Senior Manager, Client Growth and Consumer Banking Mega Journey
About the role
Job Description
What is the opportunity?
The P&CB Client Growth and Consumer Banking Mega Journey team has a mandate to drive client growth across the platform by developing and enabling strategies that drive client growth, one of P&CB’s core objectives.
The Senior Manager, P&CB Client Growth and Consumer Banking Mega Journey will support key strategies and initiatives with a focus on driving client growth. They will have an opportunity to be part of team that drives significant enterprise value.
This role supports P&CBs Client Growth mandate and one of our largest transformational programs, the Consumer Banking Mega Journey
Specifically, this role will support both Client Growth and the Journey:
What will you do?
Client Growth Mandate
- Partner with key stakeholders across the platform to create, monitor and provide insights on the P&CB Client Growth Forecast
- Lead test and learn mandate for Client Growth, including management of Client Growth Labs for continuous innovation and improvement
- Develop content for monthly and quarterly business reviews, including monthly Client Growth updates and commentary
- Lead Cost to Acquire Metric and future enhancements
Journey Mandate
- Develop and manage key journey performance management reporting
- Support key change management initiatives
- Assist in the preparation of executive updates, including Transformation Board and Quarterly Transformation Process
What do you need to succeed?
Must-have**:**
- Experience: 5+ years in Product Management or Business Strategy
- Collaboration: ability to lead cross-functional teams and partner across LOBs to deliver results
- Comfort with Ambiguity: ability to think outside of the box and explore a wide range of potential solutions.
- Innovative Thinking – ability to conceptualize bold innovations that will create a competitive advantage for RBC and conviction to champion the right innovations across the organization.
- Analytical Acumen – ability to derive insights from data, determine appropriate performance metrics, and roll up your sleeves with larger excel based data sets.
- Financial Modeling - creating business cases and scenario analysis by analyzing historical data and building assumptions.
- Strong Storytelling Capabilities – understand how to impact and influence at RBC by making compelling slide decks, telling stories with data, and elevating messages for executive audiences.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- See Your Impact: Opportunity to influence the banks strategic direction and make a lasting impact through a major program.
- End-to-end Delivery: opportunity to take initiatives from strategy and design to implementation and day to day management.
- Collaborative and Innovative Environment: opportunity to work on a flat and dynamic team and drive toward shared objectives with partners across multiple LOBs and functions.
Job Skills
Business Reviews, Change Management, Client Growth, Management Reporting, Performance Management (PM), Performance Management Reporting, Strategic Objectives
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-24
Application Deadline:
2025-10-08
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Senior Manager, Client Growth and Consumer Banking Mega Journey
About the role
Job Description
What is the opportunity?
The P&CB Client Growth and Consumer Banking Mega Journey team has a mandate to drive client growth across the platform by developing and enabling strategies that drive client growth, one of P&CB’s core objectives.
The Senior Manager, P&CB Client Growth and Consumer Banking Mega Journey will support key strategies and initiatives with a focus on driving client growth. They will have an opportunity to be part of team that drives significant enterprise value.
This role supports P&CBs Client Growth mandate and one of our largest transformational programs, the Consumer Banking Mega Journey
Specifically, this role will support both Client Growth and the Journey:
What will you do?
Client Growth Mandate
- Partner with key stakeholders across the platform to create, monitor and provide insights on the P&CB Client Growth Forecast
- Lead test and learn mandate for Client Growth, including management of Client Growth Labs for continuous innovation and improvement
- Develop content for monthly and quarterly business reviews, including monthly Client Growth updates and commentary
- Lead Cost to Acquire Metric and future enhancements
Journey Mandate
- Develop and manage key journey performance management reporting
- Support key change management initiatives
- Assist in the preparation of executive updates, including Transformation Board and Quarterly Transformation Process
What do you need to succeed?
Must-have**:**
- Experience: 5+ years in Product Management or Business Strategy
- Collaboration: ability to lead cross-functional teams and partner across LOBs to deliver results
- Comfort with Ambiguity: ability to think outside of the box and explore a wide range of potential solutions.
- Innovative Thinking – ability to conceptualize bold innovations that will create a competitive advantage for RBC and conviction to champion the right innovations across the organization.
- Analytical Acumen – ability to derive insights from data, determine appropriate performance metrics, and roll up your sleeves with larger excel based data sets.
- Financial Modeling - creating business cases and scenario analysis by analyzing historical data and building assumptions.
- Strong Storytelling Capabilities – understand how to impact and influence at RBC by making compelling slide decks, telling stories with data, and elevating messages for executive audiences.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- See Your Impact: Opportunity to influence the banks strategic direction and make a lasting impact through a major program.
- End-to-end Delivery: opportunity to take initiatives from strategy and design to implementation and day to day management.
- Collaborative and Innovative Environment: opportunity to work on a flat and dynamic team and drive toward shared objectives with partners across multiple LOBs and functions.
Job Skills
Business Reviews, Change Management, Client Growth, Management Reporting, Performance Management (PM), Performance Management Reporting, Strategic Objectives
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-24
Application Deadline:
2025-10-08
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.