leader, Sollio Agriculture specializes in supplying farm inputs and providing value-added services to benefit farmers, cooperatives and partners. Its business model combines the strength of a local approach with the power of a national presence to offer innovative products and solutions, to support the adoption of sustainable farming practices, helping local farming families prosper.
About Sollio Agriculture
Sollio Agriculture, the Agri-business Division of Sollio Cooperative Group, is a Canadian leader in the agriculture industry.It specializes in the merchandising of farm inputs and value-added agronomic services.It benefits from a synergy between two sectors: livestock production & crop production. Present in almost every part of Canada, it has close to 1,100 employees and made $2.125 billion in sales in 2018 in Canada and abroad. For more information about Sollio Agriculture, visit sollio.ag.
Customers service representative
Top Benefits
About the role
Status: Permanent, Full-Time (37,5 hours)
Schedule : 8am to 4pm (day shift) Workplace: 47 Minas Warehouse Road, New Minas, NS
-
This is an on-site
CHALLENGES WE OFFER This position serves as the front line of communication by receiving orders directly from farmer customers, retail co-ops and other customers via telephone, text and over the counter. This position also serves as backup to the sales team by accurately responding to customer inquiries whenever possible or forwarding inquiries immediately to the sales team.
YOUR ROLE
- Receiving customer orders by phone and in person;
- Processing and distributing orders to appropriate personnel for scheduling;
- Providing accurate information on product availability or substitutions and providing excellent customer service;
- Processing invoices;
- Being responsible for all related paperwork and record keeping;
- Assisting in all areas of the feed mill office where required.
YOUR ADVANTAGES
- Flexible group insurance plan and defined contribution pension plan upon start date;
- Annual bonus;
- Training adapted to your needs;
- Employee and Family Assistance Program and Telemedicine;
- Virtual wellness and fitness platforms.
YOUR ASSETS
- You possess a post-secondary education with customer service experience OR an acceptable combination of education and experience;
- You have a positive attitude with a passion for excellent customer service;
- You show great attention to detail and have the ability to work with figures;
- You have good computer literacy including competency with Microsoft Office, more specifically with Excel/Word;
- You have the knowledge and ability to perform basic office and account maintenance functions;
- You are able to meet normal deadlines associated with good office procedures.
As a Canadian agriculture industry leader, Sollio Agriculture specializes in supplying farm inputs and providing value-added services to benefit farmers, cooperatives and partners. Its business model combines the strength of a local approach with the power of a national presence to offer innovative products and solutions, to support the adoption of sustainable farming practices, helping local farming families prosper.
About Sollio Agriculture
Sollio Agriculture, the Agri-business Division of Sollio Cooperative Group, is a Canadian leader in the agriculture industry.It specializes in the merchandising of farm inputs and value-added agronomic services.It benefits from a synergy between two sectors: livestock production & crop production. Present in almost every part of Canada, it has close to 1,100 employees and made $2.125 billion in sales in 2018 in Canada and abroad. For more information about Sollio Agriculture, visit sollio.ag.