ABOUT THE SOHO

The luxury of space is central to the promise of an unrivaled experience at SoHo Hotel Toronto.

The SoHo Hotel Toronto, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment.

We pride ourselves in offering some of the largest and most spacious hotel rooms and suites in Downtown Toronto. Every aspect and detail of SoHo Hotel Toronto’s accommodations have been fashioned for our guests’ comfort and pleasure, from exquisitely comfortable furnishings and state-of-the-art technologies to the stunning views and second-to-none amenities and services.

The SoHo Hotel Toronto offers 89 redesigned rooms and suites featuring an 80 sq. ft. dressing area, marble bathrooms, and heated floors provide a space for guests to relax, rejuvenate, work or to celebrate a special occasion. Our rooms and suites are double the size of other luxury hotels in Downtown Toronto.

The SoHo Residences Apartment Hotels Toronto, Ottawa Lisgar, and Ottawa Champagne consist of luxurious apartment units for comfort and practicality, perfect for extended-stay and with unlimited experiences right outside their doorstep.

THE SOHO CULTURE

As a luxury boutique hotel and residences, our commitment is to support our employees with opportunities and empowerment. We provide diversity and welcomes culture from all background and experience. We are a growing and dynamic team that collaborates with each other in order to achieve continued growth and success.

Our company culture is to take care of our team, our guests, and the community.

Service – we believe hospitality is an art

Ownership – we pride ourselves on accountability

Honor – we respect all guests, team members and the community

Originality – we celebrate and encourage authenticity

We welcome you to be part of our petite yet connected team of the SoHo family.

THE POSITION

The Room Attendant is responsible for the overall cleanliness of luxury hotel and residences rooms. To be successful in this role, you should have a good understanding of sanitation regulations, cleaning protocol, and high-level of attention to detail. You must be able to guarantee cleanliness for each room, and assigned productivity within the shift period. This role is required to report any maintenance deficiency to ensure items in the rooms are in perfect working order. Candidates must demonstrate good communication skills as they will be interacting with different departments for room status and updates, and greeting guests in a professional and guest-focused manner.

The Room Attendant reports directly to the Director of Housekeeping and Housekeeping Supervisors, working alongside with other Room Attendants and Housepersons.

This is a fully onsite role working a maximum of 5 days a week in the SoHo Hotel Toronto, located at 318 Wellington Street, Toronto, Ontario.

DUTIES & RESPONSIBILITIES

• Stripping linens from the bed and bathroom & handles linen as instructed.
• Vacuuming and dusting throughout the suite (carpeting & marble floors).
• Clean and disinfect bathrooms and fixtures.
• Wash bathroom floors.
• Cleans glass, wood, aluminum and marble surfaces with approved cleaning products.
• Replacing fresh lines throughout the suites.
• Checking room amenities and replacing items.
• Attend to guest requests for extra supplies or other items.
• Responsible for ensuring that linens and amenities are fully stocked in the housekeeping pantry.
• Maintains tidiness and cleanliness of pantry.
• Handle and report lost and found items.
• Call to remove room service items.
• Emptying garbage cans
• Reports room items requiring maintenance.
• Report housekeeping items that require deep cleaning (i.e. Stains on carpets and bed skirts).
• Set room temperature control.
• Reports “Do Not Disturb” rooms and “refuse service” rooms in a timely manner.
• Complete daily report as per training.
• Other duties and responsibilities as assigned.

QUALIFICATIONS & REQUIREMENTS

• Minimum of one (1) year work experience in hotel housekeeping.
• Must be flexible and able to work with a variety of people.
• Neat, pleasant personality.
• Ability to work on feet for an extended period.
• Must be available to work shifts between the hours of 8:00am and 6:00pm.
• Must be able to work weekdays, weekends, and statutory holidays.
• Must be able to lift 30 pounds.
• Must be able to stand and walk for long periods of time.
• Must have excellent attention to detail.
• Must possess good communication skills.
• Must possess strong organizational and time management skills.
• Must be guest-service focused.
• Ability to multitask and meet assigned deadlines.
• Previous experience in a service-related position is an asset.
• Detail-oriented with a high level of accuracy.
• Displays a professional positive attitude, maintains enthusiasm, and celebrates success.

COMPENSATION & BENEFITS

• Employee social events.
• Birthday & anniversary day recognition (restrictions apply).
• Discounted on-site parking.
• Meals allowances (restrictions apply).
• Health benefits (restrictions apply).

********************

The SoHo Hotel Toronto is an equal opportunity employer that is committed to inclusion and diversity.

We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Our company has an accommodation process in place for applicants with disabilities*, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).* Accommodation is available upon request at all stages of the recruitment and selection process.