Animal Admissions Counselor - Full Time
Top Benefits
About the role
Tuesday to Saturday I 9am-5pm / 11am-5pm I 37.5 hours per week
Reporting to the Manager of Animal Admissions & Foster, Calgary Humane Society Animal Admissions Counselors are responsible for processing the intake of animals into the organization, educating and offering resources to the public in order for them to keep their animals in their home, answering incoming calls and emails from the public relating to the surrendering of an animal, assisting foster parents picking up and dropping off animals, and transporting animals to and from veterinary clinics across the city.
Duties:
- Provide exemplary internal and external customer service
- Actively manage emotional situations in a respectful, supportive, and professional manner
- Provide patrons with professional, compassionate service in person, over the phone, and through email
- Provide callers and patrons with additional resources and alternatives to relinquishment using a non-judgmental and compassionate approach
- Assess and triage intakes
- Enter all intake information into the shelter database management system in accordance with CHS policies
- Trace and confirm animal identification (e.g. tattoos and microchips)
- Complete related paperwork including kennels cards, intake profiles, and foster care profiles
- Accept animal remains for cremation
- Work closely with the foster program team members and assist foster parents with booking foster returns, pick-up and drop off of foster animals, and responding to telephone and email inquiries
- Maintain records for the Pet Safekeeping and Emergency Boarding programs
- Maintain records and support and assist with animal transfer program.
- Process cash, debit, and credit card payments and/or donations
- Conduct opening and closing duties
- Daily department maintenance including sorting of animal supplies dropped off with surrendered animals, cleaning crates, and cleaning and disinfecting of office area and work stations
- Assist with cleaning and setting up kennels for animal intakes when required
- Transport animals to and from external veterinary appointments, pick up strays from veterinary clinics, and transport animals to transfer locations
- Act as an ambassador for the society both internally and with external partners and stakeholders
- Promote a culture of volunteer engagement by building and maintaining relationships with volunteers, participating in volunteer recognition (including monthly and annual volunteer awards), and teamwork
- Promote a culture of philanthropy by building and maintaining relationships with donors and participating in donor stewardship
- Maintain a culture of positivity and openness through face to face communication. active listening and collaboration
- Promote teamwork and comradery by taking initiative to assist teams outside of designated department when help is needed
- Other duties as required
Position Requirements:
- Minimum high school diploma
- Minimum one year of professional experience working with animals (e.g. vet clinic, animal shelter, boarding facility)
- Exceptional interpersonal skills with the ability to approach sensitive and emotional situations using a flexible, compassionate, and non-judgmental approach
- Dependable and dedicated to completing assigned tasks and meeting deadlines
- Adaptable to changing priorities and requirements in a fast-paced environment
- Self-motivated
- Strong conflict management and teamwork skills
- Intermediate knowledge of Microsoft Office including Word, Excel, Outlook, and PowerPoint
- Genuine interest in the welfare of animals and values congruent with the organization
- Successful candidate will be required to complete a police information check at their own expense to be arranged by CHS
- Valid Class 5 Drivers License and clear 3 year driver’s abstract
- Flexibility to work overtime as required
Physical Requirements:
- Comfortable with and physically capable of handling and working with a variety of species with varying temperaments and histories, including but not limited to dogs, cats, reptiles, rodents, rabbits, and birds
- Handling, moving, lifting, and pulling equipment and animals up to 40lbs
- Ability to perform repetitive motions of sitting reaching, lifting, squatting, bending, pulling, and walking
Benefits & Perks:
- 100% employer paid health and dental benefits for employees and their dependents.
- Annual Wellness Spending Account.
- Vision coverage.
- Paid vacation, sick time, wellness days, and paid day off on your birthday.
- Matching RSP.
- Professional development opportunities.
- Discounts on CHS products and services, including adoption fees.
- Access to Employee and Family Assistance Program.
- Access to reduced rate counseling services.
- A commitment to accessibility and accommodations for different needs.
About Calgary Humane Society
Calgary Humane Society for Prevention of Cruelty to Animals was incorporated in 1922. At that time, the Society’s mandate included the protection of children, homeless people as well as animals.
Now, Calgary Humane Society is the only organization providing a service under the Animal Protection Act in Calgary. CHS provides care for surrendered, neglected, abandoned, and abused animals.
The first Shelter was built in 1960 with a capacity to handle 2,500 animals a year. By 1973, the Society was receiving over 8,000 animals a year and it became urgently necessary to construct a new facility. The CHS opened a new animal care centre in 1976 approximately five times the size of the previous Shelter.
In 1988 another campaign, Room to Live, raised enough funds to expand and renovate the Shelter. Through the late 1990's, the CHS helped between 12,000 and 13,000 animals, a figure which represents both stray and owners’ animals. More room was needed to house cats and to accommodate a growing staff of workers and volunteers.
In 2005, Calgary Humane Society experienced more growth with the “By Leaps and Bounds Capital Campaign” reaching its target of $10 million ensuring that our wonderful, large and safe facility could be constructed, paid for and opened in 2006.
Our mission is clear and simple: To help as many animals as we can. In today’s complex and changing world, we know that to help as many animals as we can, we must be more than a shelter. We must be leaders in education and violence prevention focused on creating a more compassionate tomorrow.
There can be dozens of different reasons for why a helpless animal is exposed to abuse or is abandoned. As Calgary’s first animal welfare organization, we proudly combine our legacy of sheltering with our focus on education. We are Calgary’s only open-admission animal shelter, and this means one simple thing:
We never say no. We never turn an animal away. When they need us, we respond.
Our mission cannot be accomplished without you. Since 1922, your support has created tens of thousands of brighter futures. Together, we will continue to help as many animals as we can!
Animal Admissions Counselor - Full Time
Top Benefits
About the role
Tuesday to Saturday I 9am-5pm / 11am-5pm I 37.5 hours per week
Reporting to the Manager of Animal Admissions & Foster, Calgary Humane Society Animal Admissions Counselors are responsible for processing the intake of animals into the organization, educating and offering resources to the public in order for them to keep their animals in their home, answering incoming calls and emails from the public relating to the surrendering of an animal, assisting foster parents picking up and dropping off animals, and transporting animals to and from veterinary clinics across the city.
Duties:
- Provide exemplary internal and external customer service
- Actively manage emotional situations in a respectful, supportive, and professional manner
- Provide patrons with professional, compassionate service in person, over the phone, and through email
- Provide callers and patrons with additional resources and alternatives to relinquishment using a non-judgmental and compassionate approach
- Assess and triage intakes
- Enter all intake information into the shelter database management system in accordance with CHS policies
- Trace and confirm animal identification (e.g. tattoos and microchips)
- Complete related paperwork including kennels cards, intake profiles, and foster care profiles
- Accept animal remains for cremation
- Work closely with the foster program team members and assist foster parents with booking foster returns, pick-up and drop off of foster animals, and responding to telephone and email inquiries
- Maintain records for the Pet Safekeeping and Emergency Boarding programs
- Maintain records and support and assist with animal transfer program.
- Process cash, debit, and credit card payments and/or donations
- Conduct opening and closing duties
- Daily department maintenance including sorting of animal supplies dropped off with surrendered animals, cleaning crates, and cleaning and disinfecting of office area and work stations
- Assist with cleaning and setting up kennels for animal intakes when required
- Transport animals to and from external veterinary appointments, pick up strays from veterinary clinics, and transport animals to transfer locations
- Act as an ambassador for the society both internally and with external partners and stakeholders
- Promote a culture of volunteer engagement by building and maintaining relationships with volunteers, participating in volunteer recognition (including monthly and annual volunteer awards), and teamwork
- Promote a culture of philanthropy by building and maintaining relationships with donors and participating in donor stewardship
- Maintain a culture of positivity and openness through face to face communication. active listening and collaboration
- Promote teamwork and comradery by taking initiative to assist teams outside of designated department when help is needed
- Other duties as required
Position Requirements:
- Minimum high school diploma
- Minimum one year of professional experience working with animals (e.g. vet clinic, animal shelter, boarding facility)
- Exceptional interpersonal skills with the ability to approach sensitive and emotional situations using a flexible, compassionate, and non-judgmental approach
- Dependable and dedicated to completing assigned tasks and meeting deadlines
- Adaptable to changing priorities and requirements in a fast-paced environment
- Self-motivated
- Strong conflict management and teamwork skills
- Intermediate knowledge of Microsoft Office including Word, Excel, Outlook, and PowerPoint
- Genuine interest in the welfare of animals and values congruent with the organization
- Successful candidate will be required to complete a police information check at their own expense to be arranged by CHS
- Valid Class 5 Drivers License and clear 3 year driver’s abstract
- Flexibility to work overtime as required
Physical Requirements:
- Comfortable with and physically capable of handling and working with a variety of species with varying temperaments and histories, including but not limited to dogs, cats, reptiles, rodents, rabbits, and birds
- Handling, moving, lifting, and pulling equipment and animals up to 40lbs
- Ability to perform repetitive motions of sitting reaching, lifting, squatting, bending, pulling, and walking
Benefits & Perks:
- 100% employer paid health and dental benefits for employees and their dependents.
- Annual Wellness Spending Account.
- Vision coverage.
- Paid vacation, sick time, wellness days, and paid day off on your birthday.
- Matching RSP.
- Professional development opportunities.
- Discounts on CHS products and services, including adoption fees.
- Access to Employee and Family Assistance Program.
- Access to reduced rate counseling services.
- A commitment to accessibility and accommodations for different needs.
About Calgary Humane Society
Calgary Humane Society for Prevention of Cruelty to Animals was incorporated in 1922. At that time, the Society’s mandate included the protection of children, homeless people as well as animals.
Now, Calgary Humane Society is the only organization providing a service under the Animal Protection Act in Calgary. CHS provides care for surrendered, neglected, abandoned, and abused animals.
The first Shelter was built in 1960 with a capacity to handle 2,500 animals a year. By 1973, the Society was receiving over 8,000 animals a year and it became urgently necessary to construct a new facility. The CHS opened a new animal care centre in 1976 approximately five times the size of the previous Shelter.
In 1988 another campaign, Room to Live, raised enough funds to expand and renovate the Shelter. Through the late 1990's, the CHS helped between 12,000 and 13,000 animals, a figure which represents both stray and owners’ animals. More room was needed to house cats and to accommodate a growing staff of workers and volunteers.
In 2005, Calgary Humane Society experienced more growth with the “By Leaps and Bounds Capital Campaign” reaching its target of $10 million ensuring that our wonderful, large and safe facility could be constructed, paid for and opened in 2006.
Our mission is clear and simple: To help as many animals as we can. In today’s complex and changing world, we know that to help as many animals as we can, we must be more than a shelter. We must be leaders in education and violence prevention focused on creating a more compassionate tomorrow.
There can be dozens of different reasons for why a helpless animal is exposed to abuse or is abandoned. As Calgary’s first animal welfare organization, we proudly combine our legacy of sheltering with our focus on education. We are Calgary’s only open-admission animal shelter, and this means one simple thing:
We never say no. We never turn an animal away. When they need us, we respond.
Our mission cannot be accomplished without you. Since 1922, your support has created tens of thousands of brighter futures. Together, we will continue to help as many animals as we can!