About the role
WE'RE HIRING! At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation.
Your next chapter starts here. In this role, you will:
- Provide 2nd and 3rd Tier consultation/troubleshooting to debug broad, complex, unique network topologies with mixed media protocols to customers switching/routing products, SD-Access / Catalyst Center, SDWAN, etc.
- You will work as part of a collaborative cross-functional team to provide support to customers during critical network issues, as well as manage a case load of criticality issues.
- You drive customer satisfaction and strive for total customer success. You identify, document and resolve issues reported by our customers.
- You solve problems of diverse scope and complexity where the problem analysis requires further evaluation of various factors and correlation of data.
- Provide systems/product training to customers, and contribute towards building a knowledge base for customer support and internal partners
- Interacts across other High Touch Technical Services teams and development teams at peer level.
- You lead problem resolution efforts with internal stakeholders, including: HTOM, HTE, TAC and product engineering.
- Eligible to obtain a Canadian Security Clearance
- Live in Ottawa, Canada or willing to relocate
- 1-5 years of networking experience and strong troubleshooting skills
- Knowledge of Network and related technology. In-depth experience configuring and supporting network protocols like IPv4/v6, EIGRP, IS-IS, OSPF, BGP, MPLS, L3VPN, Segment routing, etc.
- Must have knowledge of Strong knowledge of Cisco Routers like ISR2900/3900/4400, 7200, 7600, ASR1K / 9k, CRS and Switches like Cisco 2900, 3600. 3750,3650, 3850, 4500 & 6500 series
- Strong knowledge of layer 2 technologies like VTP, STP, MST, RSTP+, Trunking, VLANs, Layer 3 Switches, Logical Ether Channels, etc.
- Very good understanding and experience on Linux/Unix (Ubuntu/RHEL/CentOS).
- Strong communication skills - facilitation/conflict management
Desired skills:
- Experience in Security [ISE, Trustsec] and Wireless networking
- Knowledge of Cisco’s SDWAN technologies and how to successfully configure these devices to implement various forms, viz, Controller deployment, Edge router deployment
- A team player focused on customer success
High Tech Genesis is proud to be an Equal Opportunity Employer that values diversity and inclusion. If you need any accommodations during the hiring process, please let us know as we are happy to assist.
High Tech Genesis may use artificial intelligence (AI) tools to help review and assess applications in line with applicable laws and company policies.
Applicants must have the legal right to work in Canada and are asked to submit their resume in MS Word format.
About High Tech Genesis
At HTG, we are focused on providing engineering services specifically to the high-tech sector. As a trusted partner, we augment teams to reduce your time to market. In addition to this, we also provide engineering employment services.
We understand high-tech product creation. We accelerate your feature roadmap resulting in increased market share and increased revenue.
About the role
WE'RE HIRING! At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation.
Your next chapter starts here. In this role, you will:
- Provide 2nd and 3rd Tier consultation/troubleshooting to debug broad, complex, unique network topologies with mixed media protocols to customers switching/routing products, SD-Access / Catalyst Center, SDWAN, etc.
- You will work as part of a collaborative cross-functional team to provide support to customers during critical network issues, as well as manage a case load of criticality issues.
- You drive customer satisfaction and strive for total customer success. You identify, document and resolve issues reported by our customers.
- You solve problems of diverse scope and complexity where the problem analysis requires further evaluation of various factors and correlation of data.
- Provide systems/product training to customers, and contribute towards building a knowledge base for customer support and internal partners
- Interacts across other High Touch Technical Services teams and development teams at peer level.
- You lead problem resolution efforts with internal stakeholders, including: HTOM, HTE, TAC and product engineering.
- Eligible to obtain a Canadian Security Clearance
- Live in Ottawa, Canada or willing to relocate
- 1-5 years of networking experience and strong troubleshooting skills
- Knowledge of Network and related technology. In-depth experience configuring and supporting network protocols like IPv4/v6, EIGRP, IS-IS, OSPF, BGP, MPLS, L3VPN, Segment routing, etc.
- Must have knowledge of Strong knowledge of Cisco Routers like ISR2900/3900/4400, 7200, 7600, ASR1K / 9k, CRS and Switches like Cisco 2900, 3600. 3750,3650, 3850, 4500 & 6500 series
- Strong knowledge of layer 2 technologies like VTP, STP, MST, RSTP+, Trunking, VLANs, Layer 3 Switches, Logical Ether Channels, etc.
- Very good understanding and experience on Linux/Unix (Ubuntu/RHEL/CentOS).
- Strong communication skills - facilitation/conflict management
Desired skills:
- Experience in Security [ISE, Trustsec] and Wireless networking
- Knowledge of Cisco’s SDWAN technologies and how to successfully configure these devices to implement various forms, viz, Controller deployment, Edge router deployment
- A team player focused on customer success
High Tech Genesis is proud to be an Equal Opportunity Employer that values diversity and inclusion. If you need any accommodations during the hiring process, please let us know as we are happy to assist.
High Tech Genesis may use artificial intelligence (AI) tools to help review and assess applications in line with applicable laws and company policies.
Applicants must have the legal right to work in Canada and are asked to submit their resume in MS Word format.
About High Tech Genesis
At HTG, we are focused on providing engineering services specifically to the high-tech sector. As a trusted partner, we augment teams to reduce your time to market. In addition to this, we also provide engineering employment services.
We understand high-tech product creation. We accelerate your feature roadmap resulting in increased market share and increased revenue.